Customer Service Training Programs
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| Title | Provider | Media | Primary Office | Language |
|---|---|---|---|---|
| 1 or 2 day workshop: Delighting Your Customers | Ann Rogers Associates | Activity Based Training,Experiential,Onsite | USA | English |
| Understanding your customers, cultivating delight, dealing with difficult customers, and creating a customer focused culture | ||||
| 1 or 2 Day Customized Seminars - Sales, Managing, Presenting | Taylor Performance Solutions, Inc. | Public & Onsite | USA | English |
| Industry/job customized training to enhance selling skills, customer service skills, managing and supervising skills and presentation skills. | ||||
| 1/2 Day CUSTOMER SERVICE for IN-HOME SERVICE REPS/TECHS WORKSHOP | Roberts & Roberts Associates | Public & Onsite Schedule |
USA | English |
| Designed to enhance your service representatives' attitude & image, trust & communication with your customers. Also, tips about the little things they can do to create a lasting positive impression & keep customers for life. | ||||
| 1-DAY CUSTOMER SERVICE WITH CLASS WORKSHOP | Roberts & Roberts Associates | Public & Onsite Schedule |
USA | English |
| Learn how to project confidence & professionalism and be diplomatic when dealing with people, including difficult people. Also learn how to quickly and professionally resolve conflicts with internal and external customers. | ||||
| A Guide to Delivering World Class Customer Service | Proven Training Solutions | Onsite,Activity Based Training | USA | English |
| A custom training program to help service providers exceed customer expectations. Learn how to handle difficult customers, improve telephone techniques, overcome objections and to satisfy your customers even when you can't give them exactly what they want. | ||||
| A Guide to Handling Difficult Customers | Proven Training Solutions | Onsite,Activity Based Training | USA | English |
| A custom on-site training program to help service providers handle their most difficult and demanding customers. Learn to effectively handle difficult personalities, soothe your most angry and upset customer and learn techniques that calm people down. | ||||
| A Rule Drafter's Guide to Small Business | Laurel and Associates | Onsite | USA | English |
| Advanced Customer Service | Renaissance Professional Training Programs | Activity Based Training,Print Based Courseware,CD-ROM | USA | English |
| Complete private-use training package - Trainer's guide with learning activities, 10 copies of the related book for your trainees, and workshop-ready course materials (multiple slideshows, trainer's notes, handouts, and job aid) *** Additional books available. | ||||
| Adventures in Attitudes | Workplace Results, LLC | Onsite | USA | English |
| Take learners through a series of activities critical to personal and professional success. By increasing self-awareness, improving attitudes and relationships, participants learn how they perceive and respond to events around them is their choice. | ||||
| All Forms of Telephone Based Customer Service | TalkTactics Limited | Onsite,All Media | New Zealand | English |
| Service Excellence, Debt Recovery, Sales, Business Writing, Train The Trainer, Healthy Working. We can also license the material to you for your trainers to deliver. | ||||
| A-One Service Culture | Merit Training Corporation | Onsite | ||
| Service pays off! A complete service quality curriculum designed around the unique aspects of any business and may include, team building, problem solving, communications, telephone skills and others. | ||||
| Art of Customer Service | LearnCom | CD-ROM | USA | English |
| Attitude is Everything | LearnCom | Video | USA | English |
| Equips your front-line with the right body language, intonations and mental approach to handle each call. Skills that can make the difference between good service and really great service! | ||||
| Better Customer Relations | The Training Clinic | Onsite | USA | English |
| BETTER CUSTOMER RELATIONS identifies who are your customers, what are the standards of performance for your employees, what do your customers expect, practice skills to improve basic customer service and deal with difficult customers. | ||||
| Beyond Customer Service.. Managing Confrontational Clients | Workplace Results, LLC | Onsite | USA | English |
| Basics of customer service, recognize and respond to different behavior styles using the DiSC? Personal Profile System, develop strategies to stay calm and in control with an angry customer, learn how to recognize and de-escalate hostile situations. One day. | ||||
| Building Customer Relationships | LearnCom | CD-ROM | USA | English |
| Building Customer Relationships | Total Training Network | Video,Video Streaming,Internet Based Training | USA | English |
| All TTN courses are video based & available in multiple formats including 100K video streaming, Video CD & Network Video Streaming. Courses can be purchased & delivered online on our On-line LMS or are available in a S.C.O.R.M. format for nearly any L.M.S. | ||||
| Business to Business Customer Service | UpSwing Performance Improvement | Onsite | USA | English |
| Business to Business Customer Service: This course explores the dynamics and challenges of communication and customer service from a business to business perspective. When your clients are other businesses, new considerations come into play. | ||||
| But I Don't Have Customers | LearnCom | Video | USA | English |
| CantrainOnline.com | CanTrain Development Corporation | Internet Based Training | Canada | English |
| CTOL combines top-notch courseware with state-of-the-art browser technology to deliver a secure & effective learning experience. Our business skills packages contain an extensive array of topics associated with creating a service culture & customer service skills. | ||||
| Capturing and Keeping Customers | Life Learning Institute | Onsite | USA | English |
| Build strategies for improving quality and customer service; Learn skills for dealing with difficult customers. Develop Action Plan for employees to take responsibility for making every (internal and external) customer experience a satisfied one. | ||||
| Client Or Customer Care Seminar | Human Resource & Organisational Development Consultancy (HRODC) | Public & Onsite | UK | English |
| Who has customer/client-relation and customer/client- relation responsibility?Value of front-line staff to organisational effectiveness;Features of a Client- Driven Organisation/Internal & External Factors Influencing Client Behaviour/Client Motivation | ||||
| Comprehensive Customer Service Training | LJL Seminars | Activity Based Training | USA | English |
| This three-day comprehensive customer service training program provides you with the detail level of understanding and training to provide complete customer service excellence. | ||||
| Coping Skills For Customer Service Professionals | Padgett Thompson (a division of Rockhurst University Continuing Education) | Onsite | USA | English |
| Coping, Surviving and Thriving: Handling Difficult Customers | Laurel and Associates | Onsite | USA | English |
| Creating Customer Loyalty | BBF Associates | Onsite | USA | English |
| Creating the Repeat Customer | 4 Hour Training | Onsite | USA | English |
| This customer service training program focuses on ways to create the repeat customers using 6 sure-fire ways...find out click here. | ||||
| Creating Ultimate Customer Service | InVision 4, Inc. | Onsite,Teleclass,Video Conferencing | USA | English |
| Creating Ultimate Customer Service: Explore the companies who offer the ultimate customer service. Create a Customer Service Policy that exceeds excellence for your customers, use it and then see the results. | ||||
| Customer Excellence Optimization (CEO) | R.C. Taylor and Associates | Onsite | USA | English |
| Retaining customers is a lot less effective than finding new ones! Help your sales force be more effective! Support your customers. | ||||
| Customer Focus & Regulatory Control: Combustible/Compatible? | Laurel and Associates | Onsite | USA | English |
| Customer is Always Dwight | LearnCom | Video | USA | English |
| Customer Recommendations | Bercume Associates | Internet Based Training | USA | English |
| In this online workshop, your representatives will learn the four-step recommendation process which is an essential part of customer interactions. | ||||
| Customer relations | Paul Charles & Associates | Onsite | USA | English |
| Customer Satisfaction Measurement | American Management Association | Onsite | USA | English |
| Link your customer measurement to customer loyalty. Here are the current strategies, methods and tools used by major organizations to measure customer satisfaction! | ||||
| Customer Service | International Technology Solutions (ITS) | Onsite | USA | English |
| Customer service | Employee Performance Strategies | Onsite | USA | English |
| Customer Service - Telephone Skills | The Ford Group | Onsite | USA | English |
| Participants will learn: - to project a positive customer-centered image of the company - to handle telephone inquiries effectively and efficiently - to handle sticky situations with tack and skill and much more | ||||
| Customer Service - The Ultimate Competitive Advantage | Chenoweth and Associates | Public & Onsite | USA | English |
| Customer service-the difference between success or failure. As more products/services become commodities, the way they are delivered is as important as what is delivered. Key to success: positive customer perceptions. This presentation shows you how. | ||||
| Customer Service & Support Workshop | Sales Training and Results, Inc. | Onsite,Public & Onsite | USA | English |
| Outstanding Customer Service is key to customer retention, growth and profitability. Learn foundation skills, handling difficult situations & service recovery techniques. | ||||
| Customer Service and Professionalism | Tedra L. Cobb and Associates | Onsite,Coaching | USA | English |
| Participants will learn effective listening, communication, dealing with difficult people, staying calm and poised, creating a professional image in person, on the phone, via email and in writing. | ||||
| Customer Service Communications | Booher Consultants | Onsite | USA | English |
| Customer Service Excellence | LearnCom | CD-ROM | USA | English |
| Customer Service Excellence | Quality Leadership Network | Onsite | USA | English |
| Customer Service Excellence | LearnCom | CD-ROM | USA | English |
| Customer Service Excellence | C.G. Wright & Associates | Onsite | USA | English |
| Customer Service Excellence | Center For Individual & Organizational Effectiveness | Onsite | USA | English |
| Customer Service Excellence for IT and Technical Professionals | American Management Association | Public & Onsite Schedule |
USA | English |
| In this seminar you will gain the knowledge, skills and attitudes to meet and exceed client expectations, improve communication and solve problems creatively to deliver the best results. | ||||
| Customer Service Excellence: How To Win And Keep Customers | American Management Association | Public & Onsite Schedule |
USA | English |
| This seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage. | ||||
| Customer Service For Health Care Professionals | Padgett Thompson (a division of Rockhurst University Continuing Education) | Onsite | USA | English |
| A one-day course that will give you new insights into why customer service excellence should be just as important to you as a health care provider as it is to any other business. | ||||
| Customer Service in Hectic Times | Next Step Concepts | Activity Based Training,Blended Learning,Onsite | USA | English |
| No matter what business you are in, good customer service can make the difference between a pleasant interaction and one that is out of control. This course will show you how to use customer service skills to make your job easier. | ||||
| Customer Service is Everyone's Mission | UpSwing Performance Improvement | Onsite | USA | English |
| Customer Service is Everyone?s Mission: One of our biggest and most challenging customers is often our co- worker. This course redefines customer service with an internal focus at how we serve our internal client groups. | ||||
| Customer Service Leadership | TrainersDirect | Onsite | USA | English |
| Customer Service Magic | Christine Donovan & Associates | -,Onsite | USA | English |
| Featuring secrets from the world?s most renowned service companies, former Disney University manager offers the secrets, skills and knowledge essential to providing "magical" customer service. | ||||
| Customer Service Management: Delivering Satisfaction And Profit | American Management Association | Public & Onsite Schedule |
USA | English |
| In this interactive, high-energy course, under-the- gun managers like you will learn how to motivate your people to new performance heights?run your operation more productively,efficiently and profitably?and show your company where the dollars are going. | ||||
| Customer Service Skills | Porter Henry & Company | Onsite | USA | English |
| Customer Service Skills | Training Systems | Onsite | USA | English |
| Customer Service Skills | Baker Communications Inc. | Onsite | USA | English |
| Objectives: Shorten sales cycles for first time callers Gain valuable insights into client concerns and handle complaints Learn to be proactive rather than reactive, to show empathy and to handle difficult objections Gain agreement from unhappy clients | ||||
| Customer Service Training | The Corporate Learning Institute | Public & Onsite | USA | English |
| We offer 14 Customer Service courses, each one can be customized to fit your business needs. | ||||
| Customer Service Training | LJL Seminars | Activity Based Training | USA | English |
| This is our one-day customer service training program which focuses on customer service and the use of Email. During this workshop we will cover how to deal with customers using email. | ||||
| Customer Service Training | Cypress Media Group | Onsite | USA | English |
| Participants will evaluate their current customer service skills to create individual strategies for improvement. We will focus on reviewing positive skills, creating an action plan for improvement, and developing measurable service standards. | ||||
| Customer Service Training - Telephone Techniques | LJL Seminars | Activity Based Training | USA | English |
| This is our one-day customer service training program which focuses on customer service telephone techniques. During this workshop we will cover how to deal with customers over the phone as well as face-to- face | ||||
| Customer Solutions Through Strategic Thinking | C.G. Wright & Associates | Onsite | USA | English |
| Customer Talks Back | LearnCom | Video | USA | English |
| Customer/Supplier Relations | Competitive Solutions, Inc. (CSI) | Onsite | USA | English |
| Customers for Life | Leadership Strategies | Onsite | USA | English |
| Customers Forever | CanTrain Development Corporation | Onsite | Canada | English |
| This fully customizable, highly effective 1 or 2 day classroom program enables participants to understand what they can do to retain customers and build loyalty through the delivery of exceptional service. | ||||
| Customers With A Difference | LearnCom | Video | USA | English |
| This vedeo solves one of the biggest problems that organizations have: Talking with people who use English as a second language. What do you do, and how to you do it? Watch and learn. | ||||
| Deal with Irate Customers | 4 Hour Training | Onsite | USA | English |
| An unavoidable part of customer relations is dealing with customers who are angry or upset. Participants learn how to keep a cool head so that they can reach a solution instead of an impasse. | ||||
| Dealing with Difficult Customer Situations | Bercume Associates | Internet Based Training | USA | English |
| This interactive online skill builder will provide you with techniques for dealing with difficult customer situations. | ||||
| Dealing With Difficult Customers | Laurel and Associates | Onsite | USA | English |
| Delighting Customers | CRG Associates | Onsite | USA | English |
| Intensive, facilitator-led,service-skills training program. Designed to give employees the skills and tools to build customer loyalty with even the most challenging customers. Creates teamwork, increased sales and a customer-focused culture. | ||||
| Deliver Knock Your Socks Off Customer Service | Performance Partners | Activity Based Training | USA | English |
| In this highly interaction workshop learn to: identify all your customers, avoid the 10 deadly sins of customer service, develop a service personality, keep customers coming back for more, and cope with the chronic complainers. Customize for your needs. | ||||
| Delivering Quality Customer Service | Skill Masters Training | Onsite | ||
| Professional customer service has been identified as a key success factor for organizations of all sizes. This workshop covers topics such as customer expectations, successful service techniques, and handling complaints/angry customers. | ||||
| Delivering Unbeatable Customer Service Over The Phone | Padgett Thompson (a division of Rockhurst University Continuing Education) | Public & Onsite Schedule |
USA | English |
| Learn effective strategies for delivering unbeatable customer service over the phone. | ||||
| Demanding Customers | LearnCom | Video | USA | English |
| Determining Caller Needs | LearnCom | Video | USA | English |
| Developing and Executing a Customer-centric Strategy | American Management Association | Public & Onsite Schedule |
USA | English |
| Winning companies are those who have a growing level of customer loyalty... a total organizational strategy built around customer needs. Learn how to structure a corporate plan that enhances the total customer experience. | ||||
| Developing customer loyalty | Employee Performance Strategies | Onsite | USA | English |
| Difficult Guest | LearnCom | Video | USA | English |
| End of the Line | LearnCom | Video | USA | English |
| Envisioning a Culture for Quality (Business Simulation) | Human Synergistics/Center for Applied Research | Onsite | USA | English |
| eService Communication | Booher Consultants | Onsite | ||
| Exceeding Customer Expectations | HRXL Associates | Onsite | USA | English |
| Excellent Customer Care | Fink, Inc. | Onsite,Public & Onsite,Coaching | USA | English |
| This course demonstrates the do's and don'ts while stressing communication and telephone skills. It is interactive and offers numerous practice sessions. A module on Excellent Internal Customer Care is available. | ||||
| Excellent Customer Service | LearnCom | Video | USA | English |
| Part 1 of a 2-part series featuring a 1950's style private investigaor who sets about uncovering the secrets of customer service. Part 1 focuses on the importance of attitude and the customer's perception. | ||||
| Exceptional Customer Service | Baker Communications Inc. | Onsite | USA | English |
| Expert Customer Service Management | Renaissance Professional Training Programs | Activity Based Training,Print Based Courseware,CD-ROM | USA | English |
| Complete private-use training package - Trainer's guide with learning activities, 10 copies of the related book for your trainees, and workshop-ready course materials (multiple slideshows, trainer's notes, handouts, and job aid) *** Additional books available. | ||||
| Front-Line Customer Service | The Ford Group | Onsite | USA | English |
| Learn the basic elements in providing oustanding customer service. Focus on defining their internal and external customers, enhance the quality of service at all levels. Learn how to view situations from the customer's perspective. | ||||
| Give 'em the Pickle | LearnCom | Video | USA | English |
| Bob Farrell returns with his incomparable style, wit and customer service wisdom in this fun, motivating video look at the most important thing we can do in business, take care of the customer with that little extra something - the "pickle". | ||||
| Gregory P. Smith | Chart Your Course International | Experiential | USA | English |
| Provides customer service training, videos, train-the-trainer programs for profit and non-profit organizations worldwide. | ||||
| Handling Customer Complaints | LJL Seminars | Activity Based Training | USA | English |
| This two-day comprehensive customer service training program focuses on handling customer complaints. During this workshop we will cover everything from understanding what customer service really is to learning how to handle complaints effectively. | ||||
| Handling Difficult And Demanding Customers: A Communication Course | Padgett Thompson (a division of Rockhurst University Continuing Education) | Public & Onsite Schedule |
USA | English |
| Handling Difficult Customer Telephone Calls | Laurel and Associates | Onsite | USA | English |
| Hosting Successful Customer Visits | BBF Associates | Onsite | USA | English |
| How To Deliver Knock-Your-Socks-Off Customer Service | Padgett Thompson (a division of Rockhurst University Continuing Education) | Public & Onsite Schedule |
USA | English |
| Improving Customer Telephone Contact Skills | Lawson Consulting Group | Onsite | USA | English |
| Internal and External Customer Service | ELM Associates | Onsite,Coaching,All Media | USA | English |
| ELM Associates designs customer service workshops that require participants to review their customer service values and identify areas of strength and challenge. Participants will be able to make a greater contribution to client satisfaction. | ||||
| Internal Customer Service | LearnCom | CD-ROM | USA | English |
| Internal Customer Service Improvement | Quality Leadership Network | Onsite | USA | English |
| Interviewing Customers | Baker Communications Inc. | Onsite | USA | English |
| IT Customer Service Training | Baker Communications Inc. | Onsite | USA | English |
| It's Your Call | LearnCom | Video | USA | English |
| Teaches your call center people the essentials in achieving ever-increasing sales targets without jeopardizing good customer care. A perfect training tool for effective cross-selling. | ||||
| Managing Customer Service | Renaissance Professional Training Programs | Activity Based Training,Print Based Courseware,CD-ROM | USA | English |
| Complete private-use training package - Trainer's guide with learning activities, 10 copies of the related book for your trainees, and workshop-ready course materials (multiple slideshows, trainer's notes, handouts, and job aid) *** Additional books available. | ||||
| Managing Customer Service Teams | Renaissance Professional Training Programs | Activity Based Training,Print Based Courseware,CD-ROM | USA | English |
| Complete private-use training package - Trainer's guide with learning activities, 10 copies of the related book for your trainees, and workshop-ready course materials (multiple slideshows, trainer's notes, handouts, and job aid) *** Additional books available. | ||||
| Managing for Service Excellence | Skill Masters Training | Onsite | ||
| Quality service requires that supervisors and managers establish and model standards of performance. This course provides direction in establishing standards and in empowering employees to best serve the customer. | ||||
| Managing Service Quality | Renaissance Professional Training Programs | Activity Based Training,Print Based Courseware,CD-ROM | USA | English |
| Complete private-use training package - Trainer's guide with learning activities, 10 copies of the related book for your trainees, and workshop-ready course materials (multiple slideshows, trainer's notes, handouts, and job aid) *** Additional books available. | ||||
| Marketing for Service-Driven Organizations | American Management Association | Public & Onsite Schedule |
USA | English |
| Learn how to exploit service-specific attributes, develop marketing plans that integrate critical success factors like people, processes, productivity and physical evidence, and explore quality, service design, customer loyalty and management issues | ||||
| Maximizing Customer Contact Skills | TrainersDirect | Onsite | USA | English |
| This practical, skill-building workshop, specifically developed for today's front-line service and support specialists and their supervisors will benefit your organization. (3 days) | ||||
| Maximizing Customer Satisfaction | Lawson Consulting Group | Onsite | USA | English |
| My Customers Left Me for Someone Else | LearnCom | Video | USA | English |
| Off-the-Chart Customer Service Results Coaching Guide | OTC Learning Solutions | Activity Based Training,Experiential,Internet Based Training | USA | English |
| Named "Consummate Speaker of the Year," Lorna Riley CSP, is one of the elite presenters in the country, winner of five productivity and speaker awards, author of four books, three audio programs, 30 sales programs, and 60 productivity programs. | ||||
| Passion for Customers | LearnCom | Video | USA | English |
| Professional Service Works!® | Switzer Resource Group | Onsite | USA | English |
| Professional Service Works!® | Switzer Resource Group | Video | USA | English |
| Professional Service Works? | Double Eagle Communications | Onsite | USA | English |
| Professional Service Works? | TRAINING SOLUTIONS, Inc. | Print Based Courseware | USA | English |
| Helps employees develop first-class competencies in meeting the service needs of external and internal customers. | ||||
| Professional Telephone Standards | Switzer Resource Group | - | ||
| Professional Telephone Standards is a course to help call center reps improve their skills. We work with the client to do call monitoring & provide feedback. Call us at 888-439-6070 for more information. | ||||
| Providing Great Customer Service | 4 Hour Training | Onsite,Activity Based Training,Unknown | USA | English |
| This powerful 4-6 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence. > Get Return Customers | ||||
| Providing Quality Customer Service | Laurel and Associates | Onsite | USA | English |
| Public Relations and Customer Service | Laurel and Associates | Onsite | USA | English |
| Quality and Customer Service | Competitive Solutions, Inc. (CSI) | Onsite | USA | English |
| Remember Me? | LearnCom | Video | USA | English |
| Remember Me? - 3rd Edition | LearnCom | Video | USA | English |
| The best customer service training video on the market. Updated for 2000, this 3rd eidtion continues to instill a timely and timeless message: treat the customer as an individual and you will be rewarded with loyal patronage for years. | ||||
| Resolving Customer Complaints | JEDlet.com | Internet Based Training | Canada | English |
| It is imperative to minimize the damage dissatisfied customers can cause to your bottom line and reputation of your business. Identify different types of customer complaints and learn to ensure optimal customer satisfaction. | ||||
| Resolving customer conflicts | Employee Performance Strategies | Onsite | USA | English |
| Service Excellence | Total Training Network | Video,Video Streaming,Internet Based Training | USA | English |
| All TTN courses are video based & available in multiple formats including 100K video streaming, Video CD & Network Video Streaming. Courses can be purchased & delivered online on our On-line LMS or are available in a S.C.O.R.M. format for nearly any L.M.S. | ||||
| Service Support and Loyalty | Solutions Provided | Onsite | USA | English |
| ServiceAbility | Porter Henry & Company | Onsite | USA | English |
| Serving the Internal Customer | Lawson Consulting Group | Onsite | USA | English |
| Silent Signals (Body Language) | Roberts & Roberts Associates | Public & Onsite Schedule |
USA | English |
| Discover the silent signals that everyone consciously or unconsciously use. Learn to read internal & external customers through their actions as well as words. Develop skills to adjust your silent signals to project confidence & trust. | ||||
| So HELP Me Employee Edition | LearnCom | Video,DVD | USA | English |
| Realistic customer service problems and solutions that satisfy everyone: customer,organization,employee. Solutions include:helping customers outside your department, actively listening, and treating every customer as your own. 18 min. $695 | ||||
| So HELP Me Supervisor Edition | LearnCom | Video,DVD | USA | English |
| Realistic vignettes show the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers. 16 min. $695 . | ||||
| Stopwatch Customer Service | AlexanderHancock Associates | Onsite,Coaching | USA | English |
| Stopwatch Customer Service(tm)helps your CSRs and all employees who interact with customers get the training they need to keep customers and win loyalty. An outline of the course is available for the asking and it can be customized for your business. | ||||
| Taking C.A.R.E. of Business | LearnCom | Video | USA | English |
| Every day, with every customer, Customer service pros choose to do all they can to make their customer's experience as positive as it can be. In other words they CARE. They know how to CARE: Connected, Attitude, Responsible, Enthusiastic. | ||||
| Teambuilding / Customer Service and Sales Training | Millennium Training Institute | Instructor Led Web Based,Activity Based Training,Public & Onsite | USA | English |
| Multiple programs, 1/2 day or full depending on your needs. Individuals and groups. Program examples: Community Development, Creativity, Innovation, Collaboration, Work Environments, Customer Service & Retention. Call 1.888.388.9981 for free evaluation. | ||||
| Telephone Customer Service Skills | Baker Communications Inc. | Onsite | USA | English |
| The Basics Of Knock-Your-Socks-Off Customer Service (R) | Padgett Thompson (a division of Rockhurst University Continuing Education) | Public & Onsite Schedule |
USA | English |
| The Customer Complaint Situation (Business Simulation) | Human Synergistics/Center for Applied Research | Onsite | USA | English |
| The Customer Experience | The Impact Institute | Activity Based Training,Onsite,Experiential | USA | English |
| The customer makes a decision to buy based on their experience. Practice creating experiences that bond customers to you, in person or on the phone. Courses tailored to the specific industry. | ||||
| The Customer Isn't Always Right ? But He Is Still the Customer | Learning LAB Associates | Onsite | ||
| Learn techniques to provide exceptional customer service the first time, every time. Learn how to C.A.R.E. for your customers (Connect, Attend, Respond, and Empathize). Learn how to convey a quality image. | ||||
| The Customer Talks Back | LearnCom | Video | USA | English |
| Insightful interviews with retail customers provide positive and negative feedback that will benefit all organizations. Filmed entirely "on the street" and in shopping centers. | ||||
| The Customer? | Sales Training Consultants | Onsite,Activity Based Training | USA | English |
| Establish and adopt a customer satisfaction philosophy that provides the excellent service customers demand and expect. Exercises on attitudes, values, motives, and the communication process keeps the information top of mind as part of all daily actions. | ||||
| The Guest/The Difficult Guest | LearnCom | Video | USA | English |
| The Key to Client Relationships | Solutions Provided | Onsite | USA | English |
| Think Customer Service!? | TD Consulting Group | Onsite | USA | English |
| Think Customer Service!? customizes our popular SERVE model to your company to provide skills practice in communications, pro-active problem-solving, courtesy, and dealing with difficult situations. | ||||
| Top Flight Telephone & Customer Service | Decker Associates | Onsite | USA | English |
| What Does the Customer Want? | Laurel and Associates | Onsite | USA | English |
| What is Customer Service | LJL Seminars | Activity Based Training | USA | English |
| This is our basic one-day customer service training program which focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally. | ||||
| Winning Through Customer Service | Bercume Associates | Onsite,Internet Based Training | USA | English |
| This interactive workshop trains your sales and service staff to present a professional image and to communicate effectively in everyday customer service transactions, as well as in difficult situations. | ||||
| Winning Through Customer Service | Altrex Performance Systems | Onsite,Print Based Courseware,CBT | USA | English |
| Train sales & service people to present a professional image and communicate effectively in everyday service transactions, as well as in difficult situations. At the heart of this program is a step-by-step process for conducting the service transaction | ||||
| WOW Customer Service | TCF Business Development | Onsite | USA | English |
| This interactive activity-based workshop is focused on how organizations can create lifetime customers. Customers that think "WOW" when asked to describe the service providers delivery of service. | ||||
| Ziglar Training Systems - Customer Service | Character of Excellence, LLC | Onsite | USA | English |
| This comprehensive two-day course consists at least six modules that cover how to provide superior customer service and make sure your customers notice. | ||||