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Courses

  • 12321 Request Info

    Inventory Management

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. No business can survive very long without an effective program of controls over the parts and materials used in producing or distributing the goods and services of the firm. Three day class. Cost is $1999.00.
  • 12322 Request Info

    Technical Writing

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. The Technical Writing class prepares you to create effective technical documents for both written and digital media with emphasis on technical memos, problem-solving reports, and decision-making reports. One day class. Cost is $649.00.
  • 12323 Request Info

    Accounts Receivable

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This two day class provides an overview of the credit, collections, and accounts receivable functions for accounts receivable managers. Included are tips and techniques as well as case studies. The class shows how to stream line the credit process and how to make this area as efficient as possible. Two day class. Cost is $1399.00.
  • 12324 Request Info

    Facility Management

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This course is for those who not only want to obtain a thorough understanding of the methods, skills, and equipment used in the art of facility management, but also seek firsthand knowledge on how to manage effectively in a changing world. Three day class. Cost is $1999.00.
  • 12325 Request Info

    Cost Accounting Training Course

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This five day class packs the essentials you need to know for your future in a unique ten module format that is well organized, practical, and concise. You gain a thorough understanding of cost concepts, cost behavior, and cost accounting techniques as they apply to manufacturing and service businesses. Cost $2,999.00.
  • 12326 Request Info

    PRODUCTION PLANNING

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. Students are taught how to create a process map to help enable them to identify problems with a particular production line. The class then takes an extensive look at forecasting to provide students with an understanding of industry recommended procedures for reliable forecasting. Next, we examine best practices in sales and operations planning and preparation of the master schedule. We now discuss best practices in materials resource planning (MRP), capacity management, and production activity control to learn how to make the most of what we have to work with. The class finishes up with training in lean manufacturing, just in time (JIT), and the theory of constraints. Cost of this course is $1,999.00
  • 12327 Request Info

    CASH MANAGEMENT

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. Learn practical, real-world examples and techniques for managing cash. Optimize cash flows and liquidity management. Discover the implications of recently enacted financial deregulation laws. Conduct financial transactions in the global, e-commerce economy. Develop a partnership approach to bank relationships. Three day class. Cost is $1999.00.
  • 12328 Request Info

    TREASURY MANAGEMENT TRAINING

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This two day class provides an in-depth look at the principals and practices used by corporate finance and treasury professionals to optimize cash resources, maintain liquidity, ensure access to short-term and long-term financing, judge capital investment decisions and control exposure to financial risk.takes. Three day class. Cost is $1999.00.
  • 12329 Request Info

    ISO 9000:2000 Internal Auditing Course

    ISO 9000:2000 INTERNAL AUDITOR Training,1-3 days,What are changes to theISO 9000:2000?,What to Look For As an Auditor,Auditing Techniques,Developing a Checklist,Questioning Techniques&Perform an actual audit.
  • 12330 Request Info

    ISO 9001:2000 Awareness Update Workshop

    Taught by an RAB Registerd Lead Auditor, this 1 to 2- day on-site session gives you the changes from the 1994 ISO Standards to the new ISO 9001:2000 requirements.
  • 12331 Request Info

    Communicating With Others

    • Introductions • Expectations/objectives including Workgroup/Team Goals • Program Overview • Describe how listening is important to you in what you do • How do you know when it’s working and when it’s not? • Identify Effective & Ineffective Communication • Understand Your Own Communication Style and Others’ Communication Styles and the o Benefits and Watch-Outs of the Different Styles • Identify and Overcome Barriers to Communication • Project a Positive Image Through Verbals & Non-Verbals • Verbal, Vocal & Visual (non-verbal) Communication • Understanding and Listening to “Customers” • Listening Techniques • Ideas for Improving Communication • Preparing for successful conversations • Interpersonal Dynamics – Business Communication and Listening Skills • Department or Team Meetings • Summary & Action Planning
  • 12332 Request Info

    Conflict Resolution Skills & Techniques

    1. Introductions • Expectations/objectives including Workgroup/Team Goals 2. What is Conflict? What is Healthy Conflict, What is Unhealthy? • Typical problems encountered 3. Why Does it Happen? What’s the Value of Good Conflict? 4. Looking at Conflict – The Layers of an Issue • What’s going on? Why is this person so upset? What was threatened? What do they need? 5. Conflict Spectrum - Escalation of Conflicts/Issues – Differences, Discord, Dispute • Activity – Identify what’s happening at each of the three phases 6. LSI Conflict Style (management/resolution) Assessment • What’s your “conflict resolution style”? What about those of your peers? • Activity – Review style types & Discussion 7. Group Exercise 8. Process of Behavior Change 9. Why People “Don’t Do What You Want Them to Do” 10. How People React and Interact 11. Diagnosing Conflict 12. Ideas for Managing & Resolving Conflict
  • 12333 Request Info

    Effective Meeting Management

  • 12334 Request Info

    Effective Listening Skills

    1. Program Introduction and Overview 2. Describe how listening is important to you in what you do ? How do you know when it’s working and when it’s not? 3. Identify Effective & Ineffective Communication ? One-way, Two-way & Three-way Communication 4. Understand Your Own Communication Style and Others Communication Styles and the Benefits and Watch-Outs of the Different Styles 5. Identify and Overcome Barriers to Communication 6. Project a Positive Image Through Verbals & Non-Verbals 7. Understanding and Listening to “Customers” 8. Listening Techniques 9. Ideas for Improving Communication 10. Influence Others – Get others to see your point 11. Preparing for successful conversations ? Giving and receiving feedback ? How to ensure the other person feels like s/he was heard 12. Create Rapport and Build Trust 13. Accomplish Both the Practical and Personal Aspects of Conversation by Listening 14. Customer Case Studies/Role Plays 15. Wrap-up and Action Planning
  • 12335 Request Info

    Mentoring Employees for Success

    1. Introductions • Expectations/objectives including Workgroup/Team Goals • Program Overview 2. Coaching & Leadership • Competencies • Rotating Leadership • Setting Performance Expectations • Planning for Improvement • Coaching Challenges 3. On-The-Job Training (Coaching) • The Coach’s Role of Training on the Job • Preparation & Tips • Orientations -- How to orient new employees • List of items to cover for new employees 32. Giving and Receiving Feedback • Two types of feedback – affirming & adjusting 5. Communicating Direction, Goals and Objectives/Visioning • Setting goals or objectives that motivate – setting a vision • Types of projects to motivate employees 6. Providing Reinforcement for Employees -- Motivation • Frequency, How to give, How to use forms • Positive & Negative Reinforcers 7. Coaching role play practice – real-work scenarios, plus challenges 8. Summary & Action Planning
  • 12336 Request Info

    Preventing Sexual Harassment

    What is Sexual Harassment? Definition Types Criteria Behaviors - Verbal, Visual, Physical Sexual Harassment Laws and Court Cases Consequences of Sexual Harassment To the Target, the Harasser, the Organization Responsibilities of the Organization Organization’s Policy on Harassment/Discrimination Responsibilities of the Manager/Supervisor Proactive Strategies for all Employees What to Do When It Happens? Handling of Complaints Video: Is It or Isn’t It Sexual Harassment?
  • 12337 Request Info

    People Trends & Strategies - Managing Diversity

    Trends in Business & Reasoning for Strategies o Current business & market trends affecting people strategies and diversity o Business case for managing people strategies & developing a greater diversity response Diversity Dimensions, Issues & Awareness o The dimensions of diversity in a workforce – age, gender, race, nationality, abilities, education, goals, values, personality, lifestyle, etc. o Barriers & Types of -- Attitudes, Stereotypes, Prejudices, Discrimination, Harassment o Legal issues of Harassment – broad EEO categories Workforce Trends & Concerns, and Responsive Strategies o What are the workforce trends which are driving a more diverse workforce o How to respond to and take advantage of (build on) workforce trends Further People Strategies & Ideas for Managing Diversity in People/Management Practices o Staffing & Selection o Organizational Development o Performance Partnering/Management o Leadership Development/Hi-Potential Development o Succession Planning Planning
  • 12338 Request Info

    Strategic Planning

    • Strategic Planning using Hoshin Planning tools (which can also be used for Project Strategy) • The planning process can include the following, depending on interest of CLIENT: o Involve stakeholders in the process – staff, other organizations, groups & individuals o Involve stakeholders about current and future attributes/characteristics of CLIENT, SWOT (strengths, weaknesses, opportunities, threats), and the mission, vision, values and core competencies of the org., o Revisit or develop Mission, Vision & Core Values o Revisit or develop Core Competencies – core skills/competencies of CLIENT o Revisit or develop Core Strategies o Develop criteria for selecting new projects/ideas to act upon, and criteria for continuing to operate current programs or off-load o Use a process to determine key objectives & actions o Review current programs for alignment with Mission, Vision, o Develop timeline & action plan, key success measures
  • 12339 Request Info

    Team Discussion & Consensus Building

  • 12340 Request Info

    Team Building, Collaboration & Change

    • Introductions • Expectations/objectives including Workgroup/Team Goals • Program Overview • Introduction (review from pre-reading) to MBTI Types & Various Aspects • Various Lenses – we’ll focus on the temperaments lens • Review of Group MBTI & Individual MBTI types ( group report does not reveal individuals’ o identities) • MBTI Type & Emotional Intelligence – what are the tendencies and implications • Self-review comparison of group MBTI to my own MBTI type – my preferences vs. group o tendencies • Using group strengths and areas for growth in working together & supporting each other • Implications for: ? team dynamics & culture ? planning ? communication ? leadership ? change ? collaborative problem solving ? stress management & team support ? sharing of benchmark experiences (optimal work experiences) • Team Action Strategies • Managing the team – strategies for dividing work • Team Building and Building Trust • Group discussions using several work