If the service experience is less than acceptable, 91% of customers won't come back. Gain a competitive advantage by creating a strong culture of customer service excellence. Learn how to identify customer expectations and then exceed them.

Based on the work and the book by Patrick Lencioni, The Five Behaviors of a Cohesive Team assessment and accompanying material is designed for an intact team. Before choosing this program, consider the questions: Is the team really a TEAM? Individual Profile Includes:
36-page highly personalized assessment results for individual and team
Strong visuals illustrate key messages
Context-specific feedback
Tips and strategies for improving teamwork effectiveness
Opportunity for building an action plan

Fundamentals of Successful Project Management provides the real-world approach and teaches the fundamental skills that everyone who works on projects can benefit from.

DISC is popular behavioral profile assessment tool. DISC is an acronym for the four dimension of behavior we all have - Dominance - Influencing- Steadiness - Compliance. In this program you receive a comprehensive report on YOU and various aspects of how your behavioral style shapes you in these four areas. A 10 minute online survey produces deep results and a full debrief session helps you understand the wider scope and application of DISC inside and outside of the workplace. A secondary aspect to the program is the Motivators component which looks at Six key areas that motivate us to action. No other DISC company provides this added learning component!

Ease the fear and build confidence - through powerful training and reinforcement! An active shooter situation is something few of us have prepared for. And it’s that lack of preparation that raises anxiety…and fear. Training increases our ability to take appropriate action. It gives us a greater sense of preparedness, which will help with anxiety and stress levels - especially during a shooter situation. PREVAIL! can be used in any organization. That includes workplaces/businesses, factories, hospitals, schools, government buildings, places of worship, universities/colleges and by first responders. The easy-to-understand 3-OUT Approach (Get out, Lock out, Take out) is intended to create a quick, trained response to an intruder. PREVAIL! can help your organization comply with OSHA's General Duty Clause, Section 5(a)(1).

We provide trainers for all Adobe applications including Dreamweaver, Authorware, ColdFusion, Director, Acrobat, Photoshop, InDesign, FrameMaker, Illustrator, QuarkXPress, FireWorks, Pagemaker, Premiere, GoLive, Audition.

This self-study program helps the employer & employee know what to do about sexual harassment. Lean the definition of sexual harassment, how to establish a written policy on sexual harassment and how to prevent sexual harassment from happening.

Expert presentation skills training and speech coaching for mid and sr. level executives in all industries. Tailored agendas, one-on-one attention.Individual or team training at your site or in the Washington D.C. area.(301) 908-3896.