Conflict and Mediation Consulting

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    Conflict Management and Effective Negotiations

    This workshop utilizes the Thomas Kilmann Conflict Indicator ® to help your workers understand their own approaches to conflict resolution. The on-line, self-scored assessment identifies their over-use and under-use of the five methods of conflict resolution. Interpretation and feedback materials help them understand the most appropriate uses for each conflict-handling mode.
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    R. Scott Boots, MPA

    Persons who are responsible for the wellness of other persons and systems, such as care providers, managers, customer service staff and administrative professionals, often face stress and burnout resulting in absenteeism, turnover, increased errors and even mortality. This can be very harmful to organizational productivity and credibility, creating costly gaps in care and services. But who cares for the care providers and other employees? Providers and professionals working in education, healthcare, sales and hospitality must be reminded how to assert themselves, set healthy boundaries and respond to stress in healthy ways. Focus groups held by HCEI across the US confirm the need to celebrate the spirit and journey of caring persons while teaching self-preservation skills for the future. When employees care for themselves first they then provide better care and services to others.