How to Communicate with Diplomacy, Tact and Credibility

Program Description

Be a consistently professional communicator—even in difficult circumstances.

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

How You Will Benefit

  • Apply diplomacy and tact to be a credible and effective communicator 
  • Manage the impact your communications have on your image 
  • Define and leverage your communication style 
  • Develop and demonstrate better listening skills 
  • Understand the importance of perceptions 
  • Explore communication style differences and learn to flex your own style 
  • Recognize the impact of stress on communications and be able to adjust for it 
  •  Know what makes effective, powerful communication and develop the skills to model it

Who Should Attend

Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation.

Agenda

The Importance of Perception

  • Understanding how perception and image can impact others’ perception of you and your performance
  • Recognizing how diplomacy, tact and credibility are demonstrated through good communication

Communication Style Differences

  • Knowing how style impacts the image others have of you 
  • Flexing your style to communicate with more diplomacy, tact and credibility 
  • Completing the Insight Inventory® to better understand how style affects your communication effectiveness 
  • Flexing your style to gender, generation and position 
  • Recognizing how stress impacts how you use your style traits

Effective and Powerful Communication 

  • Identifying and removing the roadblocks to effective communication 
  • Knowing how to positively impact the visual, verbal and vocal components of communication 
  • Describing the Know-Feel-Do Model of communicating 
  • Implementing strategies for powerful communications and practicing them 
  • Understanding nonverbal communication as a critical part of the communication process

Effective Listening Skills 

  • Applying good listening skills in order to communicate with diplomacy, tact and credibility 
  • Identifying the barriers and obstacles to effective listening 
  • Using good listening skills to build and improve your image 
  • Knowing how ineffective listening can cost you and the organization

Diplomacy, Tact and Credibility

  • Defining the five actions that make for credible communication 
  • Applying diplomacy, tact and credibility skills to create more effective communication 
  • Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
  • Being aware of your “hot buttons,” and preparing before you face these situations

Locations, Dates & Pricing

Pricing
# Location Date(s) List Member
0220601773

Lake Buena Vista FL

Wyndham Lake Buena Vista
06/26/2017 - 06/27/2017 $2195 $1995 Register
0220601769

Arlington VA

AMA Washington Area Center
07/10/2017 - 07/11/2017 $2195 $1995 Register
0220601770

Chicago IL

Summit West
07/10/2017 - 07/11/2017 $2195 $1995 Register
0220601771

Dallas TX

Crowne Plaza North Dallas
07/13/2017 - 07/14/2017 $2195 $1995 Register
0220601772

San Francisco CA

AMA San Francisco Center
07/13/2017 - 07/14/2017 $2195 $1995 Register
0220601774

Saranac Lake NY

Virtual Meeting
07/17/2017 - 07/20/2017 $2095 $1895 Register
0220601765

Cincinnati OH

Cincinnati Marriott Northeast
07/20/2017 - 07/21/2017 $2195 $1995 Register
0220601776

New York NY

AMA New York Center
07/20/2017 - 07/21/2017 $2195 $1995 Register
0220601834

Atlanta GA

AMA Atlanta Center
07/20/2017 - 07/21/2017 $2195 $1995 Register
0220601781

Minneapolis MN

07/24/2017 - 07/25/2017 $2195 $1995 Register
0220601777

Los Angeles CA

Westin Los Angeles Airport
07/24/2017 - 07/25/2017 $2195 $1995 Register
0220601780

Saranac Lake NY

Virtual Meeting
07/31/2017 - 08/03/2017 $2095 $1895 Register
0220601787

Boston MA

Metro Meetings Centers - Boston
07/31/2017 - 08/01/2017 $2195 $1995 Register
0220601835

Baltimore MD

08/03/2017 - 08/04/2017 $2195 $1995 Register
0220601779

Chicago IL

Summit West
08/03/2017 - 08/04/2017 $2195 $1995 Register
0220601783

Arlington VA

AMA Washington Area Center
08/10/2017 - 08/11/2017 $2195 $1995 Register
0220601784

Atlanta GA

AMA Atlanta Center
08/14/2017 - 08/15/2017 $2195 $1995 Register
0220601785

New York NY

AMA New York Center
08/17/2017 - 08/18/2017 $2195 $1995 Register
0220601786

San Francisco CA

AMA San Francisco Center
08/17/2017 - 08/18/2017 $2195 $1995 Register
0220601782

San Diego CA

08/21/2017 - 08/22/2017 $2195 $1995 Register
0220601788

Houston TX

Norris Conference Center
08/24/2017 - 08/25/2017 $2195 $1995 Register
0220601789

Arlington VA

AMA Washington Area Center
09/07/2017 - 09/08/2017 $2195 $1995 Register
0220601790

San Francisco CA

AMA San Francisco Center
09/07/2017 - 09/08/2017 $2195 $1995 Register
0220601906

Boston MA

Metro Meetings Centers - Boston
09/07/2017 - 09/08/2017 $2195 $1995 Register
0220601793

Seattle WA

09/11/2017 - 09/12/2017 $2195 $1995 Register
0220601791

Chicago IL

Summit West
09/11/2017 - 09/12/2017 $2195 $1995 Register
0220601792

Saranac Lake NY

Virtual Meeting
09/11/2017 - 09/14/2017 $2095 $1895 Register
0220601794

New York NY

AMA New York Center
09/14/2017 - 09/15/2017 $2195 $1995 Register
0220601795

Denver CO

09/18/2017 - 09/19/2017 $2195 $1995 Register
0220601836

Philadelphia PA

09/18/2017 - 09/19/2017 $2195 $1995 Register
0220601796

Dallas TX

Crowne Plaza North Dallas
09/20/2017 - 09/21/2017 $2195 $1995 Register
0220601797

Parsippany NJ

09/25/2017 - 09/26/2017 $2195 $1995 Register
0220601812

Phoenix AZ

09/25/2017 - 09/26/2017 $2195 $1995 Register
0220601907

Anaheim CA

09/25/2017 - 09/26/2017 $2195 $1995 Register
0220601799

Pittsburgh PA

09/27/2017 - 09/28/2017 $2195 $1995 Register
0220601798

Atlanta GA

AMA Atlanta Center
09/27/2017 - 09/28/2017 $2195 $1995 Register
0220601837

New York NY

AMA New York Center
10/02/2017 - 10/03/2017 $2195 $1995 Register
0220601838

Saranac Lake NY

Virtual Meeting
10/02/2017 - 10/05/2017 $2095 $1895 Register
0220601840

San Jose CA

10/05/2017 - 10/06/2017 $2195 $1995 Register
0220601839

Chicago IL

Summit West
10/05/2017 - 10/06/2017 $2195 $1995 Register
0220601841

Arlington VA

AMA Washington Area Center
10/09/2017 - 10/10/2017 $2195 $1995 Register
0220601879

Fort Lauderdale FL

10/12/2017 - 10/13/2017 $2195 $1995 Register
0220601842

Houston TX

Norris Conference Center
10/12/2017 - 10/13/2017 $2195 $1995 Register
0220601846

Durham NC

10/19/2017 - 10/20/2017 $2195 $1995 Register
0220601860

Minneapolis MN

10/30/2017 - 10/31/2017 $2195 $1995 Register
0220601844

Boston MA

Metro Meetings Centers - Boston
10/30/2017 - 10/31/2017 $2195 $1995 Register
0220601848

San Francisco CA

AMA San Francisco Center
11/02/2017 - 11/03/2017 $2195 $1995 Register
0220601850

Cincinnati OH

11/09/2017 - 11/10/2017 $2195 $1995 Register
0220601849

Arlington VA

AMA Washington Area Center
11/09/2017 - 11/10/2017 $2195 $1995 Register
0220601852

Chicago IL

Summit West
11/13/2017 - 11/14/2017 $2195 $1995 Register
0220601853

Saranac Lake NY

Virtual Meeting
11/13/2017 - 11/16/2017 $2095 $1895 Register
0220601854

Atlanta GA

AMA Atlanta Center
11/16/2017 - 11/17/2017 $2195 $1995 Register
0220601855

New York NY

AMA New York Center
11/16/2017 - 11/17/2017 $2195 $1995 Register
0220601856

Los Angeles CA

11/20/2017 - 11/21/2017 $2195 $1995 Register
0220601857

Dallas TX

Crowne Plaza North Dallas
11/27/2017 - 11/28/2017 $2195 $1995 Register
0220601859

San Francisco CA

AMA San Francisco Center
11/30/2017 - 12/01/2017 $2195 $1995 Register
0220601862

Saranac Lake NY

Virtual Meeting
12/04/2017 - 12/07/2017 $2095 $1895 Register
0220601863

Arlington VA

AMA Washington Area Center
12/07/2017 - 12/08/2017 $2195 $1995 Register
0220601851

Austin TX

12/11/2017 - 12/12/2017 $2195 $1995 Register
0220601867

Philadelphia PA

12/11/2017 - 12/12/2017 $2195 $1995 Register
0220601864

Atlanta GA

AMA Atlanta Center
12/11/2017 - 12/12/2017 $2195 $1995 Register
0220601869

Seattle WA

12/14/2017 - 12/15/2017 $2195 $1995 Register
0220601868

New York NY

AMA New York Center
12/14/2017 - 12/15/2017 $2195 $1995 Register
0220601858

Boston MA

12/18/2017 - 12/19/2017 $2195 $1995 Register
0220601871

Denver CO

12/18/2017 - 12/19/2017 $2195 $1995 Register
0220601870

Chicago IL

Summit West
12/18/2017 - 12/19/2017 $2195 $1995 Register
0220601872

San Francisco CA

AMA San Francisco Center
01/04/2018 - 01/05/2018 $2195 $1995 Register
0220601873

Chicago IL

Summit West
01/08/2018 - 01/09/2018 $2195 $1995 Register
0220601876

New York NY

AMA New York Center
01/11/2018 - 01/12/2018 $2195 $1995 Register
0220601875

Dallas TX

01/18/2018 - 01/19/2018 $2195 $1995 Register
0220601874

Arlington VA

AMA Washington Area Center
01/18/2018 - 01/19/2018 $2195 $1995 Register
0220601877

Newport Beach CA

01/22/2018 - 01/23/2018 $2195 $1995 Register
0220601878

Saranac Lake NY

Virtual Meeting
01/22/2018 - 01/25/2018 $2095 $1895 Register
0220601886

Lake Buena Vista FL

01/25/2018 - 01/26/2018 $2195 $1995 Register
0220601885

Houston TX

02/01/2018 - 02/02/2018 $2195 $1995 Register
0220601880

Atlanta GA

AMA Atlanta Center
02/05/2018 - 02/06/2018 $2195 $1995 Register
0220601882

Chicago IL

Summit West
02/08/2018 - 02/09/2018 $2195 $1995 Register
0220601883

New York NY

AMA New York Center
02/08/2018 - 02/09/2018 $2195 $1995 Register
0220601884

Arlington VA

AMA Washington Area Center
02/12/2018 - 02/13/2018 $2195 $1995 Register
0220601887

Saranac Lake NY

Virtual Meeting
02/12/2018 - 02/15/2018 $2095 $1895 Register
0220601917

San Francisco CA

AMA San Francisco Center
02/15/2018 - 02/16/2018 $2195 $1995 Register
0220601888

San Diego CA

02/22/2018 - 02/23/2018 $2195 $1995 Register
0220601893

Los Angeles CA

02/26/2018 - 02/27/2018 $2195 $1995 Register
0220601890

Denver CO

03/01/2018 - 03/02/2018 $2195 $1995 Register
0220601891

Seattle WA

03/01/2018 - 03/02/2018 $2195 $1995 Register
0220601892

New York NY

AMA New York Center
03/05/2018 - 03/06/2018 $2195 $1995 Register
0220601889

Cincinnati OH

03/08/2018 - 03/09/2018 $2195 $1995 Register
0220601895

Boston MA

03/12/2018 - 03/13/2018 $2195 $1995 Register
0220601894

Arlington VA

AMA Washington Area Center
03/15/2018 - 03/16/2018 $2195 $1995 Register
0220601896

Dallas TX

03/19/2018 - 03/20/2018 $2195 $1995 Register
0220601898

Atlanta GA

AMA Atlanta Center
03/22/2018 - 03/23/2018 $2195 $1995 Register
0220601899

Chicago IL

Summit West
03/22/2018 - 03/23/2018 $2195 $1995 Register

Prices are subject to change without notice. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.


If this course or the dates/locations listed do not have what you are looking for, then contact us and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

AMA's Main Conference Centers

Seminars scheduled for the cities below are held at the locations listed. For location information for other cities in which AMA seminars are held please call or email for information.
  • New York

    AMA executive Conference Center
    1601 Broadway New York, NY 10019
    American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

  • Chicago

    AMA executive Conference Center (adjacent to the Marroitt O'Hare)
    8655 West Higgins Rd
    Chicago, IL 60631

  • San Francisco

    AMA executive Conference Center (located in San Francisco Marriott Hotel)
    55 Fourth Street 2nd Level
    San Francisco, CA 94103

  • Atltanta

    AMA Executive Conference Center
    1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
    Atlanta, GA 30309

  • Washington D.C.

    Arlington, Virginia
    2345 Crystal Drive, Suite 200
    Arlington, VA 22202

Register Now


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We stand behind our seminars with a 100 percent, iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Details

Hosted By
  • Seminar Number:

    02206

  • Length:

    2 Day(s)

  • Program Hours:


    Registration begins at 8:30 a.m.

  • CEU Credits:

    1.2

  • PDU Credits:

    12.0

  • CPE Credits:

    14.0

  • FCOMM Credits:

    14.0

  • PDU_L Credits:

    12.0

  • PDCS Credits:

    12.0

  • Lunch:

    Lunch is on your own.

  • Continuing Education:

    Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required.

Bring a seminar to your site!

For information about bringing a course to your site please call 919-480-2550 or email the registry at eric@trainingregistry.com.