Your supervisors and managers must be prepared to have difficult, even uncomfortable, conversations with employees. It goes with the territory. However, too many managers practice avoidance — usually because they lack the skills necessary to handle confrontation. As a result, problems fester and their credibility and effectiveness suffer. In Navigating Difficult Conversations with Employees, you will gain the confidence you need to become a more effective and respected leader by making difficult conversations with employees happen sooner, go more smoothly, and produce better results.
During this course, you will learn to:
• Employ the five keys to navigating difficult conversations
• Handle predictable resistance from employees
• Pave the way for 2-way dialogue to communicate more clearly while using your assertiveness skills to express facts and opinions honestly and directly thereby reducing misunderstandings