Business Management and Operations Skills

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  • 1 Request Info

    Customer Obsession: Total Quality Customer Care

    The customer is the most important ingredient to success in business. Customers want to deal with a business that is responsive, caring, knowledgeable and flexible. Meet these criteria and business increases! Employees must see their jobs as a contribution to the organization's total impact on your customers. Customer Obsession Test To assess if your business really cares about and is obsessed with your customers, ask your staff to complete the following sentence: "As a result of my coming to work, the customer benefits by..." How does Customer Obsession differ from customer service? By: Thinking "customer" whenever you establish a policy. Serving the customer better than expected. Creating value -making the customer feel good about doing business with you. Making your business one big customer service department that cross sells and secures new business Treating your customers as if your were going to see them every day.
  • 2 Request Info

    Customer Service for Health Care Professionals

    It is safe to say, most health care facilities you deal with fail to deliver superior customer service. No one was born knowing this is a learned trait. How can you expect to deliver the kind of customer service that wows your customers if you do not train to do so? This one day class examines who we are and what we do as a health care provider. We analyze our attitude and communications skills, and take a hard look at what our customers need. We learn customer service skills whether delivered in person, over the phone, or electronically. Finally, we learn how to handle complaints and difficult customers.
  • 3 Request Info


    Why are we still operating the way we did 20 years ago? Why is the warehouse viewed by management as a drain on company resources? Why does the sales department blame many of their problems on poor warehouse performance? Why do some distribution centers have excellent performance while our's struggles? If you have asked yourself any of these questions, this class is for you. This three day class unravels the secrets of those best-in-class operations and shows how they create a competitive advantage for their companies. The class starts by analyzing the current state your operations; based on the results, the class provides a systematic, yet flexible, action plan for improvement, which involves human behavior, process redesign, warehouse management systems, and supply chain alignment. Class materials, along with case studies, detailed examples, and thought provoking questions will move your facility to best-in-class.
  • 4 Request Info

    Crisis Management

    Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This two-day course will help you ensure your organization is ready to manage any kind of crisis.
  • 5 Request Info

    Basic Business Management: Boot Camp for Business Owners

    Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. The business environment is a complex place to be. Whether you wish to work as a consultant or freelancer, establish a corporation, or set up an operation that meets a need for very particular type of customer, there is a tremendous amount of information that you need to know and to apply. This three-day business management training course provides essential learning for new business owners, whether the business is just in the idea stage or you have already begun and need to fill in the gaps.
  • 6 Request Info

    Knowledge Management

    Understanding how to manage the knowledge within your organization is the key to business success. Mismanagement of organizational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect a business’ bottom line. The purpose behind knowledge management is to help us bridge organizational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain power of our businesses. This workshop will introduce participants to knowledge management tips, techniques, and proven processes.
  • 7 Request Info

    Conducting Effective Performance Reviews

    Effective performance reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place. Remember what the German philosopher Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.” Setting goals and objectives to aim for will give both supervisors and employees a focus, and is one of the key aspects to meeting overall company objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.
  • 8 Request Info

    Meeting Management: The Art of Making Meetings Work

    Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This one-day workshop will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate. Members of such a group want to get some kind of result out of their time together: solving problems, brainstorming, or simply sharing information. At its best, such a group knows what it is about, and knows and utilizes the strengths of individual members.
  • 9 Request Info

    Inventory Management: The Nuts and Bolts

    This is an introductory workshop for you, the warehouse or stockroom manager, the person in charge of what comes in and goes out of your company. You want a smooth and cost-effective operation, with enough products on hand to satisfy needs without stockpiling too much. This course will discuss all aspects of inventory management, including common terms, the inventory cycle, how to maintain inventory accuracy, and what some of the latest trends are.
  • 10 Request Info

    Operations Efficiency & Performance Improvement

    Learning advanced skills to identify obstacles to efficiency, reducing waste, planning & tracking, effective meeting management, organization & standardization skills, & learning speed. Learning advanced skills to streamline operations & best practice.
  • 11 Request Info

    Target Thinking: Inside & Outside the Box

    When adults are flooded with new information, and pressured by deadlines, information overload occurs. As a result, adults can become defensive and highly selective when choosing information. In other words, they tend to rely on information that supports only their personal point of view - in effect, they develop a "comfort zone" that significantly inhibits their ability to think critically and creatively in a work environment.

    In this seminar participants will learn how to:

    * Recognize & overcome the barriers to critical & creative thinking
    * Identify & solve problems through inductive & deductive reasoning
    * Stimulate critical thinking in team members, colleagues, vendors, and clients
    * Listen for key information during meetings, classes & discussions
    * Collect, analyze & process information using multiple perspectives
    * Communicate their new ideas properly to ensure effective "buy-in"
  • 12 Request Info

    HSG - Blaze Advisor for the Business Analyst Training

    2-Day Course - Business rule development, project lifecycle for business analysts.
  • 13 Request Info

    Inventory Management: The Nuts and Bolts Training Material

    Designed with a focus on warehouse or stockroom managers; the person in charge of the movement and management of inventory. Learn practical methods for taking control of merchandise.
  • 14 Request Info

    Inventory Management: The Nuts and Bolts- eLearning

    Designed with a focus on warehouse or stockroom managers; the person in charge of the movement and management of inventory. Learn practical methods for taking control of merchandise.
  • 15 Request Info

    MVP Training: Business Management & Operations Skills

    MVP Seminars LLC, is a leading nationwide provider of business training seminars, and breakout speakers. Affordable prices, with top-notch providers. Ask about our no-charge follow-up monitoring program. Please call 760-656-8043.
  • 16 Request Info

    Essential Management Skills

    Appreciate the importance of communication, coaching, mentoring, motivating and inspiring employees, building and leading high performing teams, time management, resolving performance issues and delegating tasks with confidence.
  • 17 Request Info

    Growing Your Business: Projecting the Future

    While a growing business is the dream of most business owners, growth is not without risks. Many growing business fail simply because they fail to plan their growth, particularly the effect that growth will have on their profits and cash flow. In this course you will learn the best time to grow your business, how to develop and use budgets and cash flow projections as tools to analyze the growth of your business, and develop strategies to assure that your growth is profitable.
  • 18 Request Info

    Is Your Business Sustainable

    This is a course for business owners, board members, and senior executives focused on a detailed analysis of how the business generates income, pays for its operating expenses, and generates profits. The outcomes of this course are focused providing participants with an understanding of which products are profitable today, which products are likely to remain profitable, and of the internal and external risks to the business.
  • 19 Request Info

    Is Your NonProfit Sustainable?

    This is a course for board members and senior staff focused on a detailed analysis of how the organization generates income, pays for its operating expenses, and pays its program expenses. The outcomes of this course are focused providing participants an understanding of which programs are “profitable,” and with an understanding of the program, funding, and external risks to the organization.
  • 20 Request Info

    Align Your Leadership Team with Myers-Briggs (MBTI)

    Align your leadership team to cohesively to identify goals/objectives, communicate clearly and inspire and engage employees. Build trust within your team that allows for true collaboration, support of each other and premium idea generation. Jacqueline Brodnitzki, MFCP, President, Conscious Success