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Organizational - Customer Service & Administrative Support

Customer Service Training Courses & Workshops

 

Customer Service

 

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Title Provider Delivery Format Primary Office Language Get Info
Experience This: Designing The Customer Experience for A New-Attitude Generation Micah Solomon Onsite USA English
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Creating a Culture of Service Tamara K Fay Training LLC Activity Based Training,Coaching,Public & Onsite USA English
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Learn the tools, techniques and guidelines to provide quality service that supports the mission of the organization. Hands on, highly interactive and customized.
Leading Extraordinary Customer Service American Management Association Public & Onsite
Schedule
USA English
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This seminar show`s managers and supervisors how to manage world-class service delivery. We`ll show you approaches for leading service excellence and practical tools, tips & techniques that can have real impact on your organization`s bottom line.
Hosting Successful Customer Visits BBF Associates Onsite USA English
Account Support Boot Camp The Quest Team Public & Onsite
Schedule
USA English
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A high-impact workshop that provides customer service/support/installation personnel with tools for highly successful customer relationships. Participants receive special training for engaging different personalities and handling conflicts.
Customer Service Excellence Training: Providing Great Customer Service 4 Hour Training Onsite,Activity Based Training,Retreat USA English
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This powerful workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence.
The Real Estate Sector and Customer Service Micah Solomon Onsite USA English
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Communicating With Customers Monad Trainer's Aide, Inc. Web Based Training,DVD,Video USA English
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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Micah Solomon Onsite USA English
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Customer Service Excellence Training: In 4 Hours or Less 4 Hour Training Activity Based Training,Experiential,Onsite USA English
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This powerful 4 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence.
Customer Service: A Strategic Advantage New Horizons Activity Based Training,Onsite,Public & Onsite USA English
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Topics Include: • Understanding customer service coaching • Developing customer service coaching techniques • Coaching customer service personnel • Enhancing customer service coaching skills
Company Culture, Excellence, and Sustaining The Bottom Line Micah Solomon Onsite USA English
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Bank You Very Much:  Banking and Customer Service Micah Solomon Onsite USA English
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Delivering World Class Customer Service Proven Training Solutions Onsite,Activity Based Training,Experiential USA English
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We customize all on-site training to meet your exact needs. Suggested content: meet & manage customer expectations; handle difficult customers & situations; effectively deliver bad news; improve telephone techniques, improve communication skills.
COMPLAINTS: FIVE TACTICS FOR HANDLING COMPLAINTS EFFECTIVELY Monad Trainer's Aide, Inc. DVD USA English
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Enables customer service staffs to effectively and successfully manage customer complaints.
"A1-Customer Service Training Videos" Chart Your Course International DVD,Onsite,Web Based Training USA English
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Customer service training DVDs and online learning program focusing on 12 key customer service training programs.
Building Customer Relationships Total Training Network Video,Video Streaming,Web Based Training USA English
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All TTN courses are video based & available in multiple formats including 100K video streaming, Video CD & Network Video Streaming. Courses can be purchased & delivered online on our On-line LMS or are available in a S.C.O.R.M. format for nearly any L.M.S.
Beyond Customer Service.. Managing Confrontational Clients Workplace Results, LLC Onsite USA English
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Basics of customer service, recognize and respond to different behavior styles using the DiSC Personal Profile System, develop strategies to stay calm and in control with an angry customer, learn how to recognize and de-escalate hostile situations. One day.
Customer First Eagle Inspiration Training & Development Onsite USA English
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Customer First is a high impact course designed to significantly improve the customer experience.
The Food Industry, Customer Service, and Profit Micah Solomon Onsite USA English
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Contact, Care, COMMUNICATE-How Interpersonal Skills Are the Foundation of Genuine Customer Service UpSwing Performance Improvement Onsite USA English
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Contact, Care, COMMUNICATE-How Interpersonal Skills Are the Foundation of Genuine Customer Service: Emphasizes critical aspects of interpersonal interactions, and provides techniques for facilitating successful client interactions.
Improving Customer Service for Professional Offices Improving Communications Public & Onsite
Schedule,Multimedia,Onsite
USA English
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Increase client satisfaction and retention Topics include: company persona as shared responsibility, client perspectives, role of empathy, client-centered values, principles of effective communication, cross-selling, clients as your best advertisers
Better Customer Relations The Training Clinic Onsite USA English
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BETTER CUSTOMER RELATIONS identifies who are your customers, what are the standards of performance for your employees, what do your customers expect, practice skills to improve basic customer service and deal with difficult customers.
What Does the Customer Want? Laurel and Associates Onsite USA English
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Is anything all right? Staying one step ahead of today's demanding, empowered customer online and off Micah Solomon Onsite USA English
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Customer Service Skills Training Workshop Fathom Corporate Training Public & Onsite
Schedule,Activity Based Training
USA English
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This Customer Service Skills workshop gives participants new insight into specific customer behavioral styles. It teaches students to address both the personal and process needs of the internal and external client.
Customer Service Communications Booher Consultants Onsite USA English
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Business to Business Customer Service UpSwing Performance Improvement Onsite USA English
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Business to Business Customer Service: This course explores the dynamics and challenges of communication and customer service from a business to business perspective. When your clients are other businesses, new considerations come into play.
Love Your Customers with John O'Hurley Enterprise Media Video,DVD USA English
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John O’Hurley is knows for his appearances in the hit show Seinfeld and Dancing with the Stars. Now, in “Love Your Customers” he humorously shows you how to deliver great customer service!
Customer Service Training: Managing Customer Service Training Material Velsoft All Media,Web Based Training Canada English
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Learn the benefits of efficient prospecting, how to generate more sales leads, and learn sales prospecting, meet new clients, deliver messages, and develop sales relationships.
Emotional Intelligence Workshop Leadership Call, LLC Onsite USA English
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Emotional Intelligence Workshop inlcudes EQ-i Assessment and Development Plan. Skills: Self Expression, Self Perception, Interpersonal, Stress Management and Decision Making
Customer Service Excellence Berney Associates Onsite,Activity Based Training USA English
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Learn how to move from "good to great" & deliver top customer service. Exceed customer expectations while managing challenging customers. Hands-on, skill-based class with role plays & feedback with Dr. Liz Berney. GSA MOBIS CONTRACT
Information Services and Customer Service Micah Solomon Onsite USA English
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Customer Service Central: The Essentials Of Great Service Monad Trainer's Aide, Inc. Web Based Training,DVD,Video USA English
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Secrets of Building 21st Century Customer Loyalty: Building customers for life in the age of digital connection, self-service, and distraction Micah Solomon Onsite USA English
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Effective Customer Service Skills Select Strategy, Inc. Onsite USA English
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Service excellence & decision rules for common service scenarios to maintain consistency of service excellence. Emotional customers, managing tough situations, interpersonal skills, applicable counseling & problem resolution.
Vubiz Business Courses on OpenSesame OpenSesame Web Based Training USA English
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Vubiz is an award-winning, leading eLearning provider offering unbeatable pricing and quality content. Vubiz has an impressive and diverse library of online courses in timely topics from Management/business skills to Health & Safety to Compliance.
Defuse Difficult & Demanding Customers Proven Training Solutions Onsite,Activity Based Training,Experiential USA English
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We customize all on-site training to meet your exact needs. Suggested content: defuse difficult personalities; improve problem solving skills; manage customer expectations; improve communication skills; soothe your most angry and upset customers.
Deal with Irate Customers 4 Hour Training Onsite USA English
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An unavoidable part of customer relations is dealing with customers who are angry or upset. Participants learn how to keep a cool head so that they can reach a solution instead of an impasse.
Off-the-Chart Customer Service Results Coaching Guide Chart Learning Solutions Activity Based Training,Experiential,Web Based Training USA English
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Named "Consummate Speaker of the Year," Lorna Riley CSP, is one of the elite presenters in the country, winner of five productivity and speaker awards, author of four books, three audio programs, 30 sales programs, and 60 productivity programs.
Service Excellence Total Training Network Video,Video Streaming,Web Based Training USA English
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All TTN courses are video based & available in multiple formats including 100K video streaming, Video CD & Network Video Streaming. Courses can be purchased & delivered online on our On-line LMS or are available in a S.C.O.R.M. format for nearly any L.M.S.
Coping Skills For Customer Service Professionals Padgett Thompson (a division of Rockhurst University Continuing Education) Onsite USA English
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Customer Service Training Pd Training USA Public & Onsite
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USA English
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Training provided by public schedule and in-house training in CA, IL, MD, NY, WA, NC, SC, AL, FL, GA, TN, and MS
Summer Institute in San Diego: The Art & Practice of Mediation National Conflict Resolution Center Experiential,Business Simulation,Blended Learning USA English
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Through this Summer Institute, we are going to be offering 2 weeks of Mediation Training: our 4-day Introductory Mediation Skills Course, and a 4-day Advanced Mediation Skills Course.
Customer Focused Management INNESSKIRK GLOBAL Blended Learning,Onsite,Public & Onsite USA Arabic, English, French
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How to deliver consistent professional customer experiences, deal positively with customer challenges, complaints and difficult customers - viewing them as opportunities for improvement - while utilizing methods to identify key customer needs.
Customer Service Management: Delivering Satisfaction And Profit American Management Association Public & Onsite
Schedule
USA English
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In this interactive, high-energy course, under-the- gun managers like you will learn how to motivate your people to new performance heightsrun your operation more productively,efficiently and profitablyand show your company where the dollars are going.
Customers Forever The Training Bank Onsite,Blended Learning,Web Based Training Canada English
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This 1 or 2-day program is for all front-line and support employees. It presents a framework for enhancing customer focus and service.Improve customer loyalty and retention, recovery and enhance service delivery of to your customers.
Improving Customer Service Improving Communications Onsite,Multimedia,Public & Onsite USA English
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Increase customer satisfaction and retention; Identifying customers; Customer perspectives; Customer-centered perspectives; Principles of effective communication; Cross-selling; Educate customers; Customers as your best advertisers
Customer Service & Loyalty ... (All levels) MVP Seminars Onsite,Coaching,Blended Learning USA English
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MVP Seminars LLC, is a leading nationwide provider of business training seminars, consulting professionals & exceptional coaches, with quality academic backgrounds. Largest family operated seminar company in USA. Please call 510-558-3495.
Public Relations and Customer Service Laurel and Associates Onsite USA English
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Customer Satisfaction & Loyalty - Building A Customer Centered Cultured Errol Allen Consulting Onsite,Teleclass/Webinar USA English
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Is your organization customer centered? Develop strategies to create an organization where the customer is the focus for all departments while also promoting team building, cross functional awareness and improved employee morale.
Customer Service: Critical Elements of Customer Service Training Material Velsoft All Media,Blended Learning Canada English
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The material covered includes telephone skills, dealing with difficult customers, the importance of empathy, and how to deliver stellar customer service every time!
Manufacturing and B to B Customer Service– Internal and External Micah Solomon Onsite USA English
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Delivering Unbeatable Customer Service Over The Phone Padgett Thompson (a division of Rockhurst University Continuing Education) Public & Onsite
Schedule
USA English
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Learn effective strategies for delivering unbeatable customer service over the phone.
Quality and Customer Service Competitive Solutions, Inc. (CSI) Onsite USA English
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World Class Service! Meiss Education Institute Onsite,Retreat USA English
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World Class Service is a 15-hour skill building program designed to build customer service competencies that meet the service needs of external and internal customers. Can be customized.
Customer Complaint Situation (Business Simulation) Human Synergistics/Center for Applied Research Onsite USA English
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Using Customer Complaints to Improve Service Quality Advantage Continuing Education Seminars Teleclass/Webinar  
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DiSC-Being Responsive to Customer Differences TRAINING SOLUTIONS, Inc. Onsite USA English
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Participants learn to read the buying needs of different people and adjust the sales process accordingly. They gain insight into why certain customers are difficult for them and they practice better ways to respond in those situations.
Retail Realities and Customer Service Micah Solomon Onsite USA English
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Customer Service Training: Managing Customer Service Training Material Velsoft Web Based Training,Web Based Training Canada English
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Learn the benefits of efficient prospecting, how to generate more sales leads, and learn sales prospecting, meet new clients, deliver messages, and develop sales relationships.
RIGHT WORDS AT THE RIGHT TIME Monad Trainer's Aide, Inc. DVD USA English
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Deals with difficult, controversial, sticky, and sensitive situations that helps frontline personnel take customers from angry and annoyed to respected, satisfied, and positive in their customer service experience.
Mindleaders Business Courses on OpenSesame OpenSesame Web Based Training USA English
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MindLeaders provides innovative electronic content, software, and services to increase skills and empower human capital, including courses in address leadership, H.R. compliance, IT, Hospitality, safety and business skills.
"Customer Training Programs Build Better Organizations" Chart Your Course International Experiential USA English
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Provides customer service training, videos, online training, train-the-trainer programs for healthcare and corporate organizations.
Providing Quality Customer Service Laurel and Associates Onsite USA English
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This workshop is designed to sensitize participants to the “moments of truth” when clients come into contact with the organization and form their impressions of its quality and service.
Think Customer Service!© TD Consulting Group Onsite USA English
Think Customer Service!© customizes our popular SERVE model to your company to provide skills practice in communications, pro-active problem-solving, courtesy, and dealing with difficult situations.
Client Service Excellence for Law Firms Micah Solomon Onsite USA English
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Creating the Repeat Customer 4 Hour Training Onsite USA English
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This customer service training program focuses on ways to create the repeat customers using 6 sure-fire ways...find out click here.
The Conference on Customer Service SkillPath Seminars Public & Onsite USA English
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In this conference—for customer service reps and customer service managers and supervisors—you’ll learn hundreds of techniques and tips for effectively and successfully dealing with customers. Two tracks and 10 dynamic sessions.
Dealing With Difficult, Demanding, and Angry Customers Monad Trainer's Aide, Inc. Web Based Training,DVD,Video USA English
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Exceeding Customer Expectations HRXL Associates Onsite USA English
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Customer Service and People With Disabilities Micah Solomon Onsite USA English
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Client Service Excellence in the Financial Industry Micah Solomon Onsite USA English
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Marketing for Service-Driven Organizations American Management Association Public & Onsite
Schedule
USA English
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Learn how to exploit service-specific attributes, develop marketing plans that integrate critical success factors like people, processes, productivity and physical evidence, and explore quality, service design, customer loyalty and management issues
LEADERSHIP & THE CUSTOMER REVOLUTION Monad Trainer's Aide, Inc. DVD USA English
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Rich Tate and Gary Heil present their concept, “Liberating the Human Spirit.” Offering 4 key points for creating a productive culture, it causes employees to elevate their levels of customer service.
The Basics Of Knock-Your-Socks-Off Customer Service (R) Padgett Thompson (a division of Rockhurst University Continuing Education) Public & Onsite
Schedule
USA English
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Customer Essentials Trained By Pros Onsite,Public & Onsite,Activity Based Training Canada English
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Understanding the importance of customer service is essential in ensuring that you are providing your customers with a premium experience- every time. This is what will make the difference and ultimately grow the bottom line.
The Communications Industry, Customer Service, and Profit Micah Solomon Onsite USA English
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Top Motivators for Customer Service Professionals Advantage Continuing Education Seminars Teleclass/Webinar  
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America Rising: Customer Service in Turbulent Times Corporate Support Services, Inc. Onsite USA English
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Focuses on the critical importance of the service provider in responding appropriately to both internal and external customers who might be in heightened emotional states as a result of national crises, terrorist attacks or natural disasters.
Customer Service With Class Roberts & Roberts Associates Public & Onsite
Schedule
USA English
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Learn how to project confidence & professionalism and be diplomatic when dealing with people, including difficult people. Also learn how to quickly and professionally resolve conflicts with internal and external customers.
Handling Difficult Customer Telephone Calls Laurel and Associates Onsite USA English
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Customer Service: Critical Elements of Customer Service - eLearning Velsoft Web Based Training,Blended Learning Canada English
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Learning strategies to please your customers can drastically improve your customer relations. In this course, you are provided with methods for solving customer relations issues.
Client Service Excellence in the Professional Firm Micah Solomon Onsite USA English
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Customer Service on a Digital Island: Service like you`ll meet everyone again (because these days you will) Micah Solomon Onsite USA English
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Customer/Supplier Relations Competitive Solutions, Inc. (CSI) Onsite USA English
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Envisioning a Culture for Quality (Business Simulation) Human Synergistics/Center for Applied Research Onsite USA English
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Customer Service & Support Workshop Sales Training and Results, Inc. Onsite,Public & Onsite USA English
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Outstanding Customer Service is key to customer retention, growth and profitability. Learn foundation skills, handling difficult situations & service recovery techniques.
Glad I Could Help TRAINING SOLUTIONS, Inc. Onsite USA English
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This program illustrates to employees how to respond positively in difficult customer service situations.
Customer Service Training Impact Learning Systems International Blended Learning,Onsite,Experiential USA English
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Designed for non-technical customer service representatives, this course includes OTJ reinforcement that supports the learning, and increases retention. Approved by the TSIA and CompTIA.
Adventures in Attitudes Workplace Results, LLC Onsite USA English
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Take learners through a series of activities critical to personal and professional success. By increasing self-awareness, improving attitudes and relationships, participants learn how they perceive and respond to events around them is their choice.
Exceptional Customer Service Skills TonyWhiteTraining.com Activity Based Training,Coaching,Onsite Canada English
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Whether you deal with internal or external customers face-to face or over the phone this workshop will help you maintain high-levels of customer satisfaction while minimizing conflict.
Customers Forever The Training Bank Onsite Canada English
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This fully customizable, highly effective 1 or 2 day classroom program enables participants to understand what they can do to retain customers and build loyalty through the delivery of exceptional service.
Dealing With Difficult Customers Laurel and Associates Onsite USA English
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Customer Focus & Regulatory Control: Combustible/Compatible? Laurel and Associates Onsite USA English
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This workshop is designed to assist regulatory staff to become more sensitive to the importance of customer service in ensuring better quality, consistency, and compliance.
Customer Service Skills Training Systems Onsite USA English
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How to Design & Conduct Effective Customer Satisfaction Measurement Surveys Advantage Continuing Education Seminars Teleclass/Webinar  
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Delivering A+ Quality Customer Service Corporate Support Services, Inc. Multimedia,Onsite USA English
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May be taught on an introductory, generic level with basic service concepts and inter-personal skills. May be taught in relation to department specific issues and problem resolution strategies for critical customers.
Total Customer Service SkillPath Seminars Onsite USA English
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This program shows your team how to transform adequate or even good service into a truly customer-focused program that richly rewards and fulfills all who come in contact with your organization.
Customer Service Training | Impact Impact Learning Systems International Experiential,Blended Learning,Onsite USA English
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Endorsed by leading trade associations, our training is research-validated to yield significant improvement in customer satisfaction, time-to-resolution, call handle times, and sales results as well as increased employee motivation.
The Hidden Customer: Internal Customer Service Monad Trainer's Aide, Inc. Web Based Training,DVD,Video USA English
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Customer Relationship Management (CRM) Boot Camp Tonex Public & Onsite
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Johnny the Bagger: True Story of Service TRAINING SOLUTIONS, Inc. Web Based Training,DVD,Onsite USA English
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Discover the incomparable power of customer service delivered from the heart! Johnny the Bagger, A True Story of Customer Service explores how a young man with Down syndrome makes an unforgettable impression each day in the grocery store where he works.
Customer Service in the Automotive Industry Micah Solomon Onsite USA English
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eService Communication Booher Consultants Onsite  
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Customer Service Excellence Center For Individual & Organizational Effectiveness Onsite USA English
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Customer Service Training TrainSmart Onsite,Public & Onsite USA English
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If the service experience is less than acceptable, 91% of customers won’t come back. Gain a competitive advantage by creating a strong culture of customer service excellence. Learn how to identify customer expectations and then exceed them.
How To Deliver Knock-Your-Socks-Off Customer Service Padgett Thompson (a division of Rockhurst University Continuing Education) Public & Onsite
Schedule
USA English
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A Custom Approach to Customer Service Training Taylor Performance Solutions, Inc. Onsite,Teleclass/Webinar,Blended Learning USA English
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Develop customer satisfaction and loyalty,improve customer service satisfaction scores,increase customer retention,increase first point of contact resolution, reduce employee turnover due to stress
Essential Email Skills for Customer Service Professionals Advantage Continuing Education Seminars Teleclass/Webinar  
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QMR Business Courses on OpenSesame OpenSesame Web Based Training USA English
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Quality Media Resources, Inc., The Respectful Workplace Company, produces training videos and streamed learning programs that assist organizations in developing respectful and productive workplace relationships.
The Real Estate Sector and Customer Service Micah Solomon Onsite USA English
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Customer Service Excellence for IT and Technical Professionals American Management Association Public & Onsite
Schedule
USA English
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In this seminar you will gain the knowledge, skills and attitudes to meet and exceed client expectations, improve communication and solve problems creatively to deliver the best results.
Customer Service for In-Home Service Reps and Technicians Roberts & Roberts Associates Public & Onsite
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USA English
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Designed to enhance your service representatives' attitude & image, trust & communication with your customers. Also, tips about the little things they can do to create a lasting positive impression & keep customers for life.
Glad I Could Help: Real Service Situations TRAINING SOLUTIONS, Inc. Web Based Training,DVD,Onsite USA English
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There’s no tougher business situation than dealing with an angry customer, whether external or internal to your organization. Now, you can equip employees to handle those calls and confrontations without getting rattled.
Customer Service: Raising The Bar Effective Training Associates, Inc. Onsite USA English
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"Quality in a service or product is not what you put into it. It is what the client or customer gets out of it." - Peter Drucker. This interactive customer service course helps you to get in step with your different internal & external customers.
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Micah Solomon Onsite USA English
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Customer service Civility Partners, LLC Web Based Training,Video Streaming,DVD USA English
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Affordable and flexible training solutions. We have over 3,000 e-learning, streaming video, and DVD courses now available!
Customer Service Upselling: Best Practices to Capitalize on Every Call Advantage Continuing Education Seminars Teleclass/Webinar  
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Internal Consulting and Customer Service Eogogics, Inc. Onsite USA English
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Attain more productive partnerships by mastering interpersonal problem-solving, communication, and trust-building techniques. Following Peter Block’s Flawless Consulting process, practice a 5-step consulting model applicable to any work setting.
Telephone Courtesy Pays Off TRAINING SOLUTIONS, Inc. Onsite USA English
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This program reviews proven techniques for efficient and courteous telephone customer service. It also covers contemporary phone challenges presented by voice mail and by customers who speak a different language.
The Secrets to Being a Front-Desk Superstar SkillPath Seminars Onsite USA English
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In this seminar, you´ll get hundreds of practical tips, techniques and secrets, each designed to give you the cool confidence and professional skills you need to really shine. CEU Credits: 0.5 / CPE Credits: 6
Customer Service Excellence: How To Win And Keep Customers American Management Association Public & Onsite
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USA English
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This seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage.
A Rule Drafter's Guide to Small Business Laurel and Associates Onsite USA English
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Customer relations Paul Charles & Associates Onsite USA English
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Keys To Customer Retention Errol Allen Consulting Onsite,Teleclass/Webinar USA English
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Learn the art of developing a relationship with your customer, why customer feedback is important,the financial impact of customer retention and why the disgruntled customer is your best friend.
Top Notch Customer Service Practical Management Instruction - International Onsite,Activity Based Training,Coaching USA English
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  • Build customer loyalty with a strong life line
  • Enthusiasm creates a shift of energy
  • Identify customer personality and act accordingly- everyone is different
  • Listening skills allows them to be heard
  • Follow up with gratitude and a smile
Developing and Executing a Customer-centric Strategy American Management Association Public & Onsite
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USA English
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Winning companies are those who have a growing level of customer loyalty... a total organizational strategy built around customer needs. Learn how to structure a corporate plan that enhances the total customer experience.
Hospitality, Service, and Profit Micah Solomon Onsite USA English
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Creating Customer Loyalty BBF Associates Onsite USA English
ej4 Business Courses on OpenSesame OpenSesame Web Based Training USA English
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ej4 uses video to teach repeatable skills and knowledge that increase close ratios, improves compliance, and changes behavior, with excellent courses on communications, project management, sales skills and more.
Handling Difficult And Demanding Customers: A Communication Course Padgett Thompson (a division of Rockhurst University Continuing Education) Public & Onsite
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USA English
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Customer Service For Health Care Professionals Padgett Thompson (a division of Rockhurst University Continuing Education) Onsite USA English
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A one-day course that will give you new insights into why customer service excellence should be just as important to you as a health care provider as it is to any other business.
"INTERNAL BRANDING WORKSHOP" Fathom Corporate Training Activity Based Training,Onsite,Public & Onsite USA English
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All of us have had customer service experiences that didn’t quite live up to our expectations of a brands promises. Opportunities exist every day to deliver internal and external customer service that supports or deteriorates brand value at multiple touch points.
Measuring Customer Satisfaction Monad Trainer's Aide, Inc. Web Based Training,DVD,Video USA English
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Effective Customer Service Skills Civility Partners, LLC Onsite,Web Based Training,Teleclass/Webinar USA English
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Moments of Magic®: How to Create An Amazing Customer Experience Advantage Continuing Education Seminars Video Streaming,DVD,Teleclass/Webinar USA English
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Customer service is not a department. It is a philosophy to be embraced by everyone within an organization. In this course, Shep Hyken will explain the concept of why satisfying customers is no longer good enough.
Overcoming Language Barriers to Provide Great Customer Service Advantage Continuing Education Seminars Teleclass/Webinar  
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Interpersonal Style: Next Generation Dynamic Developments Education and Training Onsite USA English
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Life-changing 2-day workshop integrates 360 Interpersonal/Versatility analyses to develop self in interpersonal situations for more productive outcomes. Topics:Understanding Styles, Adapting Your Style, Use of Time, Decision Making, Styles in Stress.
Silent Signals (Body Language) Roberts & Roberts Associates Public & Onsite
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USA English
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Discover the silent signals that everyone consciously or unconsciously use. Learn to read internal & external customers through their actions as well as words. Develop skills to adjust your silent signals to project confidence & trust.
Online Customer Service Micah Solomon Onsite USA English
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Customer Service Skills Dr. Lynn K. Jones Onsite USA English
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Customer Service That Wows! National Seminars Group Public & Onsite
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USA English
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In one intensive day of training, you`ll learn how to draw out clients, discover what they really want and expect – and learn how to show them that you`ve delivered!
Customer Focused Communication The Training Bank Onsite Canada English
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Enhance your ability to communicate effectively with customers and staff, particularly in those difficult situations, to achieve the results you need.
Customer Satisfaction Measurement American Management Association Onsite USA English
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Link your customer measurement to customer loyalty. Here are the current strategies, methods and tools used by major organizations to measure customer satisfaction!
Restaurant Realities and Customer Service Micah Solomon Onsite USA English
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Coping, Surviving and Thriving: Handling Difficult Customers Laurel and Associates Onsite USA English
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This workshop is designed to help employees learn how to handle difficult customer interactions and remain calm and courteous during those stressful situations.
Patient Service in Healthcare: Customer Service When It Counts Micah Solomon Onsite USA English
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