Management Skills for Administrative Professionals

Program Description

Enhance your performance with management and leadership capabilities.

Your immediate takeaway

• Effectively manage changing responsibilities
• Communicate and negotiate with confidence
• Apply management and leadership skills to achieve continuous improvement

The support you provide as an administrative professional is vital to your organization’s ability to achieve its goals and objectives. Today, most senior managers expect you to have leadership and management skills in order to set your own administrative priorities. In addition, you must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills. To do all of this successfully, you need to have strategic insight and be able to innovate better processes. At the same time, you must be tactical, process-oriented, and driven toward continuous improvement. This comprehensive seminar gives you a wide range of skills to help you handle any work challenge with greater confidence and effectiveness. Leave with an action plan of best practices to apply immediately on the job.

How You Will Benefit

  • Manage changing roles and responsibilities whether working with bosses, peers, team members or customers
  • Meet dynamic work expectations by expanding your proactive capabilities 
  • Clearly and confidently communicate and negotiate to manage conflicts and achieve results 
  • Apply emotional intelligence and effective listening practices to your job 
  • Use strategic diplomacy to handle office politics, difficult people and demanding situations

Who Should Attend

Experienced administrative professionals, including executive secretaries, administrative assistants, secretaries or other members of the administrative support staff who need to expand their management skills so they can better support their organization and enhance their careers.

Agenda

  • Applying skills and strategies to manage personal and professional change dynamics 
  • Bringing about change even when faced with resistance 
  • Applying a systematic approach to plan and engage others in the change process 
  • Managing roles, responsibilities, and authority to meet goals 
  • Identifying and supporting differing work style preferences using new skills and best practices 
  • Recognizing and proactively using critical thinking to support achievement of team-based goals 
  • Applying a spectrum of priority setting and time management strategies to proactively accomplish skills 
  • Incorporating emotional intelligence and effective listening to prepare to be an effective colleague, partner and leader 
  • Applying assertive communication using verbal and nonverbal behaviors 
  • Exhibiting confidence and influence using tested presentation models 
  • Analyzing conflict, office politics, and interactions with difficult people 
  • Defining the sources of conflict in the workplace 
  • Negotiating to empower yourself and others to achieve goals

Locations, Dates & Pricing

Pricing
# Location Date(s) List Member
0229400947

Arlington VA

AMA Washington Area Center
03/04/2015 - 03/06/2015 $1895 $1695 Register
0229400953

San Francisco CA

AMA San Francisco Center
04/08/2015 - 04/10/2015 $1895 $1695 Register
0229400954

Arlington VA

AMA Washington Area Center
05/27/2015 - 05/29/2015 $1895 $1695 Register
0229400959

New York NY

AMA New York Center
06/03/2015 - 06/05/2015 $1895 $1695 Register
0229400952

Atlanta GA

AMA Atlanta Center
06/29/2015 - 07/01/2015 $1895 $1695 Register
0229400961

Saranac Lake NY

Virtual Meeting
07/07/2015 - 07/16/2015 $1895 $1695 Register
0229400962

Arlington VA

AMA Washington Area Center
07/15/2015 - 07/17/2015 $1895 $1695 Register
0229400963

Chicago IL

Summit West
08/19/2015 - 08/21/2015 $1895 $1695 Register
0229400958

Arlington VA

AMA Washington Area Center
09/21/2015 - 09/23/2015 $1895 $1695 Register
0229400964

San Francisco CA

AMA San Francisco Center
10/05/2015 - 10/07/2015 $1895 $1695 Register
0229400965

New York NY

AMA New York Center
11/09/2015 - 11/11/2015 $1895 $1695 Register

Prices are subject to change without notice. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.


If this course or the dates/locations listed do not have what you are looking for, then contact us and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

AMA's Main Conference Centers

Seminars scheduled for the cities below are held at the locations listed. For location information for other cities in which AMA seminars are held please call or email for information.
  • New York

    AMA executive Conference Center
    1601 Broadway New York, NY 10019
    American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

  • Chicago

    AMA executive Conference Center (adjacent to the Marroitt O'Hare)
    8655 West Higgins Rd
    Chicago, IL 60631

  • San Francisco

    AMA executive Conference Center (located in San Francisco Marriott Hotel)
    55 Fourth Street 2nd Level
    San Francisco, CA 94103

  • Atltanta

    AMA Executive Conference Center
    1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
    Atlanta, GA 30309

  • Washington D.C.

    Arlington, Virginia
    2345 Crystal Drive, Suite 200
    Arlington, VA 22202

Register Now


Your Satisfaction Guarantee:

We stand behind our seminars with a 100 percent, iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Details

Hosted By
  • Seminar Number:

    02294

  • Length:

    3 Day(s)

  • Program Hours:


    Registration begins at 8:30 a.m.

  • CEU Credits:

    1.8

  • Lunch:

    Lunch is on your own.

  • Continuing Education:

    Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required.

Bring a seminar to your site!

For information about bringing a course to your site please call 919-480-2550 or email the registry at eric@trainingregistry.com.