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Courses

  • 1 Request Info

    Rapid Learning Managing Conflict Workshop

    Learn to effectively manage conflict with our new Rapid Learning workshops! This workshop focuses on developing your organizations ability to deal with inter-personal conflict. CLI will aid you in developing your skills as a manager and leader by strengthening your conflict resolution skills. Learn how different work styles can influence conflict styles and how to deal with those unique styles in the workplace!
  • 2 Request Info

    Rapid Learning Innovation and Creativity Workshop

    Educate your employees on how to most effectively use their unique creative drive in the workplace! This program introduces your employees to the process of using innovation and creativity to solve workplace conflicts and challenges. This workshop uses the Foresight Styles Assessment tool to help individuals better understand themselves and their creative process. Individuals will walk away with a better understanding of their creative process and how to implement that in the workplace.
  • 3 Request Info

    Rapid Learning Customer Relations Skills Workshop

    Inform your employees on how to best handle clients with our Customer Relations Skills workshop! This program uses the DiSC assessment tool to identify unique strengths and weaknesses for each employee and how to best approach customer relations knowing your strengths and weaknesses. This workshop will train employees in the most effective tools or “people skills” used to enhance customer relationships. Employees will walk away with a better understanding of both themselves and how their unique workstyle handles client relations.
  • 4 Request Info

    Rapid Learning Influencing Others without Authority Workshop

    Improve your organizations inter-personal relationships with our Influencing Others Without Authority workshop! This program will impart your employees with the skills necessary to delegate and co-ordinate to others through coaching and participating rather than authoritative directing. This workshop uses the DiSC assessment tool to equip individuals with the skills necessary to influence others in the organization in a co-operative manner. Increase employee morale and effectiveness by teaching them the skills they need to co-operate!
  • 5 Request Info

    Rapid Learning Living the Mission and Values Workshop

    Learn how to enact the mission & values of your organization! This program will train employees in enacting the ideals of an organization. By following the mission statement of your organization, employees will be more informed to act out the values that your organization promotes. This workshop focuses on training individuals in better understanding and adhering to the culture of your organization. Take your organizations performance to the next level by imparting a clear understanding of your values to employees!
  • 6 Request Info

    Creative Problem Solving & Strategic Decision Making for Highly Successful People: A Hands-On Workshop

    In a changing workplace of downsizing, rightsizing, capsizing, fear, uncertainty, and doubt, today's successful professional has to be more creative than ever to stand out, succeed, or even survive. Creativity has been described as that elusive characteristic that is available to anyone who can break through the barrier of rigid thinking...and this is the course that will teach you how to do it using a hands-on approach! The goal of this course is to teach participants new skills to: •Think critically. •Create and implement practical and innovative ideas that produce results •Conceive and improve problem-solving strategies in the workplace •Tap into their own creative potential •Increase self confidence and personal success •Generate new ideas •Become more a valuable employee by applying risk-taking skills •Figure out new and unconventional ways to do your job better
  • 7 Request Info

    Customer Obsession: Total Quality Customer Care

    The customer is the most important ingredient to success in business. Customers want to deal with a business that is responsive, caring, knowledgeable and flexible. Meet these criteria and business increases! Employees must see their jobs as a contribution to the organization's total impact on your customers. Customer Obsession Test To assess if your business really cares about and is obsessed with your customers, ask your staff to complete the following sentence: "As a result of my coming to work, the customer benefits by..." How does Customer Obsession differ from customer service? By: Thinking "customer" whenever you establish a policy. Serving the customer better than expected. Creating value -making the customer feel good about doing business with you. Making your business one big customer service department that cross sells and secures new business Treating your customers as if your were going to see them every day.
  • 8 Request Info

    Knock Your Socks Off Service

    Through a self-assessment, customer service employees and managers respond to 79 statements about customer service behavior and practices. The Employee Guide focuses on your employees' perceptions of their abilities — and those of the organization — to deliver KYSOS. The Manager Guide pinpoints developmental areas and helps customer service managers plan for improvement. Used together, there isn't a more powerful tool to diagnose your organization's readiness to deliver KYSOS. Can be customized based on organizations needs.
  • 9 Request Info

    Rapid Learning Workshop Series

    CLI Rapid Learning Workshops These workshops are held at your location, in two-hour sessions to deliver essential workplace topics that you select. Our Engaging Format Includes: A session overview and icebreaker A review of last session An instructor led topic introduction A break out activity that allows participants to practice new skills A job aid to leave behind A short action plan to ensure transfer of learning to work Create a Year-Long Series of Trainings With Our Comprehensive Topics List: Effective Communication Building Collaboration & Teamwork Skills Developing Effective Leadership Skills Managing Time & Priorities Managing Conflict Introduction to SL2: Situational Leadership Using Delegation Skills Living the Mission & Values Personality Assessment Leveraging Your Strengths Performance Feedback Customer Relations Skills Using Innovation & Creativity at Work Influencing Others without Authority Negotiating & Project Management: Give & Take
  • 10 Request Info

    Managing Change

    This workshop helps employees through the emotional transition from “what was” to “what will be,” because change is successful when they reorient and adapt on a personal, emotional level. The program is based on a three-stage process developed by William Bridges, Ph.D., whose book, Transition – The Personal Path Through Change, integrates DISC® insights to help people transition effectively. This workshop provides everything participants need to get on board with changes. A personal learning guide actively involves participants in self-directed study, one-on-one coaching, in large- or small-group workshops.
  • 11 Request Info

    Town Hall Meeting

    Corporate Learning Institute has developed a new one-day mini-retreat to revitalize your organization and motivate your group to prepare you for the upcoming business year. This session allows you to gather vital members of your organization to have a joint conversation about their current needs and concerns. Skillful and structured facilitation allows for a high-impact session to create essential action steps for the future. Town-Hall Meeting Outcomes: ? Air concerns and needs ? Understand the diversity of opinions without judgment ? Consider options for improving group cohesion and communication ? Develop the best possible approach to the future ? Ramp up your organization’s options for the future ? Develop a charter for specific actions steps
  • 12 Request Info

    Conflict Management and Effective Negotiations

    This workshop utilizes the Thomas Kilmann Conflict Indicator ® to help your workers understand their own approaches to conflict resolution. The online, self-scored assessment identifies their over-use and under-use of the five methods of conflict resolution. Interpretation and feedback materials help them understand the most appropriate uses for each conflict-handling mode. The Five Response Modes in Conflict Situations Are: Competing: High assertiveness and low cooperativeness. The goal is "to win". Collaborating: High assertiveness and high cooperativeness. The goal is to find a “win-win solution." Compromising: Moderate assertiveness and moderate cooperativeness. The goal is to “find a middle ground." Avoidance: Low assertiveness and low cooperativeness. The goal is to “delay." Accommodating: Low assertiveness and high cooperativeness. The goal is to "yield." Participants will learn the value of conflict, and tools and techniques for effective conflict resolution.
  • 13 Request Info

    The Bounce Back Strategy Workshop- Rebounding from Setbacks

    This workshop allows you to recognize and avoid performance-disrupting mental traps. It will help participants choose their reaction and pace their responses. Choose this workshop to teach and inspire participants to avoid the personal burn-out that can result from failures or set-backs. •This workshop can be formatted into half or full day sessions •Add as many participants as you want •Each workshop is custom-designed •Add an assessment or workbook to assure learning transfer Program Outcomes: •Stay calm in the moment and rebound quickly from set-backs. •Eliminate the destructive effects of self-talk. •Learn the mental toughness strategies taken from the world of sports psychology. •Choose their attitude and develop coping strategies for staying motivated. •Modify the peaks and valleys performance cycles which destroy self-worth and motivation. •Develop the mental do’s and don’ts for pre-creative session coping.
  • 14 Request Info

    FourSight for Optimizing Innovation & Creativity

    This powerful workshop allows your participants to focus on the "what" and "how" of innovation. The half- or full-day workshop incorporates our innovation toolkit with the FourSight Assessment tool. Your team members will identify their role in creating and innovating new approaches and ideas at work. Thousands of corporate, educational and nonprofit clients use FourSight to examine where they excel and where they don't, and to understand the four phases of the breakthrough-thinking process. Workshop Key Learnings and Outcomes: •Participants will receive a workbook and materials. •Participants will understand their preferred role in the innovation cycle; clarifier, ideator, developer, or implementer. •Participants will action plan to develop the best alignment their group or team can achieve.
  • 15 Request Info

    Working Together Collaboratively-- The DiSC

    This workshop uses the DiSC ® personal Profile Assessment to help individuals determine their fits and misfits. The foundation of personal and professional success lies in understanding both yourself and others, and in acknowledging the impact of your behavior on others. The Personal Profile System has unlocked the door to productive communication and relationships for nearly 40 million people, with the DISC Dimensions of Behavior approach. Key Learning's and Program Outcomes: Participants improve their communications skills because they’ll understand other work styles. Team leaders communicate instructions and expectations more effectively, provide effective feedback, and manage conflict.
  • 16 Request Info

    Building Your Team's Innovation Strategy

    Launch Team Breakthrough Thinking and Delivery Imagine the difference it would make to your projects if everyone knew their innovative thinking approach and developed an optimal team process to deliver break-through results. Your participants will discover their innovation style as well as the team’s collective style- strengths and limitations. Our three steps will truly optimize your innovative outputs: Your team will complete the FourSight Assessment Profile on line, which measures individual preferences. The brand new Team Report offers a 20-page debrief that provides the team with a clear sense of their strengths and problem areas to watch out for. Our one day workshop will provide feedback on your team’s strengths and limitations and offer new tools for easy use in thinking as a creative team. Your team members will develop their “signature” delivery process which includes clarifying, ideating, developing and implementing solutions using a real live business challenge.
  • 17 Request Info

    High Performance Team Building

    From clients like Whirlpool, Herman Miller, Tellabs, Exelon, and Kerry to The Cirque du Soleil, CLI has offered decades of effective high performance team building training sessions. This program is for teams that need to get very good at collaborating very fast. The High Performance Team Building Program is designed into a series of half-day, full day or two-day time frames and is custom designed based on your specific learning objectives. The CLI High Performance Team Building Program is effective because it takes participants out of their regular work routines and immerses them in a rich and supportive learning environment. When coupled with an experiential approach and a variety of basic team skills, participants leave with key learning takeaways.
  • 18 Request Info

    The Five Dysfunctions of a Team Workshop

    CLI offers The Five Dysfunctions of a Team Workshop ®, based on the New York Times bestseller by Patrick Lencioni. This interactive workshop is available in a half-day, full day, orThe Five Dysfunctions of a Team workshop two day session format. We begin the session with a web-based needs assessment and individual Five Dysfunction Self Assessments, then use instructor-led classroom and breakout exercises to help your team make progress in their levels of trust, ability to manage conflict, capacity to increase commitment and accountability, and to focus on results. At the conclusion of the workshop, each individual will be able to assess their role in their team’s specific dysfunctions and will create a plan together for more cohesive teamwork.
  • 19 Request Info

    Innovation Team Launch Session

    CLI’s half-day jump-start session prepares your team to work collaboratively and creatively. Like a business incubator, our session will nurture and cultivate team member trust, communication, collaboration, and commitment rapidly and efficiently. How do we do it? Our sessions are designed to introduce the Disc work style assessment in a fast-track session. We employ concepts, tools, and strategies for managing the team and team members toward successful project development. The session includes: •Understanding the innovative thinking process •Understanding the teamwork conditions for innovative projects require •How the Disc work style assessment relates to innovative thinking •Your personal Disc style preference strengths and challenges •What part of the innovative process you prefer, or will avoid •How your team can support each other to achieve the outcomes they want •Creation of a team framework to ensure success
  • 20 Request Info

    Customer Service for Health Care Professionals

    It is safe to say, most health care facilities you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait. How can you expect to deliver the kind of customer service that wows your customers if you do not train to do so? This one day class examines who we are and what we do as a health care provider. We analyze our attitude and communications skills, and take a hard look at what our customers need. We learn customer service skills whether delivered in person, over the phone, or electronically. Finally, we learn how to handle complaints and difficult customers.