Building Better Work Relationships: New Techniques for Results-Oriented Communication

Program Description

Learn why successful work relationships help build successful careers!

In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them.

Your ability to develop good interpersonal skills and create rapport in this environment can make—or break—your career. Get set to step up and become a "conscious communicator." Develop self-awareness, analyze situations, and consciously select and use productive communication strategies. You’ll find your relationship style, identify your strengths and weaknesses, and master the winning tactics to work harmoniously to achieve your goals.

How You Will Benefit

  • Build better rapport and gain the trust of your colleagues
  • Discover the basic competencies critical to solid work relationships
  • Develop flexibility in actions, thoughts, and feelings to better handle any situation
  • Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
  • Influence and motivate others to first-rate performance
  • Learn how to use direct and indirect messages accurately
  • Build your self-esteem as you discover a new self-awareness
  • Identify strengths, weaknesses, and opportunities in your work relationships
  • Understand values, beliefs, attitudes, and perceptual processes
  • Understand emotions and how they translate into emotional intelligence
  • Master the keys to excellent communication: observe, listen, analyze, plan, communicate

Who Should Attend

This workshop is designed for people who want to build better work relationships, maximize impact, increase productivity, and drive results by applying effective communication and relationship management.

Agenda

Effective Work Relationships

  • How do you build work relationships
  • Learn behaviors that support or undermine your relationships
  • Assessing your relationships

Communication and Perceptions

  • World view, perception, and work relationships
  • Trust busters and how to fix them
  • The five axioms of conscious communication
  • Mirroring and rapport

Investigating Emotions and Emotional Intelligence

  • Social intelligence and multiple intelligences
  • Assessing your multiple intelligences
  • Five domains of emotional intelligence
  • Improving work relationships through emotional intelligence

Building Better Relationships with Ourselves and Others

  • Perception, world view, emotional intelligence—and you
  • Self-awareness, self-esteem, and self-concept
  • Case study to understand your styles—and how to flex them

Relationship Building

  • Managing assumptions in order to build trusting work relationships
  • Consciously building trust at work
  • Developing and showing a positive attitude

Express Needs Within Work Relationships

  • Expressing needs and influencing others
  • Performing an interpersonal needs inventory
  • The shape and sound of assertiveness
  • Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile

Relational Communication

  • Identifying your communication style: how you relate most often
  • Sharpening verbal and nonverbal behaviors and skills
  • Applying direct and indirect messages for more flexible communication
  • Using feedback and questioning skills to better understand others

Relational Listening

  • Listening barriers and their impact on effective work relationships
  • A listening improvement map
  • Improving listening by asking good questions
  • Applying active and reflective listening skills in various situations

Addressing Relational Change and Conflict

  • Practicing relational change
  • Addressing conflict and relational change
  • Selecting your conflict-resolution style
  • Planning to resolve conflicts assertively
  • Resolving conflicts with work relationships in mind
  • Developing and practicing a conflict-resolution plan

Locations, Dates & Pricing

Pricing
# Location Date(s) List Member
0223501440

Austin TX

12/04/2017 - 12/06/2017 $2445 $2195 Register
0223501444

Saranac Lake NY

Virtual Meeting
12/04/2017 - 12/13/2017 $2345 $2095 Register
0223501445

Arlington VA

AMA Washington Area Center
12/06/2017 - 12/08/2017 $2445 $2195 Register
0223501446

Chicago IL

Summit West
12/11/2017 - 12/13/2017 $2445 $2195 Register
0223501447

New York NY

AMA New York Center
12/13/2017 - 12/15/2017 $2445 $2195 Register
0223501448

San Francisco CA

AMA San Francisco Center
12/18/2017 - 12/20/2017 $2445 $2195 Register
0223501472

New York NY

AMA New York Center
01/10/2018 - 01/12/2018 $2445 $2195 Register
0223501443

Fort Lauderdale FL

01/17/2018 - 01/19/2018 $2445 $2195 Register
0223501450

Los Angeles CA

01/17/2018 - 01/19/2018 $2445 $2195 Register
0223501453

Arlington VA

AMA Washington Area Center
01/31/2018 - 02/02/2018 $2445 $2195 Register
0223501449

Houston TX

02/12/2018 - 02/14/2018 $2445 $2195 Register
0223501457

San Francisco CA

AMA San Francisco Center
02/21/2018 - 02/23/2018 $2445 $2195 Register
0223501455

New York NY

AMA New York Center
02/26/2018 - 02/28/2018 $2445 $2195 Register
0223501459

Chicago IL

Summit West
03/05/2018 - 03/07/2018 $2445 $2195 Register
0223501461

Saranac Lake NY

Virtual Meeting
03/12/2018 - 03/21/2018 $2345 $2095 Register
0223501456

San Diego CA

03/14/2018 - 03/16/2018 $2445 $2195 Register
0223501462

New York NY

AMA New York Center
03/19/2018 - 03/21/2018 $2445 $2195 Register
0223501473

Seattle WA

04/04/2018 - 04/06/2018 $2445 $2195 Register
0223501474

Arlington VA

AMA Washington Area Center
04/09/2018 - 04/11/2018 $2445 $2195 Register
0223501475

San Francisco CA

AMA San Francisco Center
04/16/2018 - 04/18/2018 $2445 $2195 Register
0223501505

Parsippany NJ

04/23/2018 - 04/25/2018 $2445 $2195 Register
0223501477

Anaheim CA

05/02/2018 - 05/04/2018 $2445 $2195 Register
0223501478

Chicago IL

Summit West
05/07/2018 - 05/09/2018 $2445 $2195 Register
0223501479

New York NY

AMA New York Center
05/14/2018 - 05/16/2018 $2445 $2195 Register
0223501494

Austin TX

05/21/2018 - 05/23/2018 $2445 $2195 Register
0223501481

Arlington VA

AMA Washington Area Center
05/30/2018 - 06/01/2018 $2445 $2195 Register
0223501482

San Francisco CA

AMA San Francisco Center
06/04/2018 - 06/06/2018 $2445 $2195 Register
0223501483

Saranac Lake NY

Virtual Meeting
06/04/2018 - 06/13/2018 $2345 $2095 Register
0223501485

Atlanta GA

AMA Atlanta Center
06/13/2018 - 06/15/2018 $2445 $2195 Register
0223501486

New York NY

AMA New York Center
06/20/2018 - 06/22/2018 $2445 $2195 Register

Prices are subject to change without notice. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.


If this course or the dates/locations listed do not have what you are looking for, then contact us and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

AMA's Main Conference Centers

Seminars scheduled for the cities below are held at the locations listed. For location information for other cities in which AMA seminars are held please call or email for information.
  • New York

    AMA executive Conference Center
    1601 Broadway New York, NY 10019
    American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

  • Chicago

    AMA executive Conference Center (adjacent to the Marroitt O'Hare)
    8655 West Higgins Rd
    Chicago, IL 60631

  • San Francisco

    AMA executive Conference Center (located in San Francisco Marriott Hotel)
    55 Fourth Street 2nd Level
    San Francisco, CA 94103

  • Atltanta

    AMA Executive Conference Center
    1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
    Atlanta, GA 30309

  • Washington D.C.

    Arlington, Virginia
    2345 Crystal Drive, Suite 200
    Arlington, VA 22202

Register Now


Your Satisfaction Guarantee:

We stand behind our seminars with a 100 percent, iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Details

Hosted By
  • Seminar Number:

    02235

  • Length:

    3 Day(s)

  • Program Hours:


    Registration begins at 8:30 a.m.

  • CEU Credits:

    1.8

  • PDU Credits:

    18.0

  • CPE Credits:

    21.0

  • FCOMM Credits:

    21.0

  • PDU_L Credits:

    18.0

  • PDCS Credits:

    18.0

  • Lunch:

    Lunch is on your own.

  • Continuing Education:

    Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required.

Bring a seminar to your site!

For information about bringing a course to your site please call 919-480-2550 or email the registry at eric@trainingregistry.com.