Organizational Training

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  • 1 Request Info

    Telecommuting and the Remote Employee

    +Telecommuting Basics: Maximizing Productivity as a Remote Employee +Telecommuting Basics: Communication Strategies for the Remote Employee
  • 2 Request Info

    Essential Skills for Administrative Support Professionals

    +Administrative Professionals: Representing Your Boss +Administrative Professionals: Common Administrative Support Tasks +Administrative Professionals: Maximizing Your Relationship with Your Boss +Administrative Professionals: Interacting with Others +Administrative Professionals: Putting Your Best Foot Forward +Essential Skills for Administrative Support Professionals Simulation
  • 3 Request Info

    Optimizing Your Performance On a Team

    +Being an Effective Team Member +Establishing Team Goals and Responsibilities +Effective Team-building Strategies +Elements of a Cohesive Team +Effective Team Communication +Using Feedback to Improve Team Performance +Power and Politics in Matrixed Teams
  • 4 Request Info

    Customer Advocacy

    +Customer Advocacy: Communicating to Build Trusting Customer Relationships +Customer Advocacy: Enhancing the Customer Experience +Customer Advocacy: Supporting Customer Advocacy
  • 5 Request Info

    Customer Focus

    +Identifying and Managing Customer Expectations +Creating and Sustaining a Customer-focused Organization +Customer-focused Interaction +Listening to Your Customers +Creating a Customer-focused Organization +Developing Your Customer Focus
  • 6 Request Info

    Customer Service Fundamentals

    +Customer Service Fundamentals: Building Rapport in Customer Relationships +Customer Service in the Field +Customer Service over the Phone +Internal Customer Service +Customer Service Confrontation and Conflict +Shaping the Direction of Customer Service in Your Organization +Aligning Performance to Key Indicators +The Angry Caller: What's Your Plan?
  • 7 Request Info

    Inbound Call Center Management

    +Converting a Call Center to a Profit Center +Managing Your Call Center More Efficiently +Customer Service Training - The Interview and Beyond +Disaster Recovery - Keeping the Lines Open +Preventing Agent Absenteeism through Better Working Conditions +Workforce Management Software- Is it Worth it? +Prioritizing Rewards and Recognition in Call Centers
  • 8 Request Info

    Frontline Call Center Skills

    +The Importance of Call Tracking and Ticketing +Creating an Effective On-hold Message +Determining Proper Expectaion-management Techniques +Training Methods for CSRs in the Customer Contact Industry +Aligning Agent Behaviors with Caller Types
  • 9 Request Info

    Customer Service Representative, Process

    +Customer Service Processes and Procedures +Quality in a Support Center +Support Center Tools, Technologies and Metrics +Dealing with Irrational Customers and Escalating Complaints
  • 10 Request Info

    Customer Service Representative, Skills

    +Customer Interactions +Communication Skills +Conflict, Stress, and Time Management
  • 11 Request Info

    Customer Service Representative, Professionalism

    +The Customer Service Representative (CSR) +Support Center Services and Work Environment +Team and Customer Relationships
  • 12 Request Info

    AML Recent Developments, Compliance issues and Risk Assessment

    Course Objective: This webinar will provide valuable assistance to all personnel with AML responsibilities in banks or other financial institutions: • Designing controls • Detecting money laundering attempts • Managing the Investigating of AML alerts • Analyzing controls improvement options • Understanding money launderers’ strategies and techniques
  • 13 Request Info

    3-hr Virtual Seminar: Project Management in Human Resources

    Course Objective: You as an HR leader play a major role in shaping your company’s strategy as well as ensuring that the strategy is carried out as planned. While there is much written about the creation of strategy, there is little written about implementation. In this 3-hr virtual seminar we will talk about strategic and effective management and implementation of programs and ways in which you, as an HR professional, can facilitate both in your company. More specifically, this session will focus on how project management is becoming a critical success factor in the overall HR organizational strategy. • Benefits of honing your Project Management Skills. • Understanding the Big Picture, the four processes involved in project work. • Understanding Work Breakdown Structures and scheduling the work. • How to Identify and Manage Risk? • Understanding unique challenges in HR project management. • How to extract lessons from every HR project and apply them in future projects?
  • 14 Request Info

    The Five Behaviors of a Cohesive Team™ Assessment

    Based on the work and the book by Patrick Lencioni, The Five Behaviors of a Cohesive Team assessment and accompanying material is designed for an intact team. Before choosing this program, consider the questions: Is the team really a TEAM? Individual Profile Includes:
    36-page highly personalized assessment results for individual and team
    Strong visuals illustrate key messages
    Context-specific feedback
    Tips and strategies for improving teamwork effectiveness
    Opportunity for building an action plan
  • 15 Request Info

    The 11 Must-have Documents of Software Verification and Validation

    Course Objective: Software has become pervasive in medical devices themselves, and in the controlling, running and monitoring of medical product processes, whether they be in the pharmaceutical, medical device, biologics or dietary supplements industries. A quick review of Internet forums will show much confusion about the subject. Software is being developed for medical imaging, and even thought control of computers. It is increasingly being used for e-records and e-signatures. The U.S. FDA rightly recognizes that virtually all software quality problems occur in the design, testing and validation phases, since replication of software is relatively defect-free. Regulatory auditors are more comfortable with delving into software issues.
  • 16 Request Info

    Webinar no Expense Reimbursement Fraud

    Course Objective: If you are reviewing entertainment expenses and find discrepancies, how often do you hear management say “What’s the big deal? Or….How bad could it be?” understanding of the importance of simple internal controls and a sound control environment. With today's advanced technology and digital media one would think that tracking simple T&E expenditures would be efficient. Yet with technological advancements comes new and innovative ways for individuals to side-step control procedures and “slip” the inadvertent expense through the system. Course Outline: • Why internal controls over T&E expenditures are a critical component of the control environment. • The impact abuse of T&E can have on various risk areas. • Areas of T&E abuse that often go unnoticed and can result in expenditure fraud. • Identifying T&E red flags for fraud with data analytics. • The role of technology in the advancement of control gaps.
  • 17 Request Info

    Leadership Training

    Our management leadership training programs are designed to help strengthen your management teams leadership skills by re-establishing effective communication skills. At Leaders Speakers, we have devised a few programs that will help your team get back on track and produce some fresh leadership skills in the process.Our workshops are generally set up as two day workshops, but can easily be customized to suit your specific needs.
  • 18 Request Info

    Team Building

    We offer a wide range of team building activities that not only offer an outlet for your personnel to have fun and release their energy, but instill some key team building ideas. A properly organized team building event with well thought out activities can result in tremendous results for productivity. Most companies feature a corporate workforce of people that do not know each other well outside of the workplace and therefore are not entirely at ease with each other. A natural amount of camaraderie will most likely develop between people who interact with each other on a daily basis, particularly those who sit next to or near each other, but people at slightly further reaches of the organization are sometimes left with a faceless impression of each other, sometimes resulting in an unjustified animosity.Team building exercises are therefore primarily designed to allow people to get to know each other in a relaxed and informal environment who otherwise would not be given the opportunity
  • 19 Request Info

    Time Management

    We show you how to plan your day well in advance with effective time management techniques, how to prepare a Task Plan. How to organize activities in priority that need to be done that day against the time that needs to be allocated to each activity. We show you how to keep on track and AVOID the distractions that keep individuals from accomplishing their daily goals. Setting Goals and Objectives is important. Working without effective time management goals and targets does not establish a “tangible” plan for what you want to accomplish. Some people think they may even have it all in their head, but without an established plan you will go off course and fail to achieve your objectives.
  • 20 Request Info

    Fundamental Leadership Skills, For Technical Leads and Managers

    Format: 1 & 1/2 Days, Onsite Key Learning Objectives: Three keys to successful management and leadership Communicating and influencing others: Why effective communication is the cornerstone for becoming an effective manager 6 functions of an effective manager and leader Assessing the context: A decision-making model for technical managers Contextual Leadership® How to choose the best management style to accomplish your goals Personal flexibility and self-awareness: Requirements for becoming a competent leader While most technologists prefer an analytical mind-set of primarily dealing with projects and data, during this training program they’ll learn how to shift into a manager’s “people-oriented” mind-set. They’ll learn the six key functions of an effective manager and leader and gain valuable techniques that can be implemented immediately at work.