How to Communicate with Diplomacy, Tact and Credibility

Program Description

Be a consistently professional communicator—even in difficult circumstances.

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

How You Will Benefit

  • Apply diplomacy and tact to be a credible and effective communicator 
  • Manage the impact your communications have on your image 
  • Define and leverage your communication style 
  • Develop and demonstrate better listening skills 
  • Understand the importance of perceptions 
  • Explore communication style differences and learn to flex your own style 
  • Recognize the impact of stress on communications and be able to adjust for it 
  •  Know what makes effective, powerful communication and develop the skills to model it

Who Should Attend

Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation.


The Importance of Perception

  • Understanding how perception and image can impact others’ perception of you and your performance
  • Recognizing how diplomacy, tact and credibility are demonstrated through good communication

Communication Style Differences

  • Knowing how style impacts the image others have of you 
  • Flexing your style to communicate with more diplomacy, tact and credibility 
  • Completing the Insight Inventory® to better understand how style affects your communication effectiveness 
  • Flexing your style to gender, generation and position 
  • Recognizing how stress impacts how you use your style traits

Effective and Powerful Communication 

  • Identifying and removing the roadblocks to effective communication 
  • Knowing how to positively impact the visual, verbal and vocal components of communication 
  • Describing the Know-Feel-Do Model of communicating 
  • Implementing strategies for powerful communications and practicing them 
  • Understanding nonverbal communication as a critical part of the communication process

Effective Listening Skills 

  • Applying good listening skills in order to communicate with diplomacy, tact and credibility 
  • Identifying the barriers and obstacles to effective listening 
  • Using good listening skills to build and improve your image 
  • Knowing how ineffective listening can cost you and the organization

Diplomacy, Tact and Credibility

  • Defining the five actions that make for credible communication 
  • Applying diplomacy, tact and credibility skills to create more effective communication 
  • Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
  • Being aware of your “hot buttons,” and preparing before you face these situations

Locations, Dates & Pricing

# Location Date(s) List Member

Phoenix AZ

04/26/2018 - 04/27/2018 $2195 $1995 Register

San Francisco CA

AMA San Francisco Center
04/26/2018 - 04/27/2018 $2195 $1995 Register

Arlington VA

AMA Washington Area Center
04/30/2018 - 05/01/2018 $2195 $1995 Register

Atlanta GA

AMA Atlanta Center
05/03/2018 - 05/04/2018 $2195 $1995 Register

Newport Beach CA

05/07/2018 - 05/08/2018 $2195 $1995 Register

Saranac Lake NY

Virtual Meeting
05/07/2018 - 05/10/2018 $2095 $1895 Register

Chicago IL

Summit West
05/14/2018 - 05/15/2018 $2195 $1995 Register

Boston MA

05/17/2018 - 05/18/2018 $2195 $1995 Register

Minneapolis MN

05/17/2018 - 05/18/2018 $2195 $1995 Register

Dallas TX

05/21/2018 - 05/22/2018 $2195 $1995 Register

New York NY

AMA New York Center
05/21/2018 - 05/22/2018 $2195 $1995 Register

Arlington VA

AMA Washington Area Center
05/31/2018 - 06/01/2018 $2195 $1995 Register

Parsippany NJ

06/04/2018 - 06/05/2018 $2195 $1995 Register

Saranac Lake NY

Virtual Meeting
06/04/2018 - 06/07/2018 $2095 $1895 Register

Chicago IL

Summit West
06/07/2018 - 06/08/2018 $2195 $1995 Register

San Francisco CA

AMA San Francisco Center
06/07/2018 - 06/08/2018 $2195 $1995 Register

Denver CO

06/11/2018 - 06/12/2018 $2195 $1995 Register

Philadelphia PA

06/11/2018 - 06/12/2018 $2195 $1995 Register

Atlanta GA

AMA Atlanta Center
06/14/2018 - 06/15/2018 $2195 $1995 Register

Seattle WA

06/18/2018 - 06/19/2018 $2195 $1995 Register

Houston TX

06/21/2018 - 06/22/2018 $2195 $1995 Register

New York NY

AMA New York Center
06/21/2018 - 06/22/2018 $2195 $1995 Register

Arlington VA

AMA Washington Area Center
06/21/2018 - 06/22/2018 $2195 $1995 Register

Prices are subject to change without notice. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.

If this course or the dates/locations listed do not have what you are looking for, then contact us and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

AMA's Main Conference Centers

Seminars scheduled for the cities below are held at the locations listed. For location information for other cities in which AMA seminars are held please call or email for information.
  • New York

    AMA executive Conference Center
    1601 Broadway New York, NY 10019
    American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

  • Chicago

    AMA executive Conference Center (adjacent to the Marroitt O'Hare)
    8655 West Higgins Rd
    Chicago, IL 60631

  • San Francisco

    AMA executive Conference Center (located in San Francisco Marriott Hotel)
    55 Fourth Street 2nd Level
    San Francisco, CA 94103

  • Atltanta

    AMA Executive Conference Center
    1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
    Atlanta, GA 30309

  • Washington D.C.

    Arlington, Virginia
    2345 Crystal Drive, Suite 200
    Arlington, VA 22202

Register Now

Your Satisfaction Guarantee:

We stand behind our seminars with a 100 percent, iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Details

Hosted By
  • Seminar Number:


  • Length:

    2 Day(s)

  • Program Hours:

    Registration begins at 8:30 a.m.

  • CEU Credits:


  • PDU Credits:


  • CPE Credits:


  • FCOMM Credits:


  • PDU_L Credits:


  • PDCS Credits:


  • Lunch:

    Lunch is on your own.

  • Continuing Education:

    Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required.

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For information about bringing a course to your site please call 919-480-2550 or email the registry at