Developing Effective Business Conversation Skills

Program Description

Master conversational skills to get attention and gain credibility.


Are your spoken messages organized and coherent or rambling and unfocused? Do you put off business conversations or are you able to work through issues with confidence and empathy? Do you know when to talk, when to listen and when to ask questions? Improve your business conversation skills with this seminar on effective business communication.

Enhancing and expanding your conversation skills can help you create buy-in for your ideas, make better-informed decisions and obtain committed action from others. After assessing your present communication style, you’ll practice shaping engaging, clear and effective business conversations through real-world scenarios. Each interactive exercise is designed to help you build conversational bridges at work, get your point across and steer discussions in the right direction.

How You Will Benefit

  • Express your ideas completely and succinctly to build rapport
  • Leverage conversational dynamics to get results
  • Avoid leaving others in “mind-reader” mode
  • Use effective business conversation as a coaching and performance tool
  • Come out a winner in any business conversation

Who Should Attend

Managers, supervisors, team leaders and business professionals at all levels who wish to have more effective business conversations.

Agenda

Focused Conversation Skills

  • Creating a focused and results-oriented conversation goal
  • Achieving clarity by organizing your ideas and remaining focused
  • Redirecting conversations that have gone off-track, exiting those that are dragging
  • What to include in your business conversations from the listener's perspective
  • How to create complete messages that cover all critical information
  • Calibrating language to avoid becoming too specific or too abstract
  • Integrating confidence and competence into your conversational behavior

Engaging Others in Conversation

  • Building rapport and establishing open communication
  • Listening strategies to gain information and create conversational bridges
  • Asking and responding to questions as a way to promote effective business conversations
  • Communication insights to help you flex your personal style to others’ preferences
  • The appropriate role of humor
  • Choosing the right verbal and nonverbal language to create consistent, coherent and targeted messages
  • Implications of gender and culture on the dynamics of conversations
  • How to avoid creating or showing defensiveness in business conversations

Workplace Conversations

  • How to successfully approach various types of business conversations
  • Tools and strategies to plan and demonstrate a specific conversation type

Conversational Style Preferences and Flexing Strategies

  • Assessing conversational style preferences, strengths and weaknesses and flexibility
  • Learning to use humor (carefully) in business conversations
  • Mastering verbal and nonverbal language skills

Action Plan

  • How to Implement new business conversation skills

Locations, Dates & Pricing

Pricing
# Location Date(s) List Member
0210900282

Dallas TX

Crowne Plaza North Dallas
12/04/2017 - 12/05/2017 $2195 $1995 Register
0210900285

Chicago IL

Summit West
03/29/2018 - 03/30/2018 $2195 $1995 Register
0210900290

New York NY

AMA New York Center
04/02/2018 - 04/03/2018 $2195 $1995 Register
0210900291

San Francisco CA

AMA San Francisco Center
05/17/2018 - 05/18/2018 $2195 $1995 Register
0210900292

Dallas TX

06/07/2018 - 06/08/2018 $2195 $1995 Register

Prices are subject to change without notice. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.


If this course or the dates/locations listed do not have what you are looking for, then contact us and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

AMA's Main Conference Centers

Seminars scheduled for the cities below are held at the locations listed. For location information for other cities in which AMA seminars are held please call or email for information.
  • New York

    AMA executive Conference Center
    1601 Broadway New York, NY 10019
    American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

  • Chicago

    AMA executive Conference Center (adjacent to the Marroitt O'Hare)
    8655 West Higgins Rd
    Chicago, IL 60631

  • San Francisco

    AMA executive Conference Center (located in San Francisco Marriott Hotel)
    55 Fourth Street 2nd Level
    San Francisco, CA 94103

  • Atltanta

    AMA Executive Conference Center
    1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
    Atlanta, GA 30309

  • Washington D.C.

    Arlington, Virginia
    2345 Crystal Drive, Suite 200
    Arlington, VA 22202

Register Now


Your Satisfaction Guarantee:

We stand behind our seminars with a 100 percent, iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Details

Hosted By
  • Seminar Number:

    02109

  • Length:

    2 Day(s)

  • Program Hours:


    Registration begins at 8:30 a.m.

  • CEU Credits:

    1.2

  • CPE Credits:

    14.0

  • FCOMM Credits:

    14.0

  • Lunch:

    Lunch is on your own.

  • Continuing Education:

    Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required.

Bring a seminar to your site!

For information about bringing a course to your site please call 919-480-2550 or email the registry at eric@trainingregistry.com.