Business Communication

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  • 41 Request Info

    Communicating with Difficult People - Customer Service Training

    Develop customer satisfaction and loyalty,improve customer service satisfaction scores,increase customer retention,increase first point of contact resolution, reduce employee turnover due to stress. Taylor Performance Solutions customized training programs help businesses: • Increase first point of contact problem resolution • Develop customer satisfaction and loyalty • Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using our clients’ products, process and customer demographics. The programs are highly interactive with many opportunities for participants to practice enhancing their skills using scenarios that mirror actual interactions with their customers.
  • 42 Request Info

    Communicating with Impact

    Interpersonal Communication that Builds Trust Communication Methods that Make Sense – and Make Your Point Being a Receptive Communication Partner Communication Challenges: Navigating Choppy Waters
  • 43 Request Info

    Communication Lab 2.0

    Communication Lab 2.0 provides you with basic guidelines for e-mail etiquette. E-mails are different from text messages, so should be written differently. This DVD is a fun and humorous way to improve the quality of customer communications.
  • 44 Request Info

    Communication Skills, Presentation Skills Training, Media Training, Crisis Communications, Speech training

    TPG provides expert executive coaching in media training, crisis communications, presentation skills and speech. Former journalists and sr. communication experts offer individual or group training. Real-world expertise. Customized agendas. (301) 908-3896
  • 45 Request Info

    Communication Strategies

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. The Communication Strategies class will help you understand the different methods of communication and how to make the most of each of them. One day class. Cost is $649.00.
  • 46 Request Info

    Community Dialoging

    How can you successfully communicate with community leaders and government representatives? How do you stay on message and propose viable solutions in these high-pressure situations? Exec-Comm’s Community Dialoging program prepares business professionals to communicate more effectively in large group or one-on-one meetings.
  • 47 Request Info

    Conflict Management

    Dr. Rick Goodman is a professional speaker, motivator, author and training consultant helping organizations Develop Great Leaders - Through Excellence in Communication, Team Building, Change Management, and Customer Excellence. Dr. Rick = RESULTS
  • 48 Request Info

    Connecting in a Wireless World

    In today’s demanding marketplace, meetings may be on the phone, by video conference, or online. Successful outcomes will depend on the skills your leaders and attendees bring to virtual, meetings. Exec-Comm’s Connecting in a Wireless World workshop prepares your professionals to communicate with ease in any setting, using technology as an advantage, not a limitation.
  • 49 Request Info

    Contagious Communication: How to Get Your Message Across in a Way that Sticks!

    With Contagious Communication™, you’ll be able to get them to do what you want them to do by speaking in a language they understand. Your communication will flow better, feel better and get understood so more things get done. Whether with senior leaders, bosses, colleagues, employees or friends and family, communication skills from this course will you give you the tools to understand what you want to say and how to clearly convey it to others.
  • 50 Request Info

    Contagious Confidence: How to Boost Your Own Leadership Confidence (and talk to the voices in your head!)

    A lack of self-confidence can rob you of objectivity, good decision making and quality work. The Contagious Confidence™ course will give you belief in yourself and elevate your results.At the completion of this course, you will be able to:Stop processing and being easily influenced by negativityFocus on what others mean instead of what others think about what you’re doingAttract more prospects, customers, and high caliber new hires with the confidence you exude
  • 51 Request Info

    Crafting High Impact Presentations

    As a professional, how can you consistently deliver a clear message through compelling visuals– and avoid death by Power Point? Both in delivery and design, your goal is to give the client two ways of understanding your approach: first, through the conversation and, second, through the materials. If either one gets neglected, your impact diminishes. That’s why using proven techniques to visualize and clarify your presentations are essential to convey complex ideas. Exec-Comm’s Crafting High-Impact Presentations program teaches you how to develop your ideas and use design concepts to create compelling decks.
  • 52 Request Info

    Crisis Communication Skills

    When a business crisis occurs, how do you deal with two simultaneous issues: the crisis itself and the public’s perception of the crisis? Exec-Comm’s Crisis Communication for Senior Executives seminar prepares your executives to control and communicate your corporate message during a crisis to the media and to your key targeted audiences.
  • 53 Request Info

    Cross-Functional Communication: Strategies For Workplace Effectiveness

    With a focus on behavioral skills and promoting cooperation in the workplace, this highly interactive seminar shows you how to develop win-win cross-functional relationships that lead to organizational effectiveness.
  • 54 Request Info

    Data Visualization for Improved Communication

    Overview: People understand visual information quicker and more easily than numeric information, yet many professionals who work with large volumes of data routinely present information and analysis using numbers in a tabular format like an Excel spreadsheet. In a recent survey, more than 56%1 of respondents said they want to not only see data presented visually, but they want more types of visualizations to choose from and over 70%1said they want more interactivity with the data. Research shows we more readily understand visuals, and businesses are demanding more and better visualization of data. Visualizations help people spot trends, anomalies, exceptions and outliers. However, we are not naturally good at presenting data visually. This course will provide a grounding in basic data visualization concepts.
  • 55 Request Info

    Develop & Deliver High Impact Training

    Develop training that makes an impact – Design courses that reach all learning styles – Increase retention of your information – Gain world class presentation & facilitation skills – Keep the attention of your learners – Conduct more effective Training Needs Assessment – Better manage the human dynamics of your groups – Integrate humor into your training – Increase management buy-in & support for your training – Handle difficult trainees & situations more successfully
  • 56 Request Info

    Developing Dynamic Presentations©

    Developing Dynamic Presentations© is a hands-on workshop where participants learn to develop, organize, and create stellar presentations. Participants apply creative engagement techniques to their actual presentations.
  • 57 Request Info

    Developing Effective Business Conversation Skills

    Are your spoken messages organized and coherent or rambling and unfocused? Do you put off business conversations or are you able to work through issues with confidence and empathy? Do you know when to talk, when to listen and when to ask questions? Improve your business conversation skills with this seminar on effective business communication.

    Enhancing and expanding your conversation skills can help you create buy-in for your ideas, make better-informed decisions and obtain committed action from others. After assessing your present communication style, you’ll practice shaping engaging, clear and effective business conversations through real-world scenarios. Each interactive exercise is designed to help you build conversational bridges at work, get your point across and steer discussions in the right direction.
  • 58 Request Info

    Difficult Business Conversations: Strategies and Skills for Success

    Now you can conduct those challenging conversations with confidence! Address sensitive personal issues, confront performance liabilities, persuade key players to support your ideas, disagree without sounding judgmental...and more.
  • 59 Request Info

    Difficult Conversations

    +Preparing for a Difficult Conversation +Having a Difficult Conversation +Handling Difficult Conversations Effectively
  • 60 Request Info

    Dynamic Interactions

    Rethink how you share information to get what you need from a meeting. Learn to put the needs of your listeners first while refining your delivery skills.