Customer Service & Administrative Support

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  • 1 Request Info

    Essential Skills for Administrative Support Professionals

    +Administrative Professionals: Representing Your Boss +Administrative Professionals: Common Administrative Support Tasks +Administrative Professionals: Maximizing Your Relationship with Your Boss +Administrative Professionals: Interacting with Others +Administrative Professionals: Putting Your Best Foot Forward +Essential Skills for Administrative Support Professionals Simulation
  • 2 Request Info

    Customer Advocacy

    +Customer Advocacy: Communicating to Build Trusting Customer Relationships +Customer Advocacy: Enhancing the Customer Experience +Customer Advocacy: Supporting Customer Advocacy
  • 3 Request Info

    Customer Focus

    +Identifying and Managing Customer Expectations +Creating and Sustaining a Customer-focused Organization +Customer-focused Interaction +Listening to Your Customers +Creating a Customer-focused Organization +Developing Your Customer Focus
  • 4 Request Info

    Customer Service Fundamentals

    +Customer Service Fundamentals: Building Rapport in Customer Relationships +Customer Service in the Field +Customer Service over the Phone +Internal Customer Service +Customer Service Confrontation and Conflict +Shaping the Direction of Customer Service in Your Organization +Aligning Performance to Key Indicators +The Angry Caller: What's Your Plan?
  • 5 Request Info

    Inbound Call Center Management

    +Converting a Call Center to a Profit Center +Managing Your Call Center More Efficiently +Customer Service Training - The Interview and Beyond +Disaster Recovery - Keeping the Lines Open +Preventing Agent Absenteeism through Better Working Conditions +Workforce Management Software- Is it Worth it? +Prioritizing Rewards and Recognition in Call Centers
  • 6 Request Info

    Frontline Call Center Skills

    +The Importance of Call Tracking and Ticketing +Creating an Effective On-hold Message +Determining Proper Expectaion-management Techniques +Training Methods for CSRs in the Customer Contact Industry +Aligning Agent Behaviors with Caller Types
  • 7 Request Info

    Customer Service Representative, Process

    +Customer Service Processes and Procedures +Quality in a Support Center +Support Center Tools, Technologies and Metrics +Dealing with Irrational Customers and Escalating Complaints
  • 8 Request Info

    Customer Service Representative, Skills

    +Customer Interactions +Communication Skills +Conflict, Stress, and Time Management
  • 9 Request Info

    Customer Service Representative, Professionalism

    +The Customer Service Representative (CSR) +Support Center Services and Work Environment +Team and Customer Relationships
  • 10 Request Info

    Deliver Seamless Internal Customer Service

    Better meet external customer needs by improving internal coordination & communication…Collaborate more effectively between internal departments…Break down barriers & silos that exist between departments…Work better with different people and personalities…Identify how we all work & play for the same ‘home team’…Locate & remove the most common internal service impediments…Identify the benefits our customers will receive by improved internal customer service…Recognize who your internal customers are and how they help the business…Deliver service that earns the praise of customers…Reduce the stress level by working smarter, not harder…Decrease the number of complaints from external customers due to poor quality service…Develop the ability to transform conflict into cooperation…Anticipate and exceed customer service expectations more regularly…Develop improved listening and communication techniques
  • 11 Request Info

    Rapid Learning Customer Relations Skills Workshop

    Inform your employees on how to best handle clients with our Customer Relations Skills workshop! This program uses the DiSC assessment tool to identify unique strengths and weaknesses for each employee and how to best approach customer relations knowing your strengths and weaknesses. This workshop will train employees in the most effective tools or “people skills” used to enhance customer relationships. Employees will walk away with a better understanding of both themselves and how their unique workstyle handles client relations.
  • 12 Request Info

    Customer Obsession: Total Quality Customer Care

    The customer is the most important ingredient to success in business. Customers want to deal with a business that is responsive, caring, knowledgeable and flexible. Meet these criteria and business increases! Employees must see their jobs as a contribution to the organization's total impact on your customers. Customer Obsession Test To assess if your business really cares about and is obsessed with your customers, ask your staff to complete the following sentence: "As a result of my coming to work, the customer benefits by..." How does Customer Obsession differ from customer service? By: Thinking "customer" whenever you establish a policy. Serving the customer better than expected. Creating value -making the customer feel good about doing business with you. Making your business one big customer service department that cross sells and secures new business Treating your customers as if your were going to see them every day.
  • 13 Request Info

    Knock Your Socks Off Service

    Through a self-assessment, customer service employees and managers respond to 79 statements about customer service behavior and practices. The Employee Guide focuses on your employees' perceptions of their abilities — and those of the organization — to deliver KYSOS. The Manager Guide pinpoints developmental areas and helps customer service managers plan for improvement. Used together, there isn't a more powerful tool to diagnose your organization's readiness to deliver KYSOS. Can be customized based on organizations needs.
  • 14 Request Info

    Customer Service for Health Care Professionals

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. It is safe to say, most health care facilities you deal with fail to deliver superior customer service. No one was born knowing this is a learned trait. How can you expect to deliver the kind of customer service that wows your customers if you do not train to do so? This one day class examines who we are and what we do as a health care provider. We analyze our attitude and communications skills, and take a hard look at what our customers need. We learn customer service skills whether delivered in person, over the phone, or electronically. Finally, we learn how to handle complaints and difficult customers. One day class. Cost is $649.00.
  • 15 Request Info

    Moments of Magic®: How to Create An Amazing Customer Experience

    Customer service is not a department. It is a philosophy to be embraced by everyone within an organization. In this course, Shep Hyken will explain the concept of why satisfying customers is no longer good enough.
  • 16 Request Info

    Effective Customer Service Skills

    Service excellence & decision rules for common service scenarios to maintain consistency of service excellence. Emotional customers, managing tough situations, interpersonal skills, applicable counseling & problem resolution.
  • 17 Request Info

    Customer Service Training

    In-House Specialist How do you provide your customers exceptional customer service that exceed their expectations every time? This Customer Service Training course teaches you the skills needed to turn your customers into “raving fans" who buy from you again and again. This course teaches you the following skills: adopting the positive attitude of a customer service professional, how to actively listen to and anticipate your customers’ needs, the techniques for dealing with difficult customers, how to continuously improve your customer service skills and approaches and much more.
  • 18 Request Info

    Advanced Skills for Administrative and Executive Assistants

    In-House Specialist The Advanced Skills for Administrative and Executive Assistants training course teaches you how to develop the competency for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance. After completing this course, you will have learned the following: how to develop and enhance your social intelligence and flexibility to adapt to the superior’s working style, the capability to represent your manager if necessary, office and people management skills, business writing skills, scheduling skills, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.
  • 19 Request Info

    Book Keeping Fundamentals

    In-house Training Specialist Managing and growing a business include the proper recording of its financial transactions also known as “bookkeeping”. This Bookkeeping Fundamentals Training Course provides you with the solid foundation for developing your bookkeeping skills. After completing this training, you will have learned: the basic bookkeeping and payroll/accounting terminology, how to understand the balance sheet and other standard financial documents/reports to keep track of your business, how to create and manage budgets, the difference between cash vs accrual accounting methods, the importance of financial planning and much more.
  • 20 Request Info

    Customer Service & Loyalty ... (All levels)

    MVP Seminars LLC, is a leading nationwide provider of business training seminars, consulting professionals & exceptional coaches, with quality academic backgrounds. Largest family operated seminar company in USA. Please call 510-558-3495.