This course will help you improve your phone skills, make
you more confident, improve sales, and help gain new
customers while retaining your current clientele.
Participants will learn the skills to improve
productivity and performance.
This class will look at how we can serve customers better
and improve ourselves in the process. You will be
provided a strong skill set including in person and over
the phone techniques, dealing with difficult customers,
and generating return business.
Advanced listening skills using international award-
winning course from The PAR Group of Atlanta. Coached
role play brings immediate enhancement in listening,
reading points of view, starting conversations,
response skills, probing and connecting skills.
Learn to communicate effectively on paper, on-the-phone
and face-to-face...and get the power and influence you
need to succeed! This seminar demonstrates
communication techniques that will help you to
effectively plan, organize, staff, direct and control.
Good communication is one of the most valued skills in
the workplace, and effective listening is basic to
communicating productively inside the organization and
meeting the competitive challenges outside.
When wee think of listening, we often think of it as
the passive side of communication. This workshop
explores six ACTIVE techniques that increase our
ability to understand another person's message and to
listen beyond their words to their actual meaning.
Named Consummate Speaker of the Year, Lorna Riley CSP, is one of
the elite presenters in the country, winner of five productivity and
speaker awards, author of four books, three audio programs, 30 sales
programs, and 60 productivity programs.
Listening,the Master Communication Skill: Listening
is not always second nature. This course covers how
to be a good listener by evaluating your own
communication style, identifying othersï¿½, and tips
how to ï¿½tune in.ï¿½
Learn the basics of listening: How to tailor your listening skills to various
How to give & get good feedback; Identify communication noise & get rid of it;
How to ask the proper questions; What is important in what a speaker is saying.
Discover the basic principles & techniques needed to become an active listener &
better communicator. Learn to handle tough situations by understanding what has
been said. Gain confidence to solve difficult problems and react without
In this listening program you will learn to overcome
poor listening habits, develop active listening skills
such as questioning techniques and empathy, become
more effective at remembering names, and better focus
on the speaker's information.
Chatsworth Consulting Group focuses on Leadership Development, Team
Building, and Executive Coaching to reinvigorate your organization and create
lasting change. We help individuals and organizations articulate and realize
their goals for greater success.