Successfully Managing People

Program Description

Move your team to higher performance

Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.

You’ll learn how to:

  • Motivate every member of your team—even if they don’t share your values
  • Use positive and corrective feedback to turn problem employees around and maximize productivity
  • Apply the most relevant conflict resolution style to eliminate friction

You’ll also get:

  • Practice adapting your style using case studies
  • Personal feedback from the instructor and peers
  • Pre- and post-seminar assessments
  • Tune-up materials to review what you’ve learned after the event
  • And additional resources to maximize your training goals

How You Will Benefit

  • Motivate and direct the employees you rely on—even when they don’t share your values
  • Adjust your management and personal style to the needs of different situations
  • Get more done by using the appropriate delegation techniques for any given situation
  • Resolve conflict more effectively in a wide variety of situations
  • Turn difficult people and poor performers into team players
  • Win the cooperation and trust from those within your organization
  • Increase your confidence, leadership skills, and personal and professional satisfaction in your job by managing people successfully

Who Should Attend

Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude, and commitment to shared goals.


The Experience of Being a Manager

  • How to get people to want to do what they’re supposed to do
  • Specific challenges you face when motivating others


  • Values and their impact on work life
  • How values can have productive and nonproductive results
  • Identify value conflicts in yourself and in others

Personal Styles

  • Determine your own personal style profile
  • Gain insight into the strengths and limitations of your profile
  • Use behavioral clues to determine others’ personal styles
  • How to work more effectively with other personal profiles


  • Employee motivation factors and their impact on behaviors and work settings
  • How to tailor your motivational efforts to individual employees and different situations

Listening, Body Language, Giving Feedback, and Dealing with Difficult People

  • Use active listening to gain information and understand employees’ perspectives
  • Effectively apply positive and corrective feedback
  • Use appropriate values alignment when dealing with difficult employees


  • The dimensions of conflict resolution
  • Identify your own preferred conflict-resolution styles for better conflict management
  • Use different conflict resolution styles in different situations


  • Different delegation styles: How and when to use them
  • Determine the appropriate delegation style for employees and situations

Understanding Organizational Culture and Subculture

  • The impact of organizational culture and subculture and “cultural blinders”
  • Explore the assumptions that impact your team’s thinking and actions
  • Identify and build on the strengths of your team’s culture

Emotional Intelligence

  • The components of emotional intelligence
  • Gain an honest and accurate assessment of yourself
  • Develop an improvement strategy

Ethical Leadership

  • Identify your group’s values
  • Your vision for ethical leadership

Action Planning

  • Develop a specific plan for applying what you’ve learned back on the job
  • Identify people who can support your action plans

Locations, Dates & Pricing

# Location Date(s) List Member

Nashville TN

03/19/2018 - 03/21/2018 $2445 $2195 Register

Arlington VA

AMA Washington Area Center
03/26/2018 - 03/28/2018 $2445 $2195 Register

San Francisco CA

AMA San Francisco Center
03/28/2018 - 03/30/2018 $2445 $2195 Register

Dallas TX

04/02/2018 - 04/04/2018 $2445 $2195 Register

New York NY

AMA New York Center
04/04/2018 - 04/06/2018 $2445 $2195 Register

Philadelphia PA

04/09/2018 - 04/11/2018 $2445 $2195 Register

Chicago IL

Summit West
04/09/2018 - 04/11/2018 $2445 $2195 Register

Atlanta GA

AMA Atlanta Center
04/23/2018 - 04/25/2018 $2445 $2195 Register

St Pete Beach FL

05/02/2018 - 05/04/2018 $2445 $2195 Register

Morristown NJ

05/07/2018 - 05/09/2018 $2445 $2195 Register

San Francisco CA

AMA San Francisco Center
05/09/2018 - 05/11/2018 $2445 $2195 Register

Arlington VA

AMA Washington Area Center
05/16/2018 - 05/18/2018 $2445 $2195 Register

Chicago IL

Summit West
05/16/2018 - 05/18/2018 $2445 $2195 Register

Boston MA

05/21/2018 - 05/23/2018 $2445 $2195 Register

Scottsdale AZ

06/04/2018 - 06/06/2018 $2445 $2195 Register

Saranac Lake NY

Virtual Meeting
06/04/2018 - 06/13/2018 $2345 $2095 Register

New York NY

AMA New York Center
06/06/2018 - 06/08/2018 $2445 $2195 Register

Seattle WA

06/11/2018 - 06/13/2018 $2445 $2195 Register

Columbus OH

06/20/2018 - 06/22/2018 $2445 $2195 Register

Prices are subject to change without notice. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.

If this course or the dates/locations listed do not have what you are looking for, then contact us and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

AMA's Main Conference Centers

Seminars scheduled for the cities below are held at the locations listed. For location information for other cities in which AMA seminars are held please call or email for information.
  • New York

    AMA executive Conference Center
    1601 Broadway New York, NY 10019
    American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

  • Chicago

    AMA executive Conference Center (adjacent to the Marroitt O'Hare)
    8655 West Higgins Rd
    Chicago, IL 60631

  • San Francisco

    AMA executive Conference Center (located in San Francisco Marriott Hotel)
    55 Fourth Street 2nd Level
    San Francisco, CA 94103

  • Atltanta

    AMA Executive Conference Center
    1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
    Atlanta, GA 30309

  • Washington D.C.

    Arlington, Virginia
    2345 Crystal Drive, Suite 200
    Arlington, VA 22202

Register Now

Your Satisfaction Guarantee:

We stand behind our seminars with a 100 percent, iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Details

Hosted By
  • Seminar Number:


  • Length:

    3 Day(s)

  • Program Hours:

    Registration begins at 8:30 a.m.

  • CEU Credits:


  • PDU Credits:


  • CPE Credits:


  • FCOMM Credits:


  • FPDEV Credits:


  • PDU_L Credits:


  • Lunch:

    Lunch is on your own.

  • Continuing Education:

    Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required.

Bring a seminar to your site!

For information about bringing a course to your site please call 919-480-2550 or email the registry at