Customer Service & Administrative Support

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Courses

  • 1 Request Info

    Rapid Learning Customer Relations Skills Workshop

    Inform your employees on how to best handle clients with our Customer Relations Skills workshop! This program uses the DiSC assessment tool to identify unique strengths and weaknesses for each employee and how to best approach customer relations knowing your strengths and weaknesses. This workshop will train employees in the most effective tools or “people skills” used to enhance customer relationships. Employees will walk away with a better understanding of both themselves and how their unique workstyle handles client relations.
  • 2 Request Info

    Customer Obsession: Total Quality Customer Care

    The customer is the most important ingredient to success in business. Customers want to deal with a business that is responsive, caring, knowledgeable and flexible. Meet these criteria and business increases! Employees must see their jobs as a contribution to the organization's total impact on your customers. Customer Obsession Test To assess if your business really cares about and is obsessed with your customers, ask your staff to complete the following sentence: "As a result of my coming to work, the customer benefits by..." How does Customer Obsession differ from customer service? By: Thinking "customer" whenever you establish a policy. Serving the customer better than expected. Creating value -making the customer feel good about doing business with you. Making your business one big customer service department that cross sells and secures new business Treating your customers as if your were going to see them every day.
  • 3 Request Info

    Knock Your Socks Off Service

    Through a self-assessment, customer service employees and managers respond to 79 statements about customer service behavior and practices. The Employee Guide focuses on your employees' perceptions of their abilities — and those of the organization — to deliver KYSOS. The Manager Guide pinpoints developmental areas and helps customer service managers plan for improvement. Used together, there isn't a more powerful tool to diagnose your organization's readiness to deliver KYSOS. Can be customized based on organizations needs.
  • 4 Request Info

    Customer Service for Health Care Professionals

    It is safe to say, most health care facilities you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait. How can you expect to deliver the kind of customer service that wows your customers if you do not train to do so? This one day class examines who we are and what we do as a health care provider. We analyze our attitude and communications skills, and take a hard look at what our customers need. We learn customer service skills whether delivered in person, over the phone, or electronically. Finally, we learn how to handle complaints and difficult customers.
  • 5 Request Info

    Managing Difficult Customer Behavior

    Participants will learn step-by-step guidelines and techniques to use when dealing with different customer behaviors, with the ultimate goal of turning that customer into a raving fan! Have you ever had a customer react in a negative way to your product or service? What about... the demanding customer? The passive one? The irate customer? Oftentimes, how we handle the difficult clients can say more about our company than how we handle the routine client. There are any number of customer behaviors that we encounter in a service industry, and some of them can pose a challenge.
  • 6 Request Info

    Proper Telephone Techniques

    Have you ever heard the expression, “Sometimes it’s not what you say but how you say it?” If ever there was a situation where this holds true, it is when you are interacting with customers. Participants will learn the impact of the telephone and the speaker on the perception that is created for the customer. Voice inflection, body language, opening and closing a call, addressing the caller, company jargon, ten best and worst things to say to a customer, and other statements to avoid are just some of the things that can make the difference in the perceptions your customers have of you and your organization.
  • 7 Request Info

    Creating a Customer Service Culture

    Customer service. A term we hear often and strive to implement yet often times the practice eludes us. The difference between acceptable customer service and outstanding customer service is “living” it everyday. In this program, participants learn the basics of excellent customer service... how it impacts internal and external customer relationships how to put it into practice and how the level of customer service directly corresponds to the achievement of departmental and corporate goals. By utilizing practical skills to exceed the customer’s expectations, participants will learn to support the organization’s goals in building long term relationships with your most important asset: your customer
  • 8 Request Info

    Strategies for Exceptional Customer Service

    Providing your customers with excellent customer is the job of every employee. Excellent is what will keep your customers coming back. Customer service excellence is competitive advantage needed to thrive in a uncertain business climate. In today’s global village, businesses with a customer-oriented focus know that it’s the people skills which are the critical for success. How your staff interacts with your customers will directly affect individual, team and organizational performance. Our Strategies for Exceptional Customer Service workshop teaches you the skills necessary to create long-term relationships through customer service excellence.
  • 9 Request Info

    Moments of Magic®: How to Create An Amazing Customer Experience

    Customer service is not a department. It is a philosophy to be embraced by everyone within an organization. In this course, Shep Hyken will explain the concept of why satisfying customers is no longer good enough.
  • 10 Request Info

    Customer Service For Technical Support

    A critical part of technical support is providing consistent and effective responses to customer issues. This program focuses on listening actively, asking high- gain questions, reviewing for understanding, and moving into solving customer issues.
  • 11 Request Info

    Customer Service: Raising The Bar

    Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. - Peter Drucker. This interactive customer service course helps you to get in step with your different internal & external customers.
  • 12 Request Info

    Skills for the Administrative Assistant

    Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This two-day workshop is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.
  • 13 Request Info

    Conference and Event Management

    Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegating, and a lot of work. This two-day course will walk you through the process of event management, from the beginning stages of planning, to the final touches (like decorations, food, and music). While this course is specifically for corporate event planning, the elements here can also be applied to more personal event planning like anniversaries, special birthday gatherings, weddings, and more. Essentially, we’re creating an effective and well planned design that is ready for implementation and can be used over and over again.
  • 14 Request Info

    The Minute-Taker's Workshop

    Meetings are costly, to ensure that meetings are productive and worth the expense involved, three ingredients are necessary: an assurance of closure, a strong chair or leader, and accurate minutes. After this one-day workshop you will understand your role as a minute-taker and the best techniques for producing minutes that include all the essential information needed.
  • 15 Request Info

    Critical Elements of Customer Service

    While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
  • 16 Request Info

    Managing Customer Service

    The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This one-day workshop will provide participants with opportunities to explore their responsibilities within their role as a leader (supervisor or manager) in a customer service environment.
  • 17 Request Info

    Effective Customer Service Skills

    Service excellence & decision rules for common service scenarios to maintain consistency of service excellence. Emotional customers, managing tough situations, interpersonal skills, applicable counseling & problem resolution.
  • 18 Request Info

    Meeting Management: The Art of Making Meetings Work Training Training Material

    Investigate techniques for solving problems, brainstorming, and sharing information at your meetings. Members who are involved in a team need to know the art of making meetings work.
  • 19 Request Info

    Meeting Management: The Art of Making Meetings Work Training- eLearning

    Investigate techniques for solving problems, brainstorming, and sharing information at your meetings. Members who are involved in a team need to know the art of making meetings work.
  • 20 Request Info

    Skills for the Administrative Assistant- eLearning