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Courses

  • 12201 Request Info

    What's the Real Problem?

  • 12202 Request Info

    Group Problem Solving and Decision Making Techniques

    This one-day skill-building participant-centered workshop is designed to be an introductory program for individuals new to group problem solving and decision-making techniques or a refresher course for individuals with moderate experience. It will provide information and practice with group-centered techniques for finding and defining problems, generating alternatives, and making decisions. The workshop demystifies common quality improvement tools such as "Ishikawa diagram," "pareto chart," and "nominal group technique" so that the participants know what they are and when to use them effectively. The exercises are tailored to give the participants an opportunity to test the techniques on issues relevant to them.
  • 12203 Request Info

    How to Hire the Right Person

    This one-day skill-building participant-centered workshop is designed to assist supervisors and managers in improving their abilities to conduct an effective selection interview that protects them from the "professional interviewee" who shines during the interview but tarnishes quickly once on the job. Through interactive exercises, the participants will learn how to conduct an effective hiring interview and develop behavioral situational and organizational - fit structured interview questions and benchmark answers to ensure an effective hiring decision.
  • 12204 Request Info

    Finding, Selecting and Retaining Employees

    This one-day skill-building participant-centered workshop is designed to help participants identify and plan how to meet the three criteria that must be met to ensure a quality hiring decision. Using interactive exercises, the participants: explain the steps in an effective recruitment and selection process; perform a task analysis; determine the most effective recruitment strategies; create a pre-screening device; develop a structured interview; discuss how to avoid illegal questions; identify eight ways to increase new employee retention; and practice applying seven motivational tools.
  • 12205 Request Info

    Successful Selection Interviewing Skills

    This one-day skill-building participant-centered workshop is designed to assist supervisors and managers in improving their abilities to conduct an effective selection interview that protects them from the "professional interviewee" who shines during the interview but tarnishes quickly once on the job. The workshop provides information ad practice in how to: clearly define the job; identify the skills, knowledge and abilities necessary to perform the job; create questions that screen for these prerequisites; and develop benchmark answers for each question. The workshop also discusses the purpose and stages of a selection interview, general interview principles, the role of open-ended and probing questions, and appropriate opening and concluding statements.
  • 12206 Request Info

    Taking the Pain out of Delegation

    This one-day skill-building participant-centered workshop uses an interactive participatory approach and practical work examples to help participants: identify why supervisors should delegate: explore why they don't; and explain how to delegate effectively. As a result of this workshop, the participants will be more comfortable making delegation decisions and will leave with a specific delegation plan to implement back on the job. This program is unique in using a self-analysis module, in which the participants identify and attempt to address any assumptions or beliefs about themselves as individuals and as managers that can get in the way of their willingness to delegate.
  • 12207 Request Info

    Direction and Delegation

  • 12208 Request Info

    The Manager as Teacher and Coach

  • 12209 Request Info

    Coaching Skills in a Quality Improvement Culture

    This skill-building participant-centered workshop is designed to coach experienced and novice supervisors and managers in developing and practicing coaching skills, and becoming more comfortable with their coaching role.
  • 12210 Request Info

    Coaching Skills in a Labor-Management Cooperative Culture

    This skill-building participant-centered workshop is designed to coach experienced and novice supervisors and managers in developing and practicing coaching skills, and becoming more comfortable with their coaching role.
  • 12211 Request Info

    Coaching and Counseling Skills

  • 12212 Request Info

    Making the Most of Your Mentoring Relationship

    This one-day skill-building participant-centered workshop is designed to develop mentor skills and provide the starting point for creating a constructive mentor-mentee relationship. The morning is devoted to providing practical skills for mentors in how to draw out the mentee's needs and goals, and support the mentee's learning. The afternoon focuses on the cooperative development of a mentoring plan and schedule by the mentors and mentees, following a twelve-step checklist.
  • 12213 Request Info

    The Supervisor's Motivational Tool Kit

    This one-day skill-building participant-centered workshop is designed to assist supervisors and managers in improving their abilities to get employees to want to do what they want them to do. The workshop provides practical information and practice with the two major factors that have an impact on employee motivation: (1) their personal motivators and (2) their need for a clear understanding of what is expected of them. Using interactive exercises, the participants will learn when to use the seven tools in the supervisor's motivational tool kit to accomplish desired results. They will also learn a six-step performance management process.
  • 12214 Request Info

    The Middle Manager's Role in a Motivational Environment

  • 12215 Request Info

    How to Write Job Descriptions That Work for You

  • 12216 Request Info

    Supervisor Friendly Performance Management

    This one-day skill-building participant-centered workshop is designed to be an introductory program for individuals new to the role of supervising less effective employees for improved performance or a refresher course for individuals with moderate experience. The workshop includes an analysis of the reasons that motivate poor performance, as well as degree to which the participants' characteristic response to poor performers is effective. It assists the participants in identifying what employees need to be effective performers and then provides the skills and techniques to meet those needs. The workshop incorporates interactive exercises and simulations to give the participants an opportunity to learn and apply a six-step performance management strategy to their specific employee problem situation.
  • 12217 Request Info

    User Friendly Performance Evaluation

  • 12218 Request Info

    Developing and Evaluating Performance Standards

  • 12219 Request Info

    How to Conduct a Performance Appraisal Interview

    This one-day skill-building participant-centered workshop is designed to assist managers and supervisors in improving their abilities to conduct both formal and informal performance appraisal interviews. The workshop provides general information regarding the purpose of performance appraisal interviews and the steps involved in preparing for and conducting the interview. The workshop includes interactive exercises and case situations which give the participants an opportunity to identify barriers to effective interviews and steps to eliminate or minimize them, as well as an interpersonal communication strategy to ensure effective results from the interview. Emphasis is placed on encouraging the employee to assume responsibility for improving performance, as well as learning how to handle a defensive employee.
  • 12220 Request Info

    Supervising for Improved Employee Performance