See how the Fresno office of the IRS shifted its focus to internal & external
customer service in order to improve quality. Lean how people shifted their
outlook on work & the customer. Learn how people changed both personally and
This highly praised, interactive course:
Explores 9 key OPM Leadership Competencies
Provides a valuable, practical toolkit of people
management & leadership skills Helps managers &
supervisors lead people with confidence
A fun and fast-paced exercise, it can be debriefed to
focus on communication, resource management, planning
and change, leadership, collaboration and competition,
and other dynamics found in the workplace. 1/2 day.
Basics of customer service, recognize and respond to
different behavior styles using the DiSC™ Personal
Profile System, develop strategies to stay calm and in
control with an angry customer, learn how to recognize
and de-escalate hostile situations. One day.
Gain a better understanding of why and how to use
coaching through exercises, which enhance
interpersonal, problem solving, and feedback skills.
Use NTG as coach, through follow-up contact to keep
your employees on track with the skills they learned.
Take learners through a series of activities critical
to personal and professional success. By increasing
self-awareness, improving attitudes and relationships,
participants learn how they perceive and respond to
events around them is their choice.
The MDP is a six-stage learning series that uses self-
assessments and an interactive classroom setting to
develop Self-Management, Interpersonal Skills,
Managing Differences, Performance Management, Managing
Innovation, and Leadership.
See www.R2assoc.com/Train-Admin.htm for descriptions of our Platinum Series for Admin Professional Courses. Courses available on: Analytical Skills, Project Management, Multitasking, Tact & Diplomacy, Negotiating & Persuasion,
Writing & Editing, MS Excel, Internal Surveys, Presentation Skills