Format: On-site, four hours.
Difficult conversations are a reality in today’s workplace. Knowing how to face, plan for, and navigate these challenging conversations is crucial. This half-day, 4 hour course is designed for all levels of the workforce who face a variety of difficult conversations. Sample “difficult conversations” include (but are not limited to): giving feedback on inappropriate behavior or results, expressing a different opinion, delivering bad news (i.e., project delays, budget constraints, personnel changes), performance management, asking for help and/or additional resources,
negotiating (for anything).
This is a fast-paced, interactive course with the following Key Learning Objectives: Explore the various types of conversations that are often challenging.
Understand what makes a conversation difficult.
Learn a process to plan the best approach when faced with delivering a difficult message.
Learn how to prepare for a challenging conversation.