Business Management and Operations Skills

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Courses

  • 1 Request Info

    Conducting Effective Meetings

    Conducting effective meetings is part of every manager's job. Learn how to: Engage participants productively before the meeting starts, Establish a clear agenda, Stay on track during a meeting, Ensure meeting results once it's over.
  • 2 Request Info

    Managing Employee Performance

    This course addresses key areas for managers: Managing for Customer Loyalty, Core Communication Skills, Employee Recruitment, Interviewing and Hiring, Development and Retention, and Introduction to Business Planning.
  • 3 Request Info

    New Manager Training: Getting Results through Others

    When new managers falter, productivity and profits are at risk. Getting Results through Others provides customized support for new managers who must succeed in a fast-paced and competitive market. This program provides comprehensive training for first-time managers including core communication skills, performance management, delegating, hiring and employee appraisal. Our modularized format allows for flexible delivery to accommodate the demands of busy schedules. Sessions may be conducted consecutively or over several weeks. Many modules can be adapted to accommodate a webinar or online training format. Modules are customized based on in-depth interviews with your key staff, so the program reflects the character of your organization. Managers don’t need to sort out irrelevant content. Our programs are supported by skilled facilitators who respond to participant needs and are accountable for accomplishing the program’s objectives.
  • 4 Request Info

    New Employee Onboarding

    Integrating new employees into your workplace in a manner that quickly makes them feel part of the team and helps them launch successfully is a strong factor in their retention and productivity on the job. This course addresses crucial components of successful onboarding programs.
  • 5 Request Info

    Customer Obsession: Total Quality Customer Care

    The customer is the most important ingredient to success in business. Customers want to deal with a business that is responsive, caring, knowledgeable and flexible. Meet these criteria and business increases! Employees must see their jobs as a contribution to the organization's total impact on your customers. Customer Obsession Test To assess if your business really cares about and is obsessed with your customers, ask your staff to complete the following sentence: "As a result of my coming to work, the customer benefits by..." How does Customer Obsession differ from customer service? By: Thinking "customer" whenever you establish a policy. Serving the customer better than expected. Creating value -making the customer feel good about doing business with you. Making your business one big customer service department that cross sells and secures new business Treating your customers as if your were going to see them every day.
  • 6 Request Info

    Customer Service for Health Care Professionals

    It is safe to say, most health care facilities you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait. How can you expect to deliver the kind of customer service that wows your customers if you do not train to do so? This one day class examines who we are and what we do as a health care provider. We analyze our attitude and communications skills, and take a hard look at what our customers need. We learn customer service skills whether delivered in person, over the phone, or electronically. Finally, we learn how to handle complaints and difficult customers.
  • 7 Request Info

    WAREHOUSE MANAGEMENT

    Why are we still operating the way we did 20 years ago? Why is the warehouse viewed by management as a drain on company resources? Why does the sales department blame many of their problems on poor warehouse performance? Why do some distribution centers have excellent performance while our's struggles? If you have asked yourself any of these questions, this class is for you. This three day class unravels the secrets of those best-in-class operations and shows how they create a competitive advantage for their companies. The class starts by analyzing the current state your operations; based on the results, the class provides a systematic, yet flexible, action plan for improvement, which involves human behavior, process redesign, warehouse management systems, and supply chain alignment. Class materials, along with case studies, detailed examples, and thought provoking questions will move your facility to best-in-class.
  • 8 Request Info

    Advanced Project Management

    It’s easy to forget the “manager” part of your “project manager” title among the other range of activities you are responsible for. However, your management skills are an important part of your success as a project manager, so it is crucial that you grow both of those skill sets. There are also some advanced project management techniques that you can master to help bring your projects to successful completion. This workshop presumes that participants have a thorough understanding of project management, including topics such as preparing a statement of work, setting project goals, scheduling, budgeting, managing project risks, and executing a project. Learn how to: Think critically when choosing a project team Make the best of an assigned project team Help teams move through various stages to become a high-functioning unit Maximize productivity at team meetings Reward and motivate a team Develop and execute a communication plan and more!
  • 9 Request Info

    Project Management Fundamentals

    Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments, and to get that additional job done well, done under budget, and done on time. This one-day workshop is not intended to take you from a supervisory or administrative position to that of a project manager. However, these topics will familiarize you with the most common terms and practices in terms of working on projects.
  • 10 Request Info

    Project Management Training: Understanding Project Management

    Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to regular job duties, people are often expected to take on extra assignments and to get that additional job done well, done under budget, and done on time. This workshop is not intended to take participants from a supervisory or administrative position to that of a project manager. However, these three days will familiarize them with the most common terms and the most current thinking about projects. In this workshop, you will walk participants through the nuts and bolts of project management, from setting priorities to controlling expenses and reporting on the results. They may still have to cope with the unexpected, but they’ll be better prepared.
  • 11 Request Info

    Intermediate Project Management

    Project management is not just restricted to certain industries, or to individuals with certification as a project manager. Lots of us are expected to complete assignments that are not a usual part of our job, and to get the job done well, within our budget, and on time. This workshop is intended for those who understand the conceptual phase of a project’s life cycle, including setting goals, creating a vision statement, and creating the Statement of Work. Today will take you through the remaining three stages: planning, execution, and termination.
  • 12 Request Info

    Budgets and Managing Money

    For managers in today’s business world, it’s essential to have a working knowledge of finance. We all play a role in our organization’s financial health, whether we realize it or not. If you don’t have training or a background in finance, you may be at a disadvantage as you sit around the management table. Understanding the cycle of finance will help you figure out where you fit into your company’s financial structure, and how to keep your department out of the red. This two-day workshop will help you prepare budgets and make decisions with confidence. This two-day workshop will help you teach participants: Define basic financial terminology Prepare a budget of any type or size Get your budget approved Perform basic ratio analysis Make better financial decisions
  • 13 Request Info

    Working Smarter: Using Technology to Your Advantage

    Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one time or another. We’ve all been in a situation where we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty. Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets. This two-day workshop will show participants how to leverage technology to work smarter, not harder.
  • 14 Request Info

    Safety in the Workplace

    Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into your organization, where safety is valued as an integral part of the business’s operation, not only saves the business time and money, it also builds a committed, loyal, healthy workforce. This one-day workshop will give participants the foundation to start building your safety culture.
  • 15 Request Info

    Strategic Planning

    If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organization’s values, vision, and mission. Then, there’s the challenge of bringing these principles to life in a meaningful way that people can relate to. This two-day course will help you describe what you want to do and get people where you want to go.
  • 16 Request Info

    Crisis Management

    Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This two-day course will help you ensure your organization is ready to manage any kind of crisis.
  • 17 Request Info

    Entrepreneurship 101

    Wouldn’t it be nice to be your own boss, work on your own schedule, and make money doing something that you’re passionate about? Millions of people around the world are living that dream and running their own business. This three-day course will teach you the basics of entrepreneurship. You’ll consider if entrepreneurship is right for you and learn the basic steps of creating your own business. At the end of the course, you’ll have a solid foundation to start your entrepreneurial journey.
  • 18 Request Info

    Basic Business Management: Boot Camp for Business Owners

    Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. The business environment is a complex place to be. Whether you wish to work as a consultant or freelancer, establish a corporation, or set up an operation that meets a need for very particular type of customer, there is a tremendous amount of information that you need to know and to apply. This three-day business management training course provides essential learning for new business owners, whether the business is just in the idea stage or you have already begun and need to fill in the gaps.
  • 19 Request Info

    Knowledge Management

    Understanding how to manage the knowledge within your organization is the key to business success. Mismanagement of organizational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect a business’ bottom line. The purpose behind knowledge management is to help us bridge organizational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain power of our businesses. This workshop will introduce participants to knowledge management tips, techniques, and proven processes.
  • 20 Request Info

    Conducting Effective Performance Reviews

    Effective performance reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place. Remember what the German philosopher Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.” Setting goals and objectives to aim for will give both supervisors and employees a focus, and is one of the key aspects to meeting overall company objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.