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Courses

  • 1 Request Info

    Essential Business Writing Skills

    Format: 1/2 Day On-site Training Session with option for pre-and-post editing of individual writing samples Participants: Minimum: 12; Maximum: 30 In addition to honing essential person-to-person communication skills, written skills for technical professionals can’t be overlooked. In this interactive workshop, participants will learn how to improve everything they write at work including critical emails, proposals, status reports, performance evaluations, white papers, blog posts, and more. This half-day program is the perfect refresher course or as an introduction to fundamental writing skills. Participants will learn how to: Eliminate extraneous words and phrases Revise long-winded sentences Get rid of redundancies and tag-ons Actively engage reader(s) with the best word choices Avoid pompous phrases Learn the Top 7 Writing Techniques for Business Communications Speed up their writing by planning and organizing each message Craft more effective emails and subject lines
  • 2 Request Info

    Meeting Mastery: How to Conduct Effective Meetings

    Format: 1 day, On-site. Meetings are a central and necessary part of any functioning organization. When conducted effectively, meetings facilitate communication, clarify goals, determine measurable action items, and move projects forward. Effective meeting skills are not optional – they are a core competency for anyone who leads or attends meetings at work. During this fast-paced, interactive training program, participants will learn specific tips and strategies for maximizing productivity through effective meeting preparation, participation, and facilitation. Key Learning Objectives: Set realistic meeting norms and engage all participants. Determine the four critical questions to answer before any meeting. Understand the role of a meeting facilitator or leader. Deal with dysfunctional behaviors and getting a group “unstuck." Learn how to decide as the leader (or turn it over to the group) using the Vroom Model. Build and reach consensus. Practice role-playing.
  • 3 Request Info

    Power Up Your Presentation Skills

    Format: On-site, ½ Day - 2 Days. This fast-paced program provides numerous tools and tips for organizing and delivering powerful presentations, with or without PowerPoint. Participants will build their confidence for presenting in all types of situations including project team meetings, customer presentations, and large association or conference speaking engagements. Understanding your audience, organizing a clear presentation, and conveying your key messages are key to becoming an excellent presenter. Participants will learn best practices for making a strong first impression, using effective body language, implementing presentation delivery skills, engaging their listeners, and creating impactful and memorable messages. This training program is targeted for all levels of employees, even as a refresher program for more experienced presenters. It is available as a ½-day program (3.5 hours) or as an extended program that includes video-recorded practice.
  • 4 Request Info

    Turning Difficult Conversations into Dynamic Interactions™

    Format: On-site, four hours. Difficult conversations are a reality in today’s workplace. Knowing how to face, plan for, and navigate these challenging conversations is crucial. This half-day, 4 hour course is designed for all levels of the workforce who face a variety of difficult conversations. Sample “difficult conversations” include (but are not limited to): giving feedback on inappropriate behavior or results, expressing a different opinion, delivering bad news (i.e., project delays, budget constraints, personnel changes), performance management, asking for help and/or additional resources, negotiating (for anything). This is a fast-paced, interactive course with the following Key Learning Objectives: Explore the various types of conversations that are often challenging. Understand what makes a conversation difficult. Learn a process to plan the best approach when faced with delivering a difficult message. Learn how to prepare for a challenging conversation.
  • 5 Request Info

    Run More Effective Meetings

    Facilitate productive and purposeful meetings; Plan more effective meetings; Develop more powerful meeting agendas; Conduct more effective teleconferences & virtual meetings; Manage personalities more effectively; Have the correct and necessary people attend your meeting; Increase the overall attendance of your meetings; Enhance your reputation as a powerful meeting leader; Politely and assertively enforce meeting management rules and guidelines; Accomplish more results in your meetings; Run more effective meetings
  • 6 Request Info

    Deliver Seamless Internal Customer Service

    Better meet external customer needs by improving internal coordination & communication…Collaborate more effectively between internal departments…Break down barriers & silos that exist between departments…Work better with different people and personalities…Identify how we all work & play for the same ‘home team’…Locate & remove the most common internal service impediments…Identify the benefits our customers will receive by improved internal customer service…Recognize who your internal customers are and how they help the business…Deliver service that earns the praise of customers…Reduce the stress level by working smarter, not harder…Decrease the number of complaints from external customers due to poor quality service…Develop the ability to transform conflict into cooperation…Anticipate and exceed customer service expectations more regularly…Develop improved listening and communication techniques
  • 7 Request Info

    Preparing Yourself for Change

    Become more effective in accepting and supporting change…Understand the upsides to change and growth while preparing for change…Learn what happens when you choose not to change or grow…Accept and implement change more quickly, completely and successfully…Help smooth change transition and help overcome resistance…Do your part in overcoming negativity in the workplace during change…Understand the true reasons why we resist and fear change while we are preparing for change…Anticipate your reactions to change…Become a more influential and positive role model for co-workers during change…Learn how you can become a catalyst for change as we are preparing for change…Deal with your emotional impacts of change more effectively…Better understand the effect of change on you and your personality…Improve interpersonal communication to reduce defensiveness during change…Do your part in reducing conflict in the workplace during change
  • 8 Request Info

    Successful Project Management Skills

    Plan, manage and control projects more successfully - Increase project cooperation and communication - Coordinate the tasks more effectively - Enhance the spirit of teamwork among project team members - Reduce new product development cycle - Deliver projects consistently on time and within budget - Reduce the time required to plan and manage projects - Provide management, clients or customers with the project information quickly - Define up-front project scope and deliverables even when your client/customer isn't sure what they really want - More clearly identify work requirements - Develop more accurate and realistic time and performance estimates - Schedule projects more accurately – Spot & mitigate problems more quickly - Enhance people skills to effectively motivate and communicate with your team – Develop risk analyses & contingency plans – Create project post postmortems and lessons learned
  • 9 Request Info

    California AB 1825 Sexual Harassment Training

    Training Benefits & Deliverable Include: Meet CA AB 1825 sexual harassment training requirements…Build stronger working relationships through increased understanding…Improve productivity by providing a more comfortable working climate…Communicate more professionally and effectively with co-workers…Reduce the instances of being misunderstood or misrepresented…Reduce the exposure to employment and labor law claims by documenting sexual harassment training…Deal with cultural, generational, religious and other differences more sensitively…Learn communication skills that can eradicate harassment and discrimination before it begins…Sensitize employee awareness to colleague perceptions and perspectives…Address the most common causes of harassment and disrespect…Increase the employee’s understanding of their responsibilities of behavior…Identify and avoid risky work place conduct…Reinforce your company’s anti-harassment and discrimination policies
  • 10 Request Info

    Promoting a Diverse & Harassment-Free Workplace

    Prevent discrimination or harassment situations from arising with co-workers…Build stronger working relationships through increased understanding…Provide a more comfortable working climate…Communicate more professionally and effectively with co-workers and customers…Reduce the instances of being misunderstood or misrepresented…Reduce the exposure to legal claims by documenting sensitivity training…Deal with cultural, generational, and other differences more sensitively…Learn communication skills that eradicate harassment or discrimination…Sensitize employee awareness to colleague perceptions and perspectives…Address the most common causes of harassment and disrespect…Reinforce your company’s anti-harassment and discrimination policies
  • 11 Request Info

    Business Etiquette

    How you present yourself to others in the business world speaks volumes. Business etiquette provides a framework for building successful professional relationships. From introductions to dining manners to how you interact with your coworkers, this course offers some foundational tips on what you need to know when establishing business relationships.
  • 12 Request Info

    Conducting Effective Meetings

    Conducting effective meetings is part of every manager's job. Learn how to: Engage participants productively before the meeting starts, Establish a clear agenda, Stay on track during a meeting, Ensure meeting results once it's over.
  • 13 Request Info

    Interpersonal Communication Skills

    Core communication skills at work apply to countless day to day situations including responding to customer complaints, correcting performance problems and ongoing communication with coworkers. This course covers: Classic roadblocks to communication, Asking the right questions, Productive listening, Providing non-judgmental feedback, and Setting goals
  • 14 Request Info

    Excelling as a Highly Effective Team

    “One of the biggest adjustments graduating students make is going from thinking about themselves to thinking about the team.” Part of this program is based on Eric’s chapter “Building High Trust Teams,” in which he tells stories and provides a system on how to build a high trust communication team. This is an interactive, high energy, and engaging program. Your Audience will learn: The 4 steps to building a high trust team; including an interactive session on trust. Why healthy conflict is essential to a high performing team; including a group exercise on the distinction between healthy and unhealthy conflict. How to receive feedback and coaching; including an exercise on personal awareness and how it impacts the teams performance.
  • 15 Request Info

    Prioritizing and Managing Multiple Projects

    “Learning how to prioritize and manage the chaos of a work day is a learned skill.” Part of this program is based on Eric’s chapter “Prioritize for Productivity,” in which he provides a system on how to be effective and deal with everything life throws at you. This is an interactive, high energy and engaging program. Your Audience will learn: Why to-do lists aren’t as effective as possible, including an audience interaction to demonstrate. Understanding and implementing the 80/20 rule, in which the audience creates their personal priority list. How to effectively handle interruptions; including a role play exercise. How to handle stress and understanding the impact of energy management.
  • 16 Request Info

    Leadership By Choice

    "Stop Managing People and Start Managing Their Promises" This is a complete 3-day leadership course. It doesn’t matter if you have been a manager for years or you are newly promoted. This course is designed to be of value at any level. This course is based on Eric’s two books. Your Audience will:   • Realize that leadership is a choice not a position or title • Build a greater degree of trust with co-workers, clients, and friends by listening and asking better questions • Increase productivity and effectiveness by understanding a model on productivity • Discover the impact of personal and team accountability
  • 17 Request Info

    Myers-Briggs Type Indicator(R) Understanding Personality

    The Myers-Briggs Type Indicator(R) MBTI is the most used and researched personality assessment. Rebecca Staton-Reinstein, Ph.D. and MBTI Master Practitioner, works with you individually or as a team to understand how your personality preferences influence your work, communication, and management styles. Maximize your unique gifts. Understand and interact with others more effectively. Individuals: Use MBTI to consider key life decisions, become a better communicator, and use your strengths and talents to become more productive. Teams: Gain insights into fellow team members, work together more effectively, and eliminate needless conflict. Everyone: Learn the art of Flexing to "speak the other person's language" without giving up your own. Receive a detailed profile, content-packed notebook in an interactive feedback and education session. Choose from different types of in-depth profile reports based on your needs. Integrate into leadership, team, and personal development.
  • 18 Request Info

    Structure Versus Flexibility - a Key Management Choice

    Balancing project structure and flexibility is a fine art. Too little structure gives us the Wild West, unmet commitments, and a team limited to what can be achieved by the fittest survivor. Too much structure smothers the initiative needed to overcome the unknowns limiting The Plan at the start of any project. Everyone knows this, but getting the right balance is so difficult that most of the time most projects find themselves some distance from the sweet spot. In this course, leaders with discover how to make their projects more successful by creating organizational structures and processes that * Are realistic about uncertainties * Tailor information infrastructure * Foster transparency with all stakeholders
  • 19 Request Info

    Tools for Better Communication and Better Meetings

    Open, respectful communication is key to any relationship, team, or organization. This course focuses on raising awareness of and overcoming two common barriers to successful interpersonal and team interaction: (1) unstated but consciously or unconsciously held beliefs, expectations, and needs; and (2) entering an interaction with an implicit goal to win rather than to learn and collaborate.
  • 20 Request Info

    Building Collaborative Team Skills at all Levels of your Organization

    CLI is your partner for designing personalized training that fits your needs. Our team building skills training helps individuals and teams become better problem-solvers, be more collaborative, increase trust, and become more result-focused. We do this by designing training services that make the most out of your time and budget needs. We start by developing the right design for you, whether it is a one-day or multi-day facilitated session, or a combination approach-using our virtual coaching and training online options. We can add helpful assessments, like the Five Dysfunctions of a Team, the DiSC Work Style Assessment, the Myers Briggs Type Indicator, or even a customized survey. Best of all, we bring exciting hands-on team building skill activities so that participants can practice and perfect the team skills that they need to work together. Your training services will be branded with your logo and incorporate important elements of your culture to personalize training.