Leadership Skills

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  • 1 Request Info

    Navigating Difficult Conversations With Employees

    Your supervisors and managers must be prepared to have difficult, even uncomfortable, conversations with employees. It goes with the territory. However, too many managers practice avoidance — usually because they lack the skills necessary to handle confrontation. As a result, problems fester and their credibility and effectiveness suffer. In Navigating Difficult Conversations with Employees, you will gain the confidence you need to become a more effective and respected leader by making difficult conversations with employees happen sooner, go more smoothly, and produce better results. During this course, you will learn to: • Employ the five keys to navigating difficult conversations • Handle predictable resistance from employees • Pave the way for 2-way dialogue to communicate more clearly while using your assertiveness skills to express facts and opinions honestly and directly thereby reducing misunderstandings
  • 2 Request Info

    Interviewing Skills

    Hiring the wrong person for a job costs companies a great deal of money in recruiting, benefits, training, salary, and time. Perhaps even more important, however, is the loss of results that the right person would have provided. Selecting the right person for the job is more than a 'gut feeling'. Interviewing Skills introduces participants to tools and techniques that lead to good hiring decisions including customizing the interview agenda, employing effective questions to encourage more authentic applicant responses, and using selection criteria so that they may assist in the decision-making process. Participants apply the skills taught in simulated interview situations. During this course, you will learn to: • Customize the interview agenda to maintain control of the interview process • Employ effective questions to encourage more authentic applicant responses • Identify what questions to avoid during the interview process to remain objective
  • 3 Request Info

    Effective Communication

    In Effective Communication - Essentials for Coaching and Managing Conflict, you will explore tools and techniques that lead to better communication thus allowing you to conduct more powerful coaching dialogs-whether they be for performance feedback or new skill development. You will identify and examine barriers that often lead to unintended over-reaction or avoidance, so conflict can be prevented or minimized. The goal is to have you walk away more confident in proactively communicating with others, including handling difficult situations. During this course, you will learn to: • Apply the 4-phase TACT model as a clear roadmap for communication • Pinpoint goals and feedback to increase clarity and enhance performance Balance appropriate assertiveness with genuine active listening skills to prevent and address conflict
  • 4 Request Info

    Leading Teams

    +Leading Teams: Launching a Successful Team +Leading Teams: Establishing Goals, Roles, and Guidelines +Leading Teams: Developing the Team and its Culture +Leading Teams: Building Trust and Commitment +Leading Teams: Fostering Effective Communication and Collaboration +Leading Teams: Motivating and Optimizing Performance +Leading Teams: Dealing with Conflict +Leading Teams: Managing Virtual Teams +Building Trust Incrementally +Inspiring Your Team +Support Your Leader +Developing Self-sufficient Teams +Managing Communications in a Virtual Team +Leading Teams: Building Trust and Commitment +Meeting Team Performance Challenges
  • 5 Request Info

    Leading Teams

    +Leading Teams: Launching a Successful Team +Leading Teams: Establishing Goals, Roles, and Guidelines +Leading Teams: Developing the Team and its Culture +Leading Teams: Building Trust and Commitment +Leading Teams: Fostering Effective Communication and Collaboration +Leading Teams: Motivating and Optimizing Performance +Leading Teams: Dealing with Conflict +Leading Teams: Managing Virtual Teams +Building Trust Incrementally +Inspiring Your Team +Support Your Leader +Developing Self-sufficient Teams +Managing Communications in a Virtual Team +Leading Teams: Building Trust and Commitment +Meeting Team Performance Challenges
  • 6 Request Info

    Optimizing Your Performance On a Team

    +Being an Effective Team Member +Establishing Team Goals and Responsibilities +Effective Team-building Strategies +Elements of a Cohesive Team +Effective Team Communication +Using Feedback to Improve Team Performance +Power and Politics in Matrixed Teams
  • 7 Request Info

    10 Things Employers Do to Get Sued by Their Employees

    Location: Attend Live Webinar Dates:03-Nov-2015: 1:00 PM EST Duration: 60 Mins Speaker: Lauraine Bifulco Her career experience helps employers realize their HR goals and adapt to the shifting HR landscape. Lauraine is a veteran HR executive and entrepreneur with 25 years of international, corporate, and consulting experience. Course Outline: We’ll be discussing some of most common errors made by employers. Review the most common pitfalls associated with: Final Paychecks, Workers' Comp, Overtime, Independent Contractors, Training, Pay, COBRA, Handbooks, FMLA/CFRA, Probation Learn from their errors, hear some interesting stories, and head back to your company in a position to help avoid these pitfalls. Discuss how poorly written policies and internal practices can lead to lawsuits Thank you & Regards, Sean Sharpe, Training Manager Call us at this Toll Free number: +1-866-978-0800
  • 8 Request Info

    Guidelines for Performing Fraud Risk Assessment and How to Conduct an Internal Fraud Investigation

    Course Objective: With an increased awareness of fraud and the ongoing cost to organizations, an entity wide fraud risk assessment is imperative to all organizations. According to the Association of Certified Fraud Examiners (ACFE) “Report to the Nations on Occupational Fraud and Abuse” published in 2012, it predicted that 5% of an organization’s revenue is lost to fraud. Performing a fraud risk assessment is doable, and can provide internal audit and its organization peace of mind for having gone through the process. Once it is completed, it only requires an annual review for additions of possible new fraud schemes and results from internal audit anti-fraud projects conducted during the year. Internal Fraud investigations are stressful, no matter what the situation; someone has been accused of something that is against the internal code of conduct.
  • 9 Request Info

    Building Global Leadership Skills

    As your company recognizes the difference between Global and International, their approach to multicultural needs and management development becomes much more complex. In today’s global marketplace, change is rapid, required and always prevalent, Global leaders must work to identify their skills, be adaptive, maintain awareness in various cultures, and then embrace the team and process knowledge to execute against business strategies. This program will expose you to the tools and techniques needed to be more effective global leaders and will do so in a scenario based workshop led by executive level practitioners who have experience dealing with Globalization, M&A, Transformational Change and Multicultural/Global team deployment. 3 credits from SHRM, HRCI, and/or PMI.
  • 10 Request Info

    Auditing for Microbiological Aspects of Pharmaceutical and Biopharmaceutical Manufacturing

    Course Outline: • Review of recent recall data • FDA’s expectations for an effective Contamination Prevention Program • Sources of contamination – where do bugs come from? • Preventing contamination – what to do to ensure bugs don't get into our product? • Controlling contamination • What about the suppliers? • Everyone has a role in contamination control Target Audience: This webinar will provide valuable assistance to the personnel: • Senior Management with decision making responsibilities • Quality Assurance personnel • Quality Control personnel • Microbiology professionals • Validation • Manufacturing • Quality system auditors • Warehouse managers • Facilities/Maintenance
  • 11 Request Info

    Risk of Presence of Objectionable Microorganisms in Biopharmaceutical Drug Products

    Course Objective: In this webinar you will learn how to help your organization get a better handle on what is an “objectionable microorganism, ” exactly how “objectionable” it really is and what you can do to minimize the risk if you find one in your process or product. Course Outline: • Review of recent recall data • Definitions of Objectionable Microorganisms • What is the risk if you find one? • How bad the microorganism is depends on where you found it • Examples of Objectionable Microorganisms • Setting up an applicable risk assessment strategy
  • 12 Request Info

    Understanding Costs of a Study and Which Costs Sponsors are Responsible to Cover

    Course Objective: Whether you are new to clinical research, or have years of experience, understanding and outlining costs, negotiating budgets, and complying with criteria Medicare provisions for determining Qualifying Trials and Routine Care are three areas of expertise you may not have mastered. If not, you may be a site that is underwriting sponsors costs, or you may be a sponsor that is overpaying site costs, and both sites and sponsors may be incorrectly submitting non-qualifying costs to insurers. This webinar is intended to provide comprehensive terms of expenses and steps for evaluating costs; tips for negotiating budgets; and key information on what determining qualifying trials and routine care. In addition to learning how to create complete and detailed cost plans and learning all terms are in fact negotiable, learn how to protect clinical research billing by keeping it compliant.
  • 13 Request Info

    Secrets of Silicon Valley Innovation Immersion

    Over the past two decades, EDG has collaborated with many of the players that make up the Valley’s extraordinary innovation ecosystem. EDG’s Immersion Program was developed to open this remarkable world to anyone who wants to learn from those who create it every day. The customized program combines hands- on innovation skill building with company visits as well as conversations with visionary leaders and experts who share their insights and outlooks. During the program, each individual or team will create an Innovation Blueprint that captures insights and specific plans for moving forward. Participants will leave with a roadmap in hand, enabling them to “take Silicon Valley home.”
  • 14 Request Info

    "Becoming a More Creative Individual"

    Stir up your creative juices and learn to let the ideas flow! Discover in this workshop how to turn on your creativity; whether you are delivering a training, leading a group, or just problem solving with other professionals - you can come up with hundreds of ideas to make your time with others more exiting, stimulating, and interesting. Join the Physician of Phun” himself; in this fun filled, idea busting session that is sure to turn the light bulb on inside your head and stimulate ideas like you’ve never thought possible before!
  • 15 Request Info

    "Motivating Staff – 'It’s Easier Than You Think!' ”

    Motivation is the key to retaining good employees, keeping staff moral high, and helping staff to create that positive work environment that all successful programs have. Motivating staff sounds simply, and it really is if you understand how to foster motivation and use techniques that drive sustained inspiration in your staff. Join Gregg in this motivational session as he shares dozens of creative and unique ways to attain these goals, and how to really motivate your staff like the pros do!
  • 16 Request Info

    "Making Staff Trainings More Phun!"

    Make staff trainings the highlight of your employee’s job. How? By making them Phun!! Research has proven that laughter lubricates learning! Join Gregg as he shows you how to spice up any staff training by creatively presenting your information through the use of teaching games, brain benders, and cooperative activities that anchor information and increase your staff’s retention levels.
  • 17 Request Info

    "Leadership in the New Millennium"

    Whether you manage one person or hundreds, being an effective and efficient manager in the new Millennium requires adjusting to our changing times. In this highly informative workshop, Gregg will not only update you on the core competencies of managing and supervising in 2015, but will offer numerous ideas and techniques to help you guide your staff and programs to a success level you never thought possible!
  • 18 Request Info

    "Teambuilding 4 Results!"

    Teambuilding can easily become just games if not properly facilitated and designed for producing results. Join Gregg in this informative and fun-filled session as he illustrates the critical nature of how to effectively lead teambuilding and communication activities in your program. A wide variety of teambuilding games and activities will be demonstrated to ensure that you have just the right activity for any issue that might present itself in your work environment.
  • 19 Request Info

    "The Charismatic Leader: Developing the 'It' Factor to Powerfully Influence and Inspire Others"

    Want to energize, inspire and instill enthusiasm in others? Be admired and maybe even envied by peers because of your magnetism, presence, and ability to get your staff to produce results that exceed expectations? Then developing leadership charisma is a must. Charisma is considered the “It” factor and one of the keys to your success . . . do you have it? Do you want it? If so, join Gregg in this high energy workshop as he teaches you the principles of positive charismatic leadership and how it can help you get noticed, listened to, respected, and followed as a leader.
  • 20 Request Info

    5 Ways to Be a True Team – by Teams of Distinction

    Many work teams are only teams on paper. Just because a group is labeled a team doesn't mean they are operating as one. In reality, they undermine each other, are afraid of their manager; and lack strong leadership. And yet they wonder why they are not productive and happy. • Learn the 5 things you can do to create a real team, to build a team where team members feel connected to something larger than themselves and feel positive about working together towards shared goals. Be a leader that sets the culture by being honest and talking up people. • Learn how to develop a team to have productive debate with each other, to have a fundamental commitment to tell the truth to each other and work in the spirit of creating the best results possible. • Learn how teams leverage the positive. Have a team that interacts positively and restrains themselves from insulting and hurting each other. Learn to find the best in each other and each situation.