Government / Public Sector Training Courses

Go beyond just dealing with difficult people. In this session, based on the popular book by the same title, gain the 10 steps for changing your approach and reducing stress, while creating far greater acceptance, tolerance, and productivity. You will be able to:Motivate themselves and others Improve how they see, label and work with others Increase and apply emotional intelligence skills

Beyond basic leadership skills, this course uniquely addresses both the role of manager and leader and how to get those who report to you to do what you’ve asked them to do, all with 10 steps to be better at both! Whether recently promoted or held the position for years, you’ll be able to understand the pride and pitfalls of your title and power, and get the secrets behind truly leading employees instead of being seen as someone they need to go through, work around, or tolerate.

With 5 distinct decision making methods, this webinar will equip you with the skills that time, pressure and sheer workload may not have allowed you to develop until now. No more trial and error, guesswork or whining when a decision goes awry, as you’ll now be able to calculate the cost, assess the pros and cons, and even understand the real reason for your choice. This course eliminates confusion, feeling stuck and tornado brain!

Dr. Rick Goodman is a professional speaker, motivator, author and training consultant helping organizations Develop Great Leaders - Through Excellence in Communication, Team Building, Change Management, and Customer Excellence. Dr. Rick = RESULTS

This course transforms leaders into more effective and clear communicators. Changed leaders will transform the culture of the organization into a more productive and higher-performing environment that encourages clarity, ownership, initiative, and success. In this class, supervisors and managers develop the people skills necessary to move their staff forward to the desired goal. This session uses the Building Excellence (BE) Survey, which identifies a combination of elements that affect how well each individual achieves and performs. Respondents learn about their strengths and productivity preferences useful in developing solutions and action plans to improve performance. Using the BE, staff and leaders develop new ways to assess individual productivity needs, respectfully advocate for training and productivity preferences, develop self-leadership skills, and become more accountable and responsible.

See how DPSC transformed an obsolete procurement system into a business operation that is the envy of many modern organizations. Lessons include: Change is inevitable, important & beneficial. Change needs to be approached as an evolution that is gradual and constant, not as a revolution. Change doesn't happen without support from the top. Sometimes you have to throw away old assumptions & ways of doing things to improve. Support people in the process of taking risks.

Tom Peters visits 5 public sector organizations to show excellence at work. You’ll learn to motivate workers through recognition & gainsharing, celebrate small wins in the anticipation of big ones, understand the power of participative management.

Go on location to Sacramento Air Logistics Command & see how they turned around a once demoralized organization. See how they built cross-departmental teams & learn how they built a quality bill of rights to empower each employee.

See how the Fresno office of the IRS shifted its focus to internal & external customer service in order to improve quality. Lean how people shifted their outlook on work & the customer. Learn how people changed both personally and professionally.

Discover 24 critical thinking tools & techniques to: Analyze problems, Generate and evaluate alternatives, Make decisions, Implement solutions, Solve case studies of real problems

This highly praised, interactive course: Explores 9 key OPM Leadership Competencies Provides a valuable, practical toolkit of people management & leadership skills Helps managers & supervisors lead people with confidence

This OnDemand Webinar is aimed at walking debt collectors and attorneys defending debt collectors through many of the common pitfalls that are presented with the use of modern communications to contact debtors and will offer ways to avoid them.

This OnDemand Webinar will give you the tools to determine what taxes are applicable for your employees based on residency, state and reciprocity agreements. This program will also cover local tax determinations as well.

Order this OnDemand Webinar and learn what types of online collection tools are available, how to use them and how not to use them.

Order this OnDemand Webinar to gain an overall understanding of the requirements of AU Section 801 and learn new auditor and management performance and reporting requirements. Learn changes in compliance audits and incorporate risk assessment standards.

This OnDemand Webinar will cover the top considerations for contractors looking to understand the new scrutiny sureties are placing on contractors� balance sheets and how to optimize surety capacity.

Stay current on existing laws and recent legislation affecting your daily operations. Choose from a variety of seminar topics. Continuing education credits can be obtained where applicable.

Stay current on existing laws and recent legislation affecting your daily operations. Choose from a variety of seminar topics. Continuing education credits can be obtained where applicable.

Purchase this informative OnDemand Webinar to gain insight as to the Internal Revenue Service's reporting requirements for payments made to an attorney in connection with legal services.

This OnDemand Webinar will assist you in reviewing your process around gathering TINs from your vendors and to make sure you are aware of the rules of withholding when you don’t have correct documentation.