Interpersonal Skills for Managers

Program Description

What are interpersonal skills, and how can you improve them?


It’s a whole new world of work, and interpersonal skills are key. Organizational change, diversity and digital communications have changed the face of the workplace. Today, more than ever, success depends upon the combined cooperation, commitment and action of people—both face-to-face and across electronic and cyber channels. That's why interpersonal communication skills for managers are so critical in today's evolving business environment.

How You Will Benefit

  • Solve problems by clarifying the real issues and roadblocks
  • Minimize conflict and build group commitment
  • Influence others and motivate them to profitable action through interpersonal skills
  • Give criticism when necessary and praise to produce results
  • Make trade-offs without being a pushover on big issues
  • Implement plans without strong-arm tactics
  • Develop credibility based on respect and trust
  • Find alternatives to working with “difficult” people
  • Generate enthusiasm for your ideas and proposals
  • Give direction without creating “static”
  • Save time, energy and talent by improving the entire “people” side of your job

Who Should Attend

Managers, team leaders and supervisors who want to maximize their positive impact on others through effective interpersonal skills.

This interpersonal communication course gives you three days of solid learn-by-doing training to sharpen your skills with superiors, peers and subordinates.

Agenda

Communication and the New Workplace

  • Recognizing the expectations your manager, peers, employees and others have of your interpersonal skills performance
  • Distinguishing between behaviors and intentions

Understanding Perception, Self-concept and Expressing Emotions

  • How perceptions influence your interaction with others and their responses to you
  • Analyzing how you and your coworkers approach work and relate to each other
  • Understanding self-concept and reducing defensiveness

Nonverbal and Verbal Skills

  • Applying a five-step process to the development and delivery of clear messages
  • Understanding cross-cultural flexing

Using Listening and Feedback Skills to Build High-Performance Work Relationships

  • Identifying personal listening liabilities and strategies for improvement
  • Achieving productive and satisfying work relationships with peers, your manager and others
  • Developing strategies for constructive performance feedback
  • Directing and motivating others
  • Practicing steps to effectively give directions
  • Knowing what motivates others to achieve high levels of performance and effectiveness

Assertively and Productively Managing Conflict

  • The differences between assertive, nonassertive and aggressive behaviors
  • Negotiating your way out of conflict

Being a Team Player: The Synergistic Impact of All Your Interpersonal Skills

  • Identifying which stage of team development your work group is in and responding appropriately

Locations, Dates & Pricing

Pricing
# Location Date(s) List Member
0257599597

New York NY

AMA New York Center
12/13/2017 - 12/15/2017 $2445 $2195 Register
0257599598

San Francisco CA

AMA San Francisco Center
01/31/2018 - 02/02/2018 $2445 $2195 Register
0257599600

Atlanta GA

AMA Atlanta Center
04/09/2018 - 04/11/2018 $2445 $2195 Register
0257599601

New York NY

AMA New York Center
05/16/2018 - 05/18/2018 $2445 $2195 Register
0257599602

Arlington VA

AMA Washington Area Center
06/11/2018 - 06/13/2018 $2445 $2195 Register

Prices are subject to change without notice. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.


If this course or the dates/locations listed do not have what you are looking for, then contact us and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

AMA's Main Conference Centers

Seminars scheduled for the cities below are held at the locations listed. For location information for other cities in which AMA seminars are held please call or email for information.
  • New York

    AMA executive Conference Center
    1601 Broadway New York, NY 10019
    American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

  • Chicago

    AMA executive Conference Center (adjacent to the Marroitt O'Hare)
    8655 West Higgins Rd
    Chicago, IL 60631

  • San Francisco

    AMA executive Conference Center (located in San Francisco Marriott Hotel)
    55 Fourth Street 2nd Level
    San Francisco, CA 94103

  • Atltanta

    AMA Executive Conference Center
    1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
    Atlanta, GA 30309

  • Washington D.C.

    Arlington, Virginia
    2345 Crystal Drive, Suite 200
    Arlington, VA 22202

Register Now


Your Satisfaction Guarantee:

We stand behind our seminars with a 100 percent, iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Details

Hosted By
  • Seminar Number:

    02575

  • Length:

    3 Day(s)

  • Program Hours:


    Registration begins at 8:30 a.m.

  • CEU Credits:

    1.8

  • CPE Credits:

    21.0

  • FCOMM Credits:

    5.0

  • FPDEV Credits:

    16.0

  • Lunch:

    Lunch is on your own.

  • Continuing Education:

    Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required.

Bring a seminar to your site!

For information about bringing a course to your site please call 919-480-2550 or email the registry at eric@trainingregistry.com.