Have you ever heard the expression, “Sometimes it’s not what you say but how you say it?” If ever there was a situation where this holds true, it is when you are interacting with customers.
Participants will learn the impact of the telephone and the speaker on the perception that is created for the customer.
opening and closing a call,
addressing the caller,
ten best and worst things to say to a customer, and other statements to avoid are just some of the things that can make the difference in the perceptions your customers have of you and your organization.