Management Skills for New Supervisors

Program Description

Develop the crucial management tools to help fully lead and motivate your team to higher productivity.


Change is the norm. You are responsible for your own productivity and that of your staff.  Your day-to-day dealings may now include colleagues, your boss and senior management who have different interests and viewpoints.

This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.

How You Will Benefit

  • Understand the management skills needed to succeed in a rapidly changing environment
  • Learn to plan, organize, communicate and monitor
  • Apply the most appropriate supervisory style to each individual and situation
  • Understand your legal responsibilities
  • Learn management skills to help you give constructive criticism
  • Maximize productivity by leveraging diversity and individual differences
  • Learn techniques to help you cope with difficult employees
  • Use delegation for effective employee development, time management and motivation
  • Increase job satisfaction and work output through coaching

Who Should Attend

New supervisors with fewer than five years of supervisory experience and process and production supervisors who want the benefit of basic management skills training.


Embracing Your New Role and Expectations

  • What your boss, employees, peers and senior management expect from you in your supervisory role
  • Four basic management functions: planning, organizing, communicating, monitoring

Managing a Diverse Workforce

  • Diversity issues and how they affect you, your work unit and your company
  • Understand the Americans with Disabilities Act (ADA), hostile environment and other key laws and legal terms relevant to your supervisory position

Filling Your Communication Skills Toolbox

  • Advantages and disadvantages of one-way and two-way communication and when to use each
  • Capitalize on the benefits of email
  • Demonstrate paraphrasing to check for content understanding
  • Experience the impact of nonverbal communication
  • How to ask questions that get the answers you really need

Coaching for High Quality Performance

  • How to give and receive criticism constructively
  • Learn to minimize defensiveness in yourself and others
  • Demonstrate a five-step coaching discussion model

Creating a Motivating Environment

  • Establish the essentials of a motivating environment
  • Demonstrate rules for reinforcing productive behavior

Taking Delegation, Performance and Team Development to the Next Level of Excellence

  • Use delegation as a motivational tool
  • Develop a strategy for solving a current employee motivational problem

Managing Performance Appraisals

  • Understand your company’s appraisal system
  • Record keeping and compliance issues
  • Write a performance appraisal document
  • Conduct an effective performance appraisal meeting

Managing Time Effectively

  • Key principles of effective time management
  • Share time management best practices
  • Five stages of managing meetings

Planning for Continuing Growth

  • Select and prioritize your own next steps
  • Develop an action plan for continuing professional development

Locations, Dates & Pricing

# Location Date(s) List Member

New York NY

AMA New York Center
02/26/2018 - 02/28/2018 $2195 $1995 Register

Anaheim CA

02/28/2018 - 03/02/2018 $2195 $1995 Register

Arlington VA

AMA Washington Area Center
03/05/2018 - 03/07/2018 $2195 $1995 Register

Chicago IL

Summit West
03/12/2018 - 03/14/2018 $2195 $1995 Register

New York NY

AMA New York Center
03/19/2018 - 03/21/2018 $2195 $1995 Register

Dallas TX

03/21/2018 - 03/23/2018 $2195 $1995 Register

Seattle WA

03/28/2018 - 03/30/2018 $2195 $1995 Register

Houston TX

04/09/2018 - 04/11/2018 $2195 $1995 Register

Saranac Lake NY

Virtual Meeting
04/10/2018 - 04/19/2018 $2095 $1895 Register

Boston MA

04/18/2018 - 04/20/2018 $2195 $1995 Register

Durham NC

04/18/2018 - 04/20/2018 $2195 $1995 Register

Chicago IL

Summit West
04/23/2018 - 04/25/2018 $2195 $1995 Register

San Francisco CA

AMA San Francisco Center
04/25/2018 - 04/27/2018 $2195 $1995 Register

Atlanta GA

AMA Atlanta Center
04/30/2018 - 05/02/2018 $2195 $1995 Register

Denver CO

05/02/2018 - 05/04/2018 $2195 $1995 Register

New York NY

AMA New York Center
05/07/2018 - 05/09/2018 $2195 $1995 Register

Los Angeles CA

05/09/2018 - 05/11/2018 $2195 $1995 Register

Arlington VA

AMA Washington Area Center
05/16/2018 - 05/18/2018 $2195 $1995 Register

Chicago IL

Summit West
06/04/2018 - 06/06/2018 $2195 $1995 Register

New York NY

AMA New York Center
06/06/2018 - 06/08/2018 $2195 $1995 Register

San Francisco CA

AMA San Francisco Center
06/11/2018 - 06/13/2018 $2195 $1995 Register

Saranac Lake NY

Virtual Meeting
06/12/2018 - 06/21/2018 $2095 $1895 Register

Arlington VA

AMA Washington Area Center
06/13/2018 - 06/15/2018 $2195 $1995 Register

Prices are subject to change without notice. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.

If this course or the dates/locations listed do not have what you are looking for, then contact us and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

AMA's Main Conference Centers

Seminars scheduled for the cities below are held at the locations listed. For location information for other cities in which AMA seminars are held please call or email for information.
  • New York

    AMA executive Conference Center
    1601 Broadway New York, NY 10019
    American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

  • Chicago

    AMA executive Conference Center (adjacent to the Marroitt O'Hare)
    8655 West Higgins Rd
    Chicago, IL 60631

  • San Francisco

    AMA executive Conference Center (located in San Francisco Marriott Hotel)
    55 Fourth Street 2nd Level
    San Francisco, CA 94103

  • Atltanta

    AMA Executive Conference Center
    1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
    Atlanta, GA 30309

  • Washington D.C.

    Arlington, Virginia
    2345 Crystal Drive, Suite 200
    Arlington, VA 22202

Register Now

Your Satisfaction Guarantee:

We stand behind our seminars with a 100 percent, iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Details

Hosted By
  • Seminar Number:


  • Length:

    3 Day(s)

  • Program Hours:

    Registration begins at 8:30 a.m.

  • CEU Credits:


  • PDU Credits:


  • CPE Credits:


  • FBSMO Credits:


  • FCOMM Credits:


  • PDU_L Credits:


  • Lunch:

    Lunch is on your own.

  • Continuing Education:

    Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required.

Bring a seminar to your site!

For information about bringing a course to your site please call 919-480-2550 or email the registry at