Enterprise Media

Stewart Clifford

Enterprise Media produces and distributes management training programs, delivered as videos as well as streaming, digital downloads, and online learning through our ARCLearn site. We provide training on customer service, teamwork, managing change, quality, sexual harassment, diversity, leadership, management, interviewing, hiring, sales, supervisory skills, Fish Philosophy, and motivation. We also have humorous and motivational meeting programs and meeting openers with the Muppets, the Barkles, and others. Many of our hosts are authors and experts in management. Our hosts include Sam Glenn, Jennifer James, Tom Peters, Morris Massey, Shawn Achor, Stephen Covey, M. Scott Peck, Fern Bratten, Ken Blanchard, Loretta Laroche, Peter Glen, John O'Hurley, John Kotter, Joel Barker, John Cleese, Lou Holtz, Danica Patrick, Marshall Goldsmith, Benjamin Zander, Mike Ditka, Sean Payton, Rex Ryan, Bobby Bowden, and more.

Offerings

Showing 1-25 of 204 results
  • PRODUCTS: Your Words Matter: Navigating the Hazards of Social Media, Texts & Emails

    Social Media. Text Messages. Emails. It’s never been easier to communicate. And it’s never been more potentially hazardous. The Your Words Matter training DVD that will help increase awareness of the importance of written communication. Through dramatic vignettes, we explore some of the things that can go wrong and provide some practical advice for avoiding these pitfalls. Every member of your team will learn basic guidelines for avoiding common mistakes. Key Lessons: Your Messages Matter! Think before you hit “reply all.” Watch out for autofill. Your Tone Matters! People may misinterpret the tone of your communication. Learn how to avoid these pitfalls. Your Privacy Matters! Social media is not private. Learn lessons for handing social media. Your Reputation Matters. What you say electronically can affect you or your business. Learn how to manage your communications effectively. Includes 11 Minute DVD, Leader's Guide, Quiz.
  • COURSES: Your Words Matter: Navigating the Hazards of Social Media, Texts & Emails

    Social Media. Text Messages. Emails. It's never been easier to communicate. And it's never been more potentially hazardous. Now there is a video that can help every employee understand and navigate these hazards. "Your Words Matter" will help increase awareness of the importance of written communication. Every member of your team will learn basic guidelines for avoiding common mistakes and for communicating in a clear and effective manner. KEY LEARNING POINTS Your Messages Matter! Think before you hit "reply all." Watch out for autofill. Your Tone Matters! People may misinterpret the tone of your communication. Learn how to avoid these pitfalls. Your Privacy Matters! Social media is not private. Learn lessons for handing social media. Your Reputation Matters! What you say electronically can affect you or your business. Learn how to manage your communications effectively. For information on the DVD Visit: http://www.enterprisemedia.com/product/01277/your-words-matter/
  • PRODUCTS: Love Your Customers with John O'Hurley

    This funny two-part program hosted by Seinfeld's John O'Hurley teaches the basics of customer service. In the first program, Love Your Customers O'Hurley demonstrates that in whatever line of work, customer service is a direct extension of the way both you and your company are viewed by the customer. Love Your Customers reminds us that there are no small parts only small choices we make about how to treat our customers. In the end, the role we play is always our choice. It’s a funny and memorable program with a simple and a universal message. So open up your heart and help your company start “Feeling the Love”. In the second program, Love Your Difficult Customers," you will learn how to deal with angry, upset and challenging customers.
  • PRODUCTS: Life is good ...and work can be too! - Motivational Training Video

    Hear from apparel company Life is good employees, managers, and customers. They’ll talk about the quality of their products and services and how their philosophy provides opportunities for everyone to do what they like and like what they do! The Life is Good training program is divided into four lessons: DO WHAT YOU LIKE. LIKE WHAT YOU DO. Watch every employee as they bring passion and fun to work. Learn how to turn challenges into opportunities. SPREAD GOOD VIBES. See how you can bring your best to every interaction with customers and co-workers. WHAT WOULD JAKE DO? Jake is the stick figure with a contagious smile on many of the Life is good products. He represents service, fun, respect, and a common sense approach to work. HALF FULL. Become more optimistic... at work and in your life! By implementing the four lessons contained in Life is good you will see improvements in all areas of your work. Available as an online rental or DVD.
  • PRODUCTS: The New Supervisor: Skills for Success

    This DVD training program will become your road map for developing the skills necessary to become a first-rate supervisor. You'll learn: How to develop the necessary leadership skill; How to make timely, effective decisions; The need for managing change and how to manage your time; How to communicate effectively; How to praise, correct and deal with conflict; Team building. Use The New Supervisor: Skills for Success and become the consummate supervisor! This program is available as a DVD or as an online streaming rental or digital download rental.
  • PRODUCTS: Basics of Business Etiquette Training Program

    The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you and your company reach its goals. With The Basics of Business Etiquette how-to training program you'll learn: Why etiquette is important; Proper manners for meeting and greeting others; Spatial arrangements: How close to stand and why; Basic office equipment etiquette; Professional presence (what to wear and not to wear); The basics of how to act in both business and social situations; How to manage dining dilemmas (which fork, glass and plate belong to YOU?)… This program is available as an online streaming rental or as a DVD training program.
  • PRODUCTS: Supervising the Difficult Employee

    Nobody likes working with a difficult employee, and for supervisors, confronting that employee about his or her difficult behavior seems even worse. This program will steer you through six main objectives that will help you redirect difficult employees. That employee's behavior may be non-productive, and negatively affects coworkers' performances -- hence, the difficult employee. This training program begins by highlighting steps for determining the root problem, using accurate documentation, then helping the employee take corrective action. Who knows? You may find that your problem employee just needed guidance to be one of your best. This program is available as an online streaming rental or as a DVD training program.
  • PRODUCTS: Fish! - The Complete Fish Philosophy Training Program

    It’s the most effective, fun way to ignite energy, improve customer service and increase employee retention. That’s why FISH! is the best-selling training program of all time. FISH! has been called an antidote to cynicism, depression, burnout and anger. Our clients are using it for nearly every issue facing business today: leadership, orientation, teamwork, retention, creativity, customer service, quality improvement, change — anything involving human interaction. Imagine a workplace where everyone chooses to bring energy, passion and a positive attitude with him or her each day - an environment in which people are truly connected to their work, their colleagues, and their customers. This program is available as a DVD rental, DVD Sale, and also as a streamed online rental.
  • PRODUCTS: Fish For Leaders - Applying The Fish Philosophy

    As a leader, your greatest influence does not come through power, experience or charisma. It comes through the example you set for the people you lead and the relationships you build with them. The FISH! For Leaders Series is for anyone, from business owners to frontline supervisors, who wants to lead more effectively. This six part series helps you: Embody the kinds of actions and values you want to see in your organization or team; Build the trust that helps teams be more productive and adapt quickly to change; Listen and communicate better; Remove fear and free people to be their best for each other, for customers and for the organization. This program is available as a DVD Sale and also as a streamed online rental.
  • PRODUCTS: The Power of Customer Service with Dr. Paul Timm

    This training program provides the basics needed in any organization to help improve customer service. Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer, co-worker, friend or relation. Using the three C's of good customer service - Concern, Communication, and Competence, leading customer service expert Dr. Paul Timm brings to life the skills needed to enrich any customer service relationship. This program is available in DVD form or as an online video streaming rental or digital download rental.
  • PRODUCTS: The Write Stuff - Training Video, Online Program & DVD

    There is nothing like good writing. Good writing is the tool that may stretch our imaginations. And, yes it may be difficult and time consuming. But the ability to communicate clearly and succinctly and have people understand what we are saying is critically important both in our business and personal lives. In this truly non-threatening training program you'll learn the two unbreakable rules of writing; Techniques needed to make reports, memos, letters, e-mails, and business presentations more understandable by your readers; How to eliminate writer's block; How to answer many of the tough grammar questions; and how to truly reward yourself for completing your writing assignment. This program is available in DVD form or as an online video streaming rental or digital download rental.
  • PRODUCTS: Use the Telephone the Right Way

    Good common sense telephone techniques and old-fashion courtesy - especially in today's digital age - often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. In the Use the Telephone the Right Way training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value. In this program you’ll how to provide great service, turning phone calls into relationship builders, de-magnify conflict over the phone through sensitivity, overcome the two root causes of poor telephone communication and much more. This program is available in DVD form or as an online video streaming rental or digital download rental.
  • PRODUCTS: Winning Customer Loyalty... Eliminate Customer Turnoffs with Paul Timm

    In Volume One Winning Customer Loyalty Eliminate Customer Turnoffs Paul Timm looks at what really alienates your customers: What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complainers. But a more fruitful use of such experiences is to learn from what others do poorly so that we can provide the best in service to our customers. Understand what really alienates your customers and shows you how to overcome poor service, eliminate customer turnoffs to build customers for life. Learn the three categories of customer turnoffs. Avoid angry customers in advance. This program is available in DVD form or as an online video streaming rental or digital download rental.
  • PRODUCTS: Winning Customer Loyalty... Exceed Customer Expectations with Paul Timm

    Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty and you can grow your business through word of mouth advertising. This program takes the ambiguity out of what it means to give your customer more when they really don't expect it. It shows you how to set yourself apart from your competitors. Most importantly, it gives you the tools to build customers for life. Key Learning Points: Learn the importance of Value; Use Information to exceed customer expectations; Speed: Lean how to give customers a faster experience; Personality: Treat customers like guests ; Follow up: Impress your customers and build lifetime relationships with good follow up… This program is available in DVD form or as an online video streaming rental or digital download rental.
  • PRODUCTS: Better Meeting Management

    Are too many unproductive, wasteful meetings eating up your time? If so, then here is the better-meeting-management-training program you've been waiting for to put an end to unproductive meetings. This training program begins by showing you the advantages and disadvantages of meetings in the pre-meeting step, then walks you through a systematic decision-making process. This all results in a productive problem-solving or informational meeting that everyone wants! You'll Learn To: Understand when to/or not to hold a meeting by using A-C-T; Correctly distinguish who should be invited to a meeting; Set a clear, purposeful agenda; Crystallize the nature of the problems/issues and poignantly define objectives; Implement "Problem Re-formulation" to come up with workable ideas; Observe the three basic rules of brainstorming; Use "matching orders" to assign follow-up actions… This program is available in DVD form or as an online video streaming rental or digital download rental.
  • PRODUCTS: HIPAA Privacy Compliance

    This important program will help you comply with HIPAA's Privacy Rule -- the first comprehensive federal protection guidelines for the privacy of health information. Your staff will learn the importance of protecting patient privacy and confidentiality under HIPAA's Privacy Rule. HIPAA is the Health Insurance Portability and Accountability Act Key Learning Points: What is Protected Health Information?; Use and disclosure of protected health information; Consent and authorization; Patient rights; Administrative requirements; Developing a HIPAA attitude
  • PRODUCTS: HIPAA Rules & Compliance

    The Health Insurance Portability and Accountability Act (HIPAA) has undergone several modifications since its enactment in 1996, from the Genetic Information Nondiscrimination Act (2010) to the HITECH Act. Recently, the Department of Health and Human Services issued the HIPAA Omnibus Rule to revise, enhance, and strengthen the HIPAA yet again. How does this new rule impact your compliance strategies? Update your training and give employees an overview of the HIPAA Omnibus Rule with the HIPAA Rules & Compliance training DVD. This new training video reviews basic, unchanged requirements, qualified standards, and discusses critical changes on: The Minimum Necessary Rule; PHI disclosure for marketing and fundraising; Breach notification and enforcement rules; Scope of enforcement.
  • PRODUCTS: How To Supervise People

    Someone once said, "It's not the job that causes me problems, it's the people that work for me!" Well, sorry to say, in many cases people feel just this way. But it does not have to be like this. Being a supervisor can be one of the most satisfying, productive and even enjoyable experiences anyone can have. In this DVD training program you'll learn the how-to approach to supervising - some theory and a lot of "what to do if" answers. Learn the techniques to develop and inspire your people. It gives you the keys to: teamwork and team building; techniques for dealing positively with conflict and compromise; strategies for dealing with change; the best method for cost control. Developed for the new supervisor, the soon-to-be supervisor or the long-time professional, How To Supervise People is a sure winner! This program is available in DVD form or as an online video streaming rental or digital download rental.
  • PRODUCTS: In Search of Excellence with Tom Peters & Bob Waterman

    Based on the worldwide bestseller, watch leadership in action and learn management excellence, customer service, and leadership from the best. Here’s what you’ll learn: At Disney World, you’ll witness the hard work that goes into guiding and training a staff to understand that a commitment to quality and customer care is vital for success. At Stew Leonard’s Dairy, you will see how a passion for customers is translated into huge business success. Visit Apple Computers & witness the birth of the Macintosh. Watch as Steve Jobs leads his development team. See how 3M encourages new product development by treating every manager as an entrepreneur. You’ll also learn how 3M developed and marketed its legendary Post-It notes. At North American Tool & Die, you’ll watch Tom Melohn motivate his people to work for "no rejects.". You’ll also learn from Dana Corporation, and IBM. This program is available as a DVD rental and also as a streamed online rental.
  • PRODUCTS: Corporate Culture and Performance with John P. Kotter

    Why do some corporations thrive and others fail? What are some of the characteristics of top performing organizations? How can you turn your organization into a top performer? If you have ever asked any of these questions, then this program is an essential learning tool for you. Harvard Business School professor and best selling author, John Kotter identifies the characteristics of healthy & unhealthy corporate cultures and then guides you through a process which will positively transform your culture within your organization. In addition, Professor Kotter will provide you with a comprehensive analysis of how the culture of a corporation powerfully influences the economic performance. Corporate Culture and Performance will teach you how shared values, positive leadership, consistent guidance, persistence, and proactive management will build success... This program is available as a DVD rental and also as a streamed online rental.
  • PRODUCTS: Transform Your Organization with John Kotter

    John Kotter Guides You through the Eight Steps For Successfully Leading Change… Change can be difficult for any manager or leader. How do you initiate a change effort? How do make it work? What are the pitfalls? How can you succeed? These are some of the questions that John has addressed in this new video designed for use by any manager, team leader, or senior leader who is embarking on a change effort. Transform Your Organization is an essential companion product for anyone trying to implement John Kotter’s 8 Steps of Change. He provides you with strategies and tips to help you avoid potential problems. The program is designed to be easy to use so you can use it as a reference tool and as a personal resource to help you succeed in your next change effort. This program is available in DVD form or as an online video streaming rental or digital download rental.
  • PRODUCTS: The 7 Habits of Highly Successful People - PBS Special with Stephen Covey

    Produced by the award-winning team that brought you "In Search of Excellence", this program as seen on PBS will provide you with valuable insights into how the 7 Habits work on an individual level, with organizations and entire communities. Through testimonials, you can enhance your principle-centered awareness and reenergize your work force around the value-based approach of the 7 Habits. In addition to seeing the 7 Habits at work, you will be able to see how your organization can improve key management skills like teamwork and leadership through the application of these habits.
  • PRODUCTS: Communication Skills That Build Winning Relationships

    One of the biggest mistakes we make each day at work and in our homes is to under estimate the power of communication. We simply take for granted that communication really is a tool, and that it can help make or break us. This training program shows us how our daily communication skills can dramatically propel us to new levels of success. You'll get an inside-out look at the two basic categories of communication: Internal - the voice within and Interpersonal - listening and dealing with others. In this program, you’ll learn how to use the BE-DO-ACHIEVE-NEW-BE cycle to build up internal communication. This program is available in DVD form or as an online video streaming rental or digital download rental.
  • PRODUCTS: The Happiness Advantage with Shawn Achor

    The Happiness Advantage training video gives you a formula for improving productivity, overcoming challenges, increasing cognitive abilities, and improving teamwork – all while improving your mindset. This comprehensive training program is based on Shawn Achor’s best-selling book. In the Happiness Advantage video, you’ll learn the following: You’ll understand the science that underlies The Happiness Advantage; You will see how you can put The Happiness Advantage to work personally to improve your productivity, performance and satisfaction; You’ll learn how you can spread The Happiness Advantage to everyone in your organization. This program is available as a DVD rental and also as a streamed online rental.
  • PRODUCTS: TRAPPED! How to Escape the Sameness Trap with Tom Peters

    Over the past decade and a half, quality and service have gotten better - so much better that consumers often can’t tell the difference between competing products. So what can you do to escape this "sameness trap?" How do you delight, dazzle, and differentiate? Tom Peters presents five concrete steps for being distinct, making your company (or project) a star, which will vault you ahead of the competition. This program is available as a DVD rental and also as a streamed online rental.

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91 Harvey Street
Cambridge, MA 02140
US
617-354-0017

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