Business Training Programs

Click on the name of the course to be taken to our website for class schedule, class outline, and to register. In the Academy of Business Training Leadership Skills Training courses, working professionals will learn the administration of their area of responsibility within an organization, whether it is a business, a not-for-profit organization, or government body. Students will learn to set the strategy of their area of responsibility and to coordinate the efforts of its employees (or of volunteers) to accomplish its objectives through the application of available resources, such as financial, natural, technological, and human. Students will learn to identify the mission, objectives, procedures, rules, and management of the human resources of the organization to contribute to the success of the organization. Students will also learn effective communication, motivation, and successful progress or system outcomes.

Overview: This webinar will give you all the tools you need to start your Exit Interview program or improve the one you have. It isn't rocket science but there are best practices and considerations for doing them well. Our intent is to get you up to speed as quickly and effectively as possible.

Overview In this practical webinar, we will discuss best practices to get you thinking about how to be a proactive catalyst of an approach that works smarter, ensure continuous feedback happens between managers and employees, and delivers improved employee performance and productivity.

Overview Excel functions can greatly enhance your ability to perform tasks in day to day activities in Excel. While there are hundreds of functions in available, there are 10 functions that all Excel users should know. Whether you are an office worker, or a small business owner using Excel to keep track of your finances or just the casual user, these Excel functions can be very important time savers and enhance your ability to create better performing spreadsheets!

Overview In this training session, we will cover what you really need to know about Form I-9 and E-Verify compliance as well as strategies for assessing hiring policies and implementing critical changes before ICE comes knocking on the door. Why you should Attend As they say, "The ICE man cometh". Anyone can claim an employer has not complied with E-Verify and Form I-9 requirements-and worst of all; those claims don’t even have to be true to trigger an audit. If that’s not enough, government agencies are actually starting to "talk" to each other. For example, the US Department of Labor (DOL) communicates with the Internal Revenue Service (IRS) and the Department of Homeland Security (DHS) communicates with Child Support Services and on and on.

Overview Performance management approaches have evolved over time. Originally, they were very top-down, control-based approaches. Today's approaches have changed dramatically. Control is dead and in it's place is engaged collaboration. In this fast-moving program, Don will share strategies and tools for picking up your performance management game! Why you should Attend You should attend this program if you are interested in: Finding out what is working…and not working in the new world of performance management How Millennials and GenZ are changing management's approach The importance of inclusion in designing performance management programs Performance Management and the remote workforce The impact of flattened organizations And more

Overview A culture change premise is relationship is foundational to transforming culture. The institutional model shuns friendships when in fact there are obvious benefits to promoting relationship/friendship between staff members, between residents and between staff and residents. Only in relationship can one truly be known which leads to both connectedness and good care. Research shows that building relationships contributes to recruitment and decreased turnover; in other words, saved money and a lot less stress for everyone.

Overview Most users don't even scratch the surface of what Microsoft Outlook can do to help them get and stay organized. Learn valuable tools and techniques to get your Outlook inbox in shape. Keeping too many e-mails not only makes it difficult to find what you're looking for, but can also expose your organization to risks. This webinar will cover key techniques to manage your inbox and stay in compliance with data security and record retention policies and regulations. You will see the whole tool box at your disposal. From categories to rules and follow-up flags to folders, you'll know how to design an email message management system that works for you and works the way you work. This session will be applicable to all versions of Outlook from Office 2010 through Office 2019/Office 365 desktop. If you are primarily using Outlook Online, you'll still find this session useful, as many of the tools have Outlook Online equivalents.

Overview HR professionals frequently supervise, manage and/or analyze and report many types of HR data. This overflow of personnel data ranges from employee time sheets to payroll records to department, divisional and company-wide employee information including: hiring date, salary, position, employee class, department, division, employee evaluation ratings and much more. 90 minutes of concise, focused Excel training designed specifically for HR professionals can simplifying these tasks for you. You will learn how to use Excel to track and report your most frequently reported and analyzed HR data. HR Professionals will learn Excel tips and techniques that will save hours of time resolving the difficulties you face on a daily basis in completing and analyzing employee time sheets, payroll, company-wide reports and more! This webinar is also helpful for professionals who do not work in HR but are administrative or supervisory personnel who want to learn how to better utilize Excel.

Overview: Once a customer has been acquired, an organization needs to maximize the lifetime value of the relationship. This course will explore the following topics: Understanding the customer journey What is journey analytics? Building an omni-channel customer view Creating Behavior-Based Dynamic Customer Segments Using predictive analytics Measuring campaign results Ideal Customer Profile targeting and alignment

Overview The purpose of this webinar topic is to SAVE YOU TIME! These are the old-school tips and tricks that have been forgotten by so many Excel users. You will learn from a seasoned Excel trainer that still uses these amazing techniques on a daily basis. Why you should Attend These amazing features have been around Excel since its inception, and yet hardly taught anymore. They are given new life in this webinar! They will change how you handle your spreadsheets and data projects and make you more efficient and productive in just one session.

Overview Most people realize that being emotionally smart helps in business, and there's no shortage of empirical evidence to suggest that this realization is pretty accurate. The real question is: can people learn to be more emotionally smart? The answer is, yes. As with all forms of intelligence, there is a natural aptitude, nature, and a learned component, nurture. Individuals displaying high emotional quotients likely got lucky in both areas, born with the abilities and surrounded by good role models. Another way to boost your skills is by attending an experiential webinar that provides a nurturing of abilities. This, do not miss, webinar gets to the heart of what matters most in our daily interactions with colleagues, clients, family and friends emotion.

Overview Now that you have endured the COVID-19 crisis, how do you prepare to go back to work and bring others back to the office? How do you re-engage laid off workers? What emotional and other supports can you provide to transitioning employees? What supports are you required to provide? How do you phase in your resumption of normal operations? Whether you were shut-down or slowed-down, ramping back up to normal operations requires business resumption planning and careful transition. Learn how to restore business operations and help yourself and others resume activities while leveraging recent lessons learned.

Overview: Hiring talent the right talent is one of the most critical functions needed for your company's success. Unfortunately, many job candidates are not 100% truthful or accurate in how they present themselves to potential hiring managers. This webinar will help you uncover potential "red flags" in job candidates and determine whether the inaccuracies in their resumes, interview responses or even reference checks are simply sloppiness, ignorance or intentional deception.

The first step in catapulting your career ahead of your competitors is fully to use Microsoft Outlook.If you are using Outlook mainly to send and receive email and to record appointments and meetings, about 85% of the power of Microsoft Outlook is being left unused.

Overview To provide the participants with an in-depth knowledge and experience of: Fraud detection strategies Information Technology Reporting lines (Whistle Blowers.) Auditing - surprise audits, internal and external Theoretical and legal issues pertaining to fraud detection Response to fraud Evidentiary issues

The Five Dysfunctions of a Team has showcased how teamwork is still the most ultimate competitive advantage. In 2015, Patrick Lencioni teamed up with the publisher of Everything DiSC to take his training and add a behavioral component to this powerful training program. Lencioni's training is now called the Five Behaviors of a Team and accreditation for this program is now available. In this five-week, online program, trainers and coaches will complete self-paced pre-work and join weekly live sessions where they dig into Lencioni's team-based model. Learners will walk away with a better understanding of the model and how to conduct a successful program. Facilitation materials are included in the cost of this program. Register now for $3,695.

Overview: Deviation investigations are a very common topic to be reviewed during FDA investigations. Ensuring the firm has robust and complete write-ups of these situations is key to a successful audit. Having inadequate investigations could potentially cause some severe issues for the company and may sometimes result in warning letters, consent decrees or recalls. Why you should Attend: This webinar will help attendees understand the fundamental steps of a deviation investigation with focus on using facts and objective evidence to arrive at root cause and CAPA.

Overview: Standard Operating Procedures (SOPs) are a regulatory requirement for industries that are governed by the FDA and other world health authorities. Currently, there is no guidance on how to develop or manage the SOP creation or the SOP quality system. Why you should Attend: Consequently, SOPs are frequently written in a way that makes compliance difficult or downright impossible. In many cases, this sometimes leads to subpar documents that come to light during a regulatory inspection. In this webinar you will learn how to write, organize, and maintain SOPs and train personnel in a way that will ensure compliance in a way that is reproducible and easy to follow.

Overview Of course, we all have customers and we know we need to maintain a good relationship with them. But how do we do that? Yes, software systems are useful tools, which help us track the details. Our strategy for staying connected with customers is much more important. Each customer is unique. How do they want to be contacted? What are their needs? What affects their business today? Have their needs changed since we worked with them initially? What results did they get from working with us? Do they need additional products or services? The questions mount up, and that's the key to managing these vital relationships. Learn to think more strategically about sustaining long-term healthy relationships and grow your business with every interaction.