This high-energy, interactive program offers a new definition of conflict, a new way of looking at it, a new way of experiencing it, and a new way of responding to it. You will learn to practice conflict resolution through the use of film clips, real-life examples, tips, guidelines, role-plays, inquiries, and experiential exercises. In addition, you will be introduced to a unique communication model, which can serve as a guide to help you achieve "win/win" outcomes. Course content will be customized to focus on the concerns of all attending.