This class will help you understand what diversity is and
how you can help create a more diverse world at work. You
will be instructed to use skills such as active
listening, employ effective questioning techniques, and
communicate with strength.
This course is for those who not only want to obtain a thorough understanding of
the methods, skills, and equipment used in the art of facility management, but
also seek firsthand knowledge on how to manage effectively in a changing world.
A fun and fast-paced exercise, it can be debriefed to
focus on communication, resource management, planning
and change, leadership, collaboration and competition,
and other dynamics found in the workplace. 1/2 day.
Basics of customer service, recognize and respond to
different behavior styles using the DiSC™ Personal
Profile System, develop strategies to stay calm and in
control with an angry customer, learn how to recognize
and de-escalate hostile situations. One day.
Gain a better understanding of why and how to use
coaching through exercises, which enhance
interpersonal, problem solving, and feedback skills.
Use NTG as coach, through follow-up contact to keep
your employees on track with the skills they learned.
Take learners through a series of activities critical
to personal and professional success. By increasing
self-awareness, improving attitudes and relationships,
participants learn how they perceive and respond to
events around them is their choice.
The MDP is a six-stage learning series that uses self-
assessments and an interactive classroom setting to
develop Self-Management, Interpersonal Skills,
Managing Differences, Performance Management, Managing
Innovation, and Leadership.