Government / Public Sector Training Courses

Discover 24 critical thinking tools & techniques to: Analyze problems, Generate and evaluate alternatives, Make decisions, Implement solutions, Solve case studies of real problems

This highly praised, interactive course: Explores 9 key OPM Leadership Competencies Provides a valuable, practical toolkit of people management & leadership skills Helps managers & supervisors lead people with confidence

See www.R2assoc.com/Train-Admin.htm for descriptions of our Platinum Series for Admin Professional Courses. Courses available on: Analytical Skills, Project Management, Multitasking, Tact & Diplomacy, Negotiating & Persuasion, Writing & Editing, MS Excel, Internal Surveys, Presentation Skills

A fun and fast-paced exercise, it can be debriefed to focus on communication, resource management, planning and change, leadership, collaboration and competition, and other dynamics found in the workplace. 1/2 day.

Basics of customer service, recognize and respond to different behavior styles using the DiSC™ Personal Profile System, develop strategies to stay calm and in control with an angry customer, learn how to recognize and de-escalate hostile situations. One day.

Gain a better understanding of why and how to use coaching through exercises, which enhance interpersonal, problem solving, and feedback skills. Use NTG as coach, through follow-up contact to keep your employees on track with the skills they learned.

Take learners through a series of activities critical to personal and professional success. By increasing self-awareness, improving attitudes and relationships, participants learn how they perceive and respond to events around them is their choice.

The MDP is a six-stage learning series that uses self- assessments and an interactive classroom setting to develop Self-Management, Interpersonal Skills, Managing Differences, Performance Management, Managing Innovation, and Leadership.