Management & Staff Development

Beyond basic leadership skills, this course uniquely addresses both the role of manager and leader and how to get those who report to you to do what you’ve asked them to do, all with 10 steps to be better at both! Whether recently promoted or held the position for years, you’ll be able to understand the pride and pitfalls of your title and power, and get the secrets behind truly leading employees instead of being seen as someone they need to go through, work around, or tolerate.

Take learners through a series of activities critical to personal and professional success. By increasing self-awareness, improving attitudes and relationships, participants learn how they perceive and respond to events around them is their choice.

Basics of customer service, recognize and respond to different behavior styles using the DiSC™ Personal Profile System, develop strategies to stay calm and in control with an angry customer, learn how to recognize and de-escalate hostile situations. One day.

Gain a better understanding of why and how to use coaching through exercises, which enhance interpersonal, problem solving, and feedback skills. Use NTG as coach, through follow-up contact to keep your employees on track with the skills they learned.

Program based on definition by National Council for Excellence in Critical Thinking. OBJECTIVES o Solve problems, make effective decisions o Prioritize decisions for effectiveness, efficiency o Make better decisions with limited data o Minimize poor decisions; neutralize stress OUTLINE What are Critical Thinking, Creative Problem Solving? o Define principle o Strengths, Challenges o Meet business challenges Use art, science of critical thinking o Role of values, facts o Challenge knowledge, beliefs, facts, assumptions o Methods to explore alternatives, stimulate thinking Creative critical-thinking; o Use Clarity methodology; proven results o Develop solution options, plan o Make decision with confidence, test decisions Develop action plan to improve critical thinking. IMPLEMENTATION o Interactive o Customized workshops on your issues o Web-based follow-up to answer questions, share experiences

Discover 24 critical thinking tools & techniques to: Analyze problems, Generate and evaluate alternatives, Make decisions, Implement solutions, Solve case studies of real problems

Tom Peters visits 5 public sector organizations to show excellence at work. You’ll learn to motivate workers through recognition & gainsharing, celebrate small wins in the anticipation of big ones, understand the power of participative management.

Day one sets the stage with an overview of the HIPAA regulations including HIPAA Breach Notification and the process that must be used to determine whether or not a breach is reportable, and then continues with presentation of the specifics of the Privacy Rule, recent changes to the rules, and the basics of the Security Rule. Rules about Patient Rights and the limitations on uses and disclosures by covered entities will be explained, including recent guidance on access of PHI by individuals and sharing information with family and friends of a patient, and the latest rule changes for substance abuse information under 42 CFR Part 2. Discussion will include the impacts of the 21st Century Cures Act as well as the repeal of the Affordable Care Act, and potential impacts of privacy concerns combined with immigration crackdowns on the accuracy and completeness of records on individuals who may fear deportation.

With 5 distinct decision making methods, this webinar will equip you with the skills that time, pressure and sheer workload may not have allowed you to develop until now. No more trial and error, guesswork or whining when a decision goes awry, as you’ll now be able to calculate the cost, assess the pros and cons, and even understand the real reason for your choice. This course eliminates confusion, feeling stuck and tornado brain!

Dr. Rick Goodman is a professional speaker, motivator, author and training consultant helping organizations Develop Great Leaders - Through Excellence in Communication, Team Building, Change Management, and Customer Excellence. Dr. Rick = RESULTS

This course transforms leaders into more effective and clear communicators. Changed leaders will transform the culture of the organization into a more productive and higher-performing environment that encourages clarity, ownership, initiative, and success. In this class, supervisors and managers develop the people skills necessary to move their staff forward to the desired goal. This session uses the Building Excellence (BE) Survey, which identifies a combination of elements that affect how well each individual achieves and performs. Respondents learn about their strengths and productivity preferences useful in developing solutions and action plans to improve performance. Using the BE, staff and leaders develop new ways to assess individual productivity needs, respectfully advocate for training and productivity preferences, develop self-leadership skills, and become more accountable and responsible.

Why Should You Attend? By attending, you will take advantage of a great opportunity to advance as a manager to the next level! Too often, we focus on getting things done and results and miss working on our self-development. Let's face it: this is how we get paid yet this is also how we keep falling behind when it comes to our careers. It's time to get ahead! Don't miss an opportunity to advance as a manager again! We'll take you through peer discussions addressing leading and managing, integrating finance and quality, managing your time effectively, managing performance and managing up. Join us as we help you report back to your manager that "I'm ready to take the next step in advancing my management career!" Read More : http://www.globalcompliancepanel.com/control/globalseminars/~product_id=900866SEMINAR?channel=mailer&camp=Seminar&AdGroup=austinmonthly_April_2017_SEO

Go on location to Sacramento Air Logistics Command & see how they turned around a once demoralized organization. See how they built cross-departmental teams & learn how they built a quality bill of rights to empower each employee.

See how the Fresno office of the IRS shifted its focus to internal & external customer service in order to improve quality. Lean how people shifted their outlook on work & the customer. Learn how people changed both personally and professionally.

Go beyond just dealing with difficult people. In this session, based on the popular book by the same title, gain the 10 steps for changing your approach and reducing stress, while creating far greater acceptance, tolerance, and productivity. You will be able to:Motivate themselves and others Improve how they see, label and work with others Increase and apply emotional intelligence skills

The MDP is a six-stage learning series that uses self- assessments and an interactive classroom setting to develop Self-Management, Interpersonal Skills, Managing Differences, Performance Management, Managing Innovation, and Leadership.