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Courses

  • 1 Request Info

    "Motivating Staff – 'It’s Easier Than You Think!' ”

    Motivation is the key to retaining good employees, keeping staff moral high, and helping staff to create that positive work environment that all successful programs have. Motivating staff sounds simply, and it really is if you understand how to foster motivation and use techniques that drive sustained inspiration in your staff. Join Gregg in this motivational session as he shares dozens of creative and unique ways to attain these goals, and how to really motivate your staff like the pros do!
  • 2 Request Info

    What Business People Can Learn from Improve - Practices to Improve Communications, Connections, and Capport with Customers and Colleagues

    Overview: Successful improve actors must be able to "connect" immediately with their audience, as well as with their fellow cast mates on stage. The same is true in the business world. In order for business people to "connect" with their customers and/or co-workers, they need to know how to instantly create relationships and build rapport, and do so by enhancing their ability to listen, to be present, and to build trust with the people they are dealing with. In this interactive webinar, attendees will learn how to apply the three fundamental principles of improvisation to business situations in order to improve communications, boost sales, and uncover opportunities to improve the customer experience. We will discuss the tools that improv actors use to communicate with each other on stage, such as deep listening, give-and-take, and agreement, and show how they apply equally well to the work environment.
  • 3 Request Info

    Power, Politics and Partnership

    Format, 1 to 1-1/2 days, on-site. If your organization is struggling with misunderstandings between departments, organizational silos, finger-pointing, apathy, or dissatisfied customers, this program is guaranteed to provide new possibilities and practical leadership solutions. Key Learning Objectives: Understanding the organizational system patterns that interfere with success Using concrete strategies for working more constructively across organizational silos Seeing issues systemically rather than personally Understanding the multiplicity of roles each of us play and how to approach each role with more effective behavior Power, Politics & Partnership has been adopted by numerous government agencies including: The Environmental Protection Agency FDIC Department of Energy (Bonneville Power Administration) City of Longmont, CO State of Colorado
  • 4 Request Info

    MAXIMIZING PROFITS THROUGH THE INTEGRATION OF LEAN, SIX SIGMA, AND THE THEORY OF CONSTRAINTS

    The Ultimate Improvement Cycle (UIC) integrates Lean, Six Sigma, and the Theory of Constraints into a combined strategy that will help you immediately focus your efforts on those areas that will make the greatest difference. This class presents basic laws of factory physics that show why the UIC delivers significant bottom-line improvement while other initiatives so often fail. It explains to you why focusing your efforts on apparent problems rather than systemic concerns is wasted effort.
  • 5 Request Info

    Meeting Mastery: How to Conduct Effective Meetings

    Format: 1 day, On-site. Meetings are a central and necessary part of any functioning organization. When conducted effectively, meetings facilitate communication, clarify goals, determine measurable action items, and move projects forward. Effective meeting skills are not optional – they are a core competency for anyone who leads or attends meetings at work. During this fast-paced, interactive training program, participants will learn specific tips and strategies for maximizing productivity through effective meeting preparation, participation, and facilitation. Key Learning Objectives: Set realistic meeting norms and engage all participants. Determine the four critical questions to answer before any meeting. Understand the role of a meeting facilitator or leader. Deal with dysfunctional behaviors and getting a group “unstuck." Learn how to decide as the leader (or turn it over to the group) using the Vroom Model. Build and reach consensus. Practice role-playing.
  • 6 Request Info

    Run More Effective Meetings

    Facilitate productive and purposeful meetings; Plan more effective meetings; Develop more powerful meeting agendas; Conduct more effective teleconferences & virtual meetings; Manage personalities more effectively; Have the correct and necessary people attend your meeting; Increase the overall attendance of your meetings; Enhance your reputation as a powerful meeting leader; Politely and assertively enforce meeting management rules and guidelines; Accomplish more results in your meetings; Run more effective meetings
  • 7 Request Info

    Conducting Effective Meetings

    Conducting effective meetings is part of every manager's job. Learn how to: Engage participants productively before the meeting starts, Establish a clear agenda, Stay on track during a meeting, Ensure meeting results once it's over.
  • 8 Request Info

    Managing Employee Performance

    This course addresses key areas for managers: Managing for Customer Loyalty, Core Communication Skills, Employee Recruitment, Interviewing and Hiring, Development and Retention, and Introduction to Business Planning.
  • 9 Request Info

    New Manager Training: Getting Results through Others

    When new managers falter, productivity and profits are at risk. Getting Results through Others provides customized support for new managers who must succeed in a fast-paced and competitive market. This program provides comprehensive training for first-time managers including core communication skills, performance management, delegating, hiring and employee appraisal. Our modularized format allows for flexible delivery to accommodate the demands of busy schedules. Sessions may be conducted consecutively or over several weeks. Many modules can be adapted to accommodate a webinar or online training format. Modules are customized based on in-depth interviews with your key staff, so the program reflects the character of your organization. Managers don’t need to sort out irrelevant content. Our programs are supported by skilled facilitators who respond to participant needs and are accountable for accomplishing the program’s objectives.
  • 10 Request Info

    New Employee Onboarding

    Integrating new employees into your workplace in a manner that quickly makes them feel part of the team and helps them launch successfully is a strong factor in their retention and productivity on the job. This course addresses crucial components of successful onboarding programs.
  • 11 Request Info

    Customer Obsession: Total Quality Customer Care

    The customer is the most important ingredient to success in business. Customers want to deal with a business that is responsive, caring, knowledgeable and flexible. Meet these criteria and business increases! Employees must see their jobs as a contribution to the organization's total impact on your customers. Customer Obsession Test To assess if your business really cares about and is obsessed with your customers, ask your staff to complete the following sentence: "As a result of my coming to work, the customer benefits by..." How does Customer Obsession differ from customer service? By: Thinking "customer" whenever you establish a policy. Serving the customer better than expected. Creating value -making the customer feel good about doing business with you. Making your business one big customer service department that cross sells and secures new business Treating your customers as if your were going to see them every day.
  • 12 Request Info

    Customer Service for Health Care Professionals

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. It is safe to say, most health care facilities you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait. How can you expect to deliver the kind of customer service that wows your customers if you do not train to do so? This one day class examines who we are and what we do as a health care provider. We analyze our attitude and communications skills, and take a hard look at what our customers need. We learn customer service skills whether delivered in person, over the phone, or electronically. Finally, we learn how to handle complaints and difficult customers. One day class. Cost is $649.00.
  • 13 Request Info

    WAREHOUSE MANAGEMENT

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register.Why are we still operating the way we did 20 years ago? Why is the warehouse viewed by management as a drain on company resources? Why does the sales department blame many of their problems on poor warehouse performance? Why do some distribution centers have excellent performance while our's struggles? If you have asked yourself any of these questions, this class is for you. This three day class unravels the secrets of those best-in-class operations and shows how they create a competitive advantage for their companies. The class starts by analyzing the current state your operations; based on the results, the class provides a systematic, yet flexible, action plan for improvement, which involves human behavior, process redesign, warehouse management systems, and supply chain alignment. Class materials, along with case studies, detailed examples, and thought provoking questions
  • 14 Request Info

    Advanced Project Management

    It’s easy to forget the “manager” part of your “project manager” title among the other range of activities you are responsible for. However, your management skills are an important part of your success as a project manager, so it is crucial that you grow both of those skill sets. There are also some advanced project management techniques that you can master to help bring your projects to successful completion. This workshop presumes that participants have a thorough understanding of project management, including topics such as preparing a statement of work, setting project goals, scheduling, budgeting, managing project risks, and executing a project. Learn how to: Think critically when choosing a project team Make the best of an assigned project team Help teams move through various stages to become a high-functioning unit Maximize productivity at team meetings Reward and motivate a team Develop and execute a communication plan and more!
  • 15 Request Info

    Project Management Fundamentals

    Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments, and to get that additional job done well, done under budget, and done on time. This one-day workshop is not intended to take you from a supervisory or administrative position to that of a project manager. However, these topics will familiarize you with the most common terms and practices in terms of working on projects.
  • 16 Request Info

    Project Management Training: Understanding Project Management

    Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to regular job duties, people are often expected to take on extra assignments and to get that additional job done well, done under budget, and done on time. This workshop is not intended to take participants from a supervisory or administrative position to that of a project manager. However, these three days will familiarize them with the most common terms and the most current thinking about projects. In this workshop, you will walk participants through the nuts and bolts of project management, from setting priorities to controlling expenses and reporting on the results. They may still have to cope with the unexpected, but they’ll be better prepared.
  • 17 Request Info

    Intermediate Project Management

    Project management is not just restricted to certain industries, or to individuals with certification as a project manager. Lots of us are expected to complete assignments that are not a usual part of our job, and to get the job done well, within our budget, and on time. This workshop is intended for those who understand the conceptual phase of a project’s life cycle, including setting goals, creating a vision statement, and creating the Statement of Work. Today will take you through the remaining three stages: planning, execution, and termination.
  • 18 Request Info

    Budgets and Managing Money

    For managers in today’s business world, it’s essential to have a working knowledge of finance. We all play a role in our organization’s financial health, whether we realize it or not. If you don’t have training or a background in finance, you may be at a disadvantage as you sit around the management table. Understanding the cycle of finance will help you figure out where you fit into your company’s financial structure, and how to keep your department out of the red. This two-day workshop will help you prepare budgets and make decisions with confidence. This two-day workshop will help you teach participants: Define basic financial terminology Prepare a budget of any type or size Get your budget approved Perform basic ratio analysis Make better financial decisions
  • 19 Request Info

    Working Smarter: Using Technology to Your Advantage

    Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one time or another. We’ve all been in a situation where we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty. Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets. This two-day workshop will show participants how to leverage technology to work smarter, not harder.
  • 20 Request Info

    Safety in the Workplace

    Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into your organization, where safety is valued as an integral part of the business’s operation, not only saves the business time and money, it also builds a committed, loyal, healthy workforce. This one-day workshop will give participants the foundation to start building your safety culture.