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Organizational - Support Services
Customer Service Training Programs
For more information about customer service, support and care seminars and training courses please click on the course titles or the vendor names below.
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| Title | Provider | Delivery Format | Primary Office | Language | Get Info |
|---|---|---|---|---|---|
| Building Customer Relationships | Total Training Network | Video,Video Streaming,Internet Based Training | USA | English | Get Info |
| All TTN courses are video based & available in multiple formats including 100K video streaming, Video CD & Network Video Streaming. Courses can be purchased & delivered online on our On-line LMS or are available in a S.C.O.R.M. format for nearly any L.M.S. | |||||
| Professional Telephone Standards | Switzer Resource Group | - | Get Info | ||
| Professional Telephone Standards is a course to help call center reps improve their skills. We work with the client to do call monitoring & provide feedback. Call us at 888-439-6070 for more information. | |||||
| Improving Customer Service for Professional Offices | Improving Communications | Public & Onsite Schedule,Multimedia,Onsite | USA | English | Get Info |
| Increase client satisfaction and retention Topics include: company persona as shared responsibility, client perspectives, role of empathy, client-centered values, principles of effective communication, cross-selling, clients as your best advertisers | |||||
| Customer Service | Think English | Blended Learning,Experiential,Self-Paced Learning | USA | English, Spanish | Get Info |
| Identify task, people and hidden dimension of customer service to create life long relationships. | |||||
| Motivated Trainers, Motivated Coaches, and Motivated Public Speakers | Hardin & Associates Business Trainers, LLC | Public & Onsite,Onsite,Coaching | USA | English | Get Info |
| Professional Motivated Trainers, Motivated Coaches, and Motivated Public Speakers. | |||||
| Developing customer loyalty | Employee Performance Strategies | Onsite | USA | English | Get Info |
| "CUSTOMER SERVICE SKILLS WORKSHOP" | Fathom Corporate Training | Public & Onsite Schedule,Activity Based Training | USA | English | Get Info |
| This Customer Service Skills workshop gives participants new insight into specific customer behavioral styles. It teaches students to address both the personal and process needs of the internal and external client. | |||||
| Delighting Customers | CRG Associates | Onsite | USA | English | Get Info |
| Intensive, facilitator-led,service-skills training program. Designed to give employees the skills and tools to build customer loyalty with even the most challenging customers. Creates teamwork, increased sales and a customer-focused culture. | |||||
| The Secrets to Being a Front-Desk Superstar | SkillPath Seminars | Onsite | USA | English | Get Info |
| In this seminar, you´ll get hundreds of practical tips, techniques and secrets, each designed to give you the cool confidence and professional skills you need to really shine. CEU Credits: 0.5 / CPE Credits: 6 | |||||
| Achieving Excellence in Customer Service | Learning Tree® International | Public & Onsite Schedule,Instructor Led Web Based | USA | English | Get Info |
| This course offers the tools and techniques to ensure you build and maintain mutually beneficial relationships with your customers. | |||||
| What Does the Customer Want? | Laurel and Associates | Onsite | USA | English | Get Info |
| Deal with Irate Customers | 4 Hour Training | Onsite | USA | English | Get Info |
| An unavoidable part of customer relations is dealing with customers who are angry or upset. Participants learn how to keep a cool head so that they can reach a solution instead of an impasse. | |||||
| "INTERNAL BRANDING WORKSHOP" | Fathom Corporate Training | Activity Based Training,Onsite,Public & Onsite | USA | English | Get Info |
| All of us have had customer service experiences that didn’t quite live up to our expectations of a brands promises. Opportunities exist every day to deliver internal and external customer service that supports or deteriorates brand value at multiple touch points. | |||||
| Customer Service Skills | Training Incorporated, LLC | Activity Based Training,Onsite,Public & Onsite | USA | English | Get Info |
| Often times, customer service is what separates one company from another. Since there are many faces of customer service, participants will focus on specific topics which they can immediately take back to the workplace. | |||||
| Customer Service Excellence Training: In 4 Hours or Less | 4 Hour Training | Activity Based Training,Experiential,Onsite | USA | English | Get Info |
| This powerful 4 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence. | |||||
| Exceptional Customer Service Skills | TonyWhiteTraining.com | Activity Based Training,Coaching,Onsite | Canada | English | Get Info |
| Whether you deal with internal or external customers face-to face or over the phone this workshop will help you maintain high-levels of customer satisfaction while minimizing conflict. | |||||
| eService Communication | Booher Consultants | Onsite | Get Info | ||
| 1 or 2 day workshop: Delighting Your Customers | Ann Rogers Associates | Activity Based Training,Experiential,Onsite | USA | English | Get Info |
| Understanding your customers, cultivating delight, dealing with difficult customers, and creating a customer focused culture | |||||
| Customer Service Skills | Porter Henry & Company | Onsite | USA | English | Get Info |
| How To Be An Exceptional Service Provider | The Savar Institute | Onsite | USA | English | Get Info |
| This workshop covers workplace positivity and how to use this newly created level of employee engagement to provide exceptional customer experiences that earn loyalty and expand business opportunity. Eye-opening and entertaining! | |||||
| Love Your Customers with John O'Hurley | Enterprise Media | Video,DVD | USA | English | Get Info |
| John O’Hurley is knows for his appearances in the hit show Seinfeld and Dancing with the Stars. Now, in “Love Your Customers” he humorously shows you how to deliver great customer service! | |||||
| Customer Service Best Practices | Jeremiah Associates | Onsite,Public & Onsite,Web Cam/Video | USA | English | Get Info |
| Most customer service areas are taking on more responsibility & functions. Program topics include dealing with difficult people, customer expectations, on the job stress, importance of a positive image, listening skills, preventing burn out. | |||||
| Coaching Customer Service | Gardner Hathaway, LLC | Onsite,Experiential,Retreat | USA | English | Get Info |
| Businesses compete on service. Excellent service has real value, but essential skills are needed. Safe, high-energy, and fun, this program builds the vision, experience, and skills required. | |||||
| Resolving customer conflicts | Employee Performance Strategies | Onsite | USA | English | Get Info |
| Customer Service Training | Impact | Impact Learning Systems International | Experiential,Blended Learning,Onsite | USA | English | Get Info |
| Endorsed by leading trade associations, our training is research-validated to yield significant improvement in customer satisfaction, time-to-resolution, call handle times, and sales results as well as increased employee motivation. | |||||
| Deal With It! Customer Service Training Game | Richardson Co. Training Media | Experiential | USA | English | Get Info |
| Looking for a fresh approach to teaching customer service? The "Deal With It" card game helps you teach customer service in a fun role-playing game format with over 120 different business scenarios. | |||||
| World Class Service! | Meiss Education Institute | Onsite,Retreat | USA | English | Get Info |
| World Class Service is a 15-hour skill building program designed to build customer service competencies that meet the service needs of external and internal customers. Can be customized. | |||||
| Enhancing Customer Service | The LEAD Institute | Onsite | USA | English | Get Info |
| A Guide to Handling Difficult Customers | Proven Training Solutions | Onsite,Activity Based Training | USA | English | Get Info |
| A custom on-site training program to help service providers handle their most difficult and demanding customers. Learn to effectively handle difficult personalities, soothe your most angry and upset customer and learn techniques that calm people down. | |||||
| A-One Service Culture | Merit Training Corporation | Onsite | Get Info | ||
| Service pays off! A complete service quality curriculum designed around the unique aspects of any business and may include, team building, problem solving, communications, telephone skills and others. | |||||
| Delivering A+ Quality Customer Service | Corporate Support Services, Inc. | Multimedia,Onsite | USA | English | Get Info |
| May be taught on an introductory, generic level with basic service concepts and inter-personal skills. May be taught in relation to department specific issues and problem resolution strategies for critical customers. | |||||
| Customer Focused Communication | The Training Bank | Onsite | Canada | English | Get Info |
| Enhance your ability to communicate effectively with customers and staff, particularly in those difficult situations, to achieve the results you need. | |||||
| Customer Satisfaction Measurement | American Management Association | Onsite | USA | English | Get Info |
| Link your customer measurement to customer loyalty. Here are the current strategies, methods and tools used by major organizations to measure customer satisfaction! | |||||
| Glad I Could Help: Real Service Situations | TRAINING SOLUTIONS, Inc. | Internet Based Training,DVD,Onsite | USA | English | Get Info |
| There’s no tougher business situation than dealing with an angry customer, whether external or internal to your organization. Now, you can equip employees to handle those calls and confrontations without getting rattled. | |||||
| Coping, Surviving and Thriving: Handling Difficult Customers | Laurel and Associates | Onsite | USA | English | Get Info |
| Professional Service Works!® | Switzer Resource Group | Video | USA | English | Get Info |
| Becoming Customer Focused | Achievement Unlimited | Onsite | USA | English | Get Info |
| Learn how to Hire the right people, Listen to the customer, Handle tough customers with sensitivity and skill, Put your best foot forward with the right body language, resolve disputes, telephone etiquette, Conduct customer surveys, Motivate your employees | |||||
| Customer Service Training | A+TrainSmart | Onsite | USA | English | Get Info |
| Customer Service Skills Training teaching you techniques that are easy, fun, practical and valuable. You will notice immediate changes in your employees which will lead to greater customer appreciation. Lets us train you customer service skills. | |||||
| Handling Difficult And Demanding Customers: A Communication Course | Padgett Thompson (a division of Rockhurst University Continuing Education) | Public & Onsite Schedule | USA | English | Get Info |
| Stress/Image seminars-coaching | Progressive Management Consultants | Onsite,Public & Onsite,Coaching | USA | English | Get Info |
| Our Stress/Image Seminar provides the individual an outstanding opportunity for growth as well as being refreshed, refueled, and refocused, not just today, but all the tomorrows that lie ahead. Become achievement orientated and value driven. | |||||
| Hosting Successful Customer Visits | BBF Associates | Onsite | USA | English | |
| Better Customer Relations | The Training Clinic | Onsite | USA | English | Get Info |
| BETTER CUSTOMER RELATIONS identifies who are your customers, what are the standards of performance for your employees, what do your customers expect, practice skills to improve basic customer service and deal with difficult customers. | |||||
| Off-the-Chart Customer Service Results Coaching Guide | Chart Learning Solutions | Activity Based Training,Experiential,Internet Based Training | USA | English | Get Info |
| Named "Consummate Speaker of the Year," Lorna Riley CSP, is one of the elite presenters in the country, winner of five productivity and speaker awards, author of four books, three audio programs, 30 sales programs, and 60 productivity programs. | |||||
| Gregory P. Smith | Chart Your Course International | Experiential | USA | English | |
| Provides customer service training, videos, train-the-trainer programs for profit and non-profit organizations worldwide. | |||||
| How to Handle Customer Complaints | Bob Vieno & Associates, Inc. | Public & Onsite | USA | English | Get Info |
| Learn how to avoid negative confrontations, relax your customers, use a follow-up system to ensure immediate, positive action, maintain a computer data base of customer complaints and action taken. | |||||
| Customer Service Training | LJL Seminars | Activity Based Training | USA | English | Get Info |
| This is our one-day customer service training program which focuses on customer service and the use of Email. During this workshop we will cover how to deal with customers using email. | |||||
| Delivering Quality Customer Service | Skill Masters Training | Onsite | Get Info | ||
| Professional customer service has been identified as a key success factor for organizations of all sizes. This workshop covers topics such as customer expectations, successful service techniques, and handling complaints/angry customers. | |||||
| Envisioning a Culture for Quality (Business Simulation) | Human Synergistics/Center for Applied Research | Onsite | USA | English | |
| Johnny the Bagger: True Story of Service | TRAINING SOLUTIONS, Inc. | Internet Based Training,DVD,Onsite | USA | English | Get Info |
| Discover the incomparable power of customer service delivered from the heart! Johnny the Bagger, A True Story of Customer Service explores how a young man with Down syndrome makes an unforgettable impression each day in the grocery store where he works. | |||||
| Customer Excellence Optimization (CEO) | R.C. Taylor and Associates | Onsite | USA | English | Get Info |
| Retaining customers is a lot less effective than finding new ones! Help your sales force be more effective! Support your customers. | |||||
| Vigilant Online Professional Development Courses | Vigilant | Internet Based Training | USA | English | Get Info |
| Over 3,000 titles. Employees complete at their own pace, on their own time. Topics covered include business & professional development, environmental safety & health compliance, computer skills, & legal compliance. Some courses eligible for CPE units. | |||||
| A Guide to Delivering World Class Customer Service | Proven Training Solutions | Onsite,Activity Based Training | USA | English | Get Info |
| A custom training program to help service providers exceed customer expectations. Learn how to handle difficult customers, improve telephone techniques, overcome objections and to satisfy your customers even when you can't give them exactly what they want. | |||||
| Customer/Supplier Relations | Competitive Solutions, Inc. (CSI) | Onsite | USA | English | Get Info |
| Customers Forever | The Training Bank | Onsite,Blended Learning,Internet Based Training | Canada | English | Get Info |
| This 1 or 2-day program is for all front-line and support employees. It presents a framework for enhancing customer focus and service.Improve customer loyalty and retention, recovery and enhance service delivery of to your customers. | |||||
| America Rising: Customer Service in Turbulent Times | Corporate Support Services, Inc. | Onsite | USA | English | Get Info |
| Focuses on the critical importance of the service provider in responding appropriately to both internal and external customers who might be in heightened emotional states as a result of national crises, terrorist attacks or natural disasters. | |||||
| Dealing With Difficult Customers | Laurel and Associates | Onsite | USA | English | Get Info |
| A Rule Drafter's Guide to Small Business | Laurel and Associates | Onsite | USA | English | Get Info |
| The Art of Winning and Retaining Customers | Gary Slavin - Trainer, Consultant, Facilitator | Onsite | USA | English | Get Info |
| A highly interactive program maximizing participants' ability to effectively interface with customers. Skills development is reinforced using real-life situational role-plays and video. | |||||
| How To Deliver Knock-Your-Socks-Off Customer Service | Padgett Thompson (a division of Rockhurst University Continuing Education) | Public & Onsite Schedule | USA | English | Get Info |
| Customer Service For Health Care Professionals | Padgett Thompson (a division of Rockhurst University Continuing Education) | Onsite | USA | English | Get Info |
| A one-day course that will give you new insights into why customer service excellence should be just as important to you as a health care provider as it is to any other business. | |||||
| Exceeding Customer Expectations | HRXL Associates | Onsite | USA | English | Get Info |
| Creating Customer Loyalty | BBF Associates | Onsite | USA | English | |
| Delivering Unbeatable Customer Service Over The Phone | Padgett Thompson (a division of Rockhurst University Continuing Education) | Public & Onsite Schedule | USA | English | Get Info |
| Learn effective strategies for delivering unbeatable customer service over the phone. | |||||
| Quality and Customer Service | Competitive Solutions, Inc. (CSI) | Onsite | USA | English | Get Info |
| Creating the Repeat Customer | 4 Hour Training | Onsite | USA | English | Get Info |
| This customer service training program focuses on ways to create the repeat customers using 6 sure-fire ways...find out click here. | |||||
| How to Maintain Customers & Renew Agreements | Bob Vieno & Associates, Inc. | Public & Onsite | USA | English | Get Info |
| Learn how to set up regular visitations for all customers, handle clients when the competition cuts your price, evaluate customer attitudes before renewing agreements, renew agreements properly, ask for the renewal to avoid rejection. | |||||
| Customer Service Training - Telephone Techniques | LJL Seminars | Activity Based Training | USA | English | Get Info |
| This is our one-day customer service training program which focuses on customer service telephone techniques. During this workshop we will cover how to deal with customers over the phone as well as face-to- face | |||||
| Creating Raving Fans | ATW Training & Consulting, Inc. | Onsite | USA | English | Get Info |
| During this session you`ll learn how to: Understand how customer service can set your organization above competitors, Treat customers like a “guest” in your home, Use the three secrets to Creating Raving Fans, Take customer service beyond the ordinary | |||||
| Deliver Knock Your Socks Off Customer Service | Performance Partners | Activity Based Training | USA | English | Get Info |
| In this highly interaction workshop learn to: identify all your customers, avoid the 10 deadly sins of customer service, develop a service personality, keep customers coming back for more, and cope with the chronic complainers. Customize for your needs. | |||||
| "Strengthening Business Relationships through Quality Customer Service:" Full Day Seminar | Center for Organizational and Personal Excellence | Print Based Courseware,Onsite | USA | English | Get Info |
| This full-day interactive seminar allows participants to: *understand communication styles, *handle challenging customers, and *use a L.I.S.T.E.N. resolution process. Also Available: Five-Page Preview, Leader Notes/Telephone Consultation. | |||||
| Customer Complaint Situation (Business Simulation) | Human Synergistics/Center for Applied Research | Onsite | USA | English | |
| Customer Service | International Technology Solutions (ITS) | Onsite | USA | English | Get Info |
| 1 or 2 Day Customized Seminars - Sales, Managing, Presenting | Taylor Performance Solutions, Inc. | Public & Onsite | USA | English | Get Info |
| Industry/job customized training to enhance selling skills, customer service skills, managing and supervising skills and presentation skills. | |||||
| Telephone Skills Training | The Phone Coach | Onsite,DVD,Coaching | USA | English | |
| Customized phone training or focused phone etiquette video to improve telephone customer service in your organization by improving the phone skills and telephone etiquette of your team members. | |||||
| Adventures in Attitudes | Workplace Results, LLC | Onsite | USA | English | Get Info |
| Take learners through a series of activities critical to personal and professional success. By increasing self-awareness, improving attitudes and relationships, participants learn how they perceive and respond to events around them is their choice. | |||||
| Customer Service Maximization Training | The Rainmaker Group | Onsite,Coaching,Blended Learning | USA | English | Get Info |
| Create a truly exception customer experience by provided top notch customer service. Our training programs are customized to your organization's unique needs and are sure to leave your customers saying WOW! | |||||
| Customer Service Excellence | Global Performance Strategies LLC | Onsite,Activity Based Training,Experiential | USA | English | Get Info |
| Renowned author and trainer Robert W. Lucas brings you the knowledge and skills to create or enhance your customer service function. His real world experience offers you the solution your seek to differential your company's customer service from the others. | |||||
| WOW Customer Service | TCF Business Development | Onsite | USA | English | |
| This interactive activity-based workshop is focused on how organizations can create lifetime customers. Customers that think "WOW" when asked to describe the service providers delivery of service. | |||||
| Serving the Internal Customer | Lawson Consulting Group | Onsite | USA | English | Get Info |
| Customer Focus & Regulatory Control: Combustible/Compatible? | Laurel and Associates | Onsite | USA | English | Get Info |
| Developing and Executing a Customer-centric Strategy | American Management Association | Public & Onsite Schedule | USA | English | Get Info |
| Winning companies are those who have a growing level of customer loyalty... a total organizational strategy built around customer needs. Learn how to structure a corporate plan that enhances the total customer experience. | |||||
| The Basics Of Knock-Your-Socks-Off Customer Service (R) | Padgett Thompson (a division of Rockhurst University Continuing Education) | Public & Onsite Schedule | USA | English | Get Info |
| Customer relations | Paul Charles & Associates | Onsite | USA | English | Get Info |
| What is Customer Service | LJL Seminars | Activity Based Training | USA | English | Get Info |
| This is our basic one-day customer service training program which focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally. | |||||
| Customer service | Employee Performance Strategies | Onsite | USA | English | Get Info |
| Customer Service Excellence: How To Win And Keep Customers | American Management Association | Public & Onsite Schedule | USA | English | Get Info |
| This seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage. | |||||
| Customer Contact - Make It Count | The Aligned Leader Institute, LLC | Onsite,Teleclass/Webinar,Coaching | USA | English | Get Info |
| This how-to program teaches specific attitudes, behaviors, and skills required for service excellence, e.g. dealing with upset customers, sharing “bad news,” effective phone skills, etc. Materials reflect specific "real life" situations. | |||||
| Silent Signals (Body Language) | Roberts & Roberts Associates | Public & Onsite Schedule | USA | English | Get Info |
| Discover the silent signals that everyone consciously or unconsciously use. Learn to read internal & external customers through their actions as well as words. Develop skills to adjust your silent signals to project confidence & trust. | |||||
| Ensuring Lifelong Customer Loyalty | Jeremiah Associates | Onsite,Public & Onsite,Web Cam/Video | USA | English | Get Info |
| Identifies opportunity moments in common customer service interactions. Role-playing, modeling & other skill-building activities will assure that you master techniques to turn new, bored or disappointed clients into loyal champions of your services. | |||||
| Providing Quality Customer Service | Laurel and Associates | Onsite | USA | English | Get Info |
| Customer Service Training | Cypress Media Group | Onsite | USA | English | Get Info |
| Participants will evaluate their current customer service skills to create individual strategies for improvement. We will focus on reviewing positive skills, creating an action plan for improvement, and developing measurable service standards. | |||||
| Managing for Service Excellence | Skill Masters Training | Onsite | Get Info | ||
| Quality service requires that supervisors and managers establish and model standards of performance. This course provides direction in establishing standards and in empowering employees to best serve the customer. | |||||
| Coping Skills For Customer Service Professionals | Padgett Thompson (a division of Rockhurst University Continuing Education) | Onsite | USA | English | Get Info |
| Net Promoter Score – From ‘metric’ to ‘MAGNIFICENT’! | Experts in Growth Leadership Consulting, LLC | Onsite,Teleclass/Webinar,Activity Based Training | USA | English | Get Info |
| Net Promoter Score™ is used by Fortune 500 companies to turn satisfied customers into “active promoters”. We can help you drive meaningful action and create a discipline for delivering a “magnificent” customer experience to drive growth. | |||||
| Customer Service Excellence for IT and Technical Professionals | American Management Association | Public & Onsite Schedule | USA | English | Get Info |
| In this seminar you will gain the knowledge, skills and attitudes to meet and exceed client expectations, improve communication and solve problems creatively to deliver the best results. | |||||
| Contact, Care, COMMUNICATE-How Interpersonal Skills Are the Foundation of Genuine Customer Service | UpSwing Performance Improvement | Onsite | USA | English | Get Info |
| Contact, Care, COMMUNICATE-How Interpersonal Skills Are the Foundation of Genuine Customer Service: Emphasizes critical aspects of interpersonal interactions, and provides techniques for facilitating successful client interactions. | |||||
| Customer Service Skills | Training Systems | Onsite | USA | English | Get Info |
| Customer Service Excellence Training: Providing Great Customer Service | 4 Hour Training | Onsite,Activity Based Training,Retreat | USA | English | Get Info |
| This powerful workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence. | |||||
| Customer Service Communications | Booher Consultants | Onsite | USA | English | Get Info |
| Handling Customer Complaints | LJL Seminars | Activity Based Training | USA | English | Get Info |
| This two-day comprehensive customer service training program focuses on handling customer complaints. During this workshop we will cover everything from understanding what customer service really is to learning how to handle complaints effectively. | |||||
| An Unlimited Use e-Learning License for Interpersonal Skills | CRKInteractive | Internet Based Training,Self-Paced Learning,Blended Learning | USA | English | Get Info |
| You can provide your entire organization unlimited use of e-Learning that is educational, engaging, entertaining & affordable. Develop skills for Customer Service, Management & Sales. | |||||
| Think Customer Service!© | TD Consulting Group | Onsite | USA | English | |
| Think Customer Service!© customizes our popular SERVE model to your company to provide skills practice in communications, pro-active problem-solving, courtesy, and dealing with difficult situations. | |||||
| ->Serve Customers Like a Pro | Like a Pro | Onsite,Teleclass/Webinar,Teleclass/Webinar | USA | English | Get Info |
| How to Delight Customers and win more business. | |||||
| Improving Customer Service | Improving Communications | Onsite,Multimedia,Public & Onsite | USA | English | Get Info |
| Increase customer satisfaction and retention; Identifying customers; Customer perspectives; Customer-centered perspectives; Principles of effective communication; Cross-selling; Educate customers; Customers as your best advertisers | |||||
| Handling Difficult Customer Telephone Calls | Laurel and Associates | Onsite | USA | English | Get Info |
| Customers Forever | The Training Bank | Onsite | Canada | English | Get Info |
| This fully customizable, highly effective 1 or 2 day classroom program enables participants to understand what they can do to retain customers and build loyalty through the delivery of exceptional service. | |||||
| Customer Service Excellence | Center For Individual & Organizational Effectiveness | Onsite | USA | English | Get Info |
| Resolving Customer Complaints | JEDlet.com | Internet Based Training | Canada | English | Get Info |
| It is imperative to minimize the damage dissatisfied customers can cause to your bottom line and reputation of your business. Identify different types of customer complaints and learn to ensure optimal customer satisfaction. | |||||
| Customer Service & Support Workshop | Sales Training and Results, Inc. | Onsite,Public & Onsite | USA | English | Get Info |
| Outstanding Customer Service is key to customer retention, growth and profitability. Learn foundation skills, handling difficult situations & service recovery techniques. | |||||
| Maximizing Customer Satisfaction | Lawson Consulting Group | Onsite | USA | English | Get Info |
| Internal Consulting and Customer Service | Eogogics, Inc. | Onsite | USA | English | Get Info |
| Attain more productive partnerships by mastering interpersonal problem-solving, communication, and trust-building techniques. Following Peter Block’s Flawless Consulting process, practice a 5-step consulting model applicable to any work setting. | |||||
| Customer Service | The Faurote Group | Onsite | USA | English | Get Info |
| Why is your company in business today? The answer is simple – customers. This workshop is designed to help employees at all levels learn how to create the kind of “Raving Fans” that keep coming back and tell others about your business. | |||||
| Getting to the Heart of Customer Service | Impact Learning Systems International | Blended Learning,Onsite,Experiential | USA | English | Get Info |
| Designed for non-technical customer service representatives, this course includes OTJ reinforcement that supports the learning, and increases retention. Approved by the TSIA and CompTIA. | |||||
| Customer Service for In-Home Service Reps & Technicians | Roberts & Roberts Associates | Public & Onsite Schedule | USA | English | Get Info |
| Designed to enhance your service representatives' attitude & image, trust & communication with your customers. Also, tips about the little things they can do to create a lasting positive impression & keep customers for life. | |||||
| ServiceAbility | Porter Henry & Company | Onsite | USA | English | Get Info |
| Service Excellence | Total Training Network | Video,Video Streaming,Internet Based Training | USA | English | Get Info |
| All TTN courses are video based & available in multiple formats including 100K video streaming, Video CD & Network Video Streaming. Courses can be purchased & delivered online on our On-line LMS or are available in a S.C.O.R.M. format for nearly any L.M.S. | |||||
| Improving Customer Telephone Contact Skills | Lawson Consulting Group | Onsite | USA | English | Get Info |
| Marketing for Service-Driven Organizations | American Management Association | Public & Onsite Schedule | USA | English | Get Info |
| Learn how to exploit service-specific attributes, develop marketing plans that integrate critical success factors like people, processes, productivity and physical evidence, and explore quality, service design, customer loyalty and management issues | |||||
| Beyond Customer Service.. Managing Confrontational Clients | Workplace Results, LLC | Onsite | USA | English | Get Info |
| Basics of customer service, recognize and respond to different behavior styles using the DiSC Personal Profile System, develop strategies to stay calm and in control with an angry customer, learn how to recognize and de-escalate hostile situations. One day. | |||||
| Customer Experience And Service Excellence | Experts in Growth Leadership Consulting, LLC | Onsite,Teleclass/Webinar,Activity Based Training | USA | English | Get Info |
| Optimizing the customer experience and building a culture of service excellence are essential in today’s economic climate. We teach principles that can help your organization put customers first and place excellence at the heart of every interaction. | |||||
| Professional Service Works!® | Switzer Resource Group | Onsite | USA | English | Get Info |
| Comprehensive Customer Service Training | LJL Seminars | Activity Based Training | USA | English | Get Info |
| This three-day comprehensive customer service training program provides you with the detail level of understanding and training to provide complete customer service excellence. | |||||
| Business to Business Customer Service | UpSwing Performance Improvement | Onsite | USA | English | Get Info |
| Business to Business Customer Service: This course explores the dynamics and challenges of communication and customer service from a business to business perspective. When your clients are other businesses, new considerations come into play. | |||||
| Public Relations and Customer Service | Laurel and Associates | Onsite | USA | English | Get Info |
| Customer Service Management: Delivering Satisfaction And Profit | American Management Association | Public & Onsite Schedule | USA | English | Get Info |
| In this interactive, high-energy course, under-the- gun managers like you will learn how to motivate your people to new performance heightsrun your operation more productively,efficiently and profitablyand show your company where the dollars are going. | |||||
| "Professional Customer Service Skills" | Taylor Performance Solutions, Inc. | Onsite,Teleclass/Webinar,Blended Learning | USA | English | Get Info |
| Develop customer satisfaction and loyalty,improve customer service satisfaction scores,increase customer retention,increase first point of contact resolution, reduce employee turnover due to stress | |||||
| The Customer Isn't Always Right But He Is Still the Customer | Learning LAB Associates | Onsite | Get Info | ||
| Learn techniques to provide exceptional customer service the first time, every time. Learn how to C.A.R.E. for your customers (Connect, Attend, Respond, and Empathize). Learn how to convey a quality image. | |||||
| Leading Extraordinary Customer Service | American Management Association | Public & Onsite Schedule | USA | English | Get Info |
| This seminar show`s managers and supervisors how to manage world-class service delivery. We`ll show you approaches for leading service excellence and practical tools, tips & techniques that can have real impact on your organization`s bottom line. | |||||
| Customer Service With Class | Roberts & Roberts Associates | Public & Onsite Schedule | USA | English | Get Info |
| Learn how to project confidence & professionalism and be diplomatic when dealing with people, including difficult people. Also learn how to quickly and professionally resolve conflicts with internal and external customers. | |||||
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