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Courses

  • 1 Request Info

    Handling the Difficult Employee

    Overview Just about every workplace has at least one difficult employee. In this webinar, we will identify the various types of difficult employees and various strategies that can be used to deal with them. Difficult employees can have an adverse impact on the productivity and morale of the workplace. At times it is necessary to have critical conversations with these employees. These conversations occur when a lot is at stake and emotions run high. The behavior of these employees needs to be confronted. More than likely some of those that we must handle may be workplace bullies. During the webinar, we will learn the psychological makeup of these difficult individuals and how to have conversations with these employees while confronting their unproductive behavior.
  • 2 Request Info

    Working with Difficult People

    Overview Learn strategies you can employ to shift perspective, repair and build relationships, and create more positive interactions. Learn techniques to ease the tension and increase positivity and productivity. Why you should Attend Do you sometimes find it difficult to work with certain people? Perhaps even one particular person? Do you get frustrated, angry or intimidated when they won't agree or just "go along with the program"? Does it make you feel hopeless, not knowing how to change the situation? Is it negatively impacting your work? Maybe even your whole team?
  • 3 Request Info

    Successfully Negotiating A Labor Agreement

    Overview Selecting the right Negotiations team, Understand the Union Team. Preparation to Negotiate , Learn How to Listen, Understand the Tactics & Techniques of Negotiation, Learn the Do's & Don'ts of Negotiation. Find out What The Union's Priorities Are? Practice how to Cost Out The Labor Agreement. Negotiations. Utilize Effective Clausing , Obligations of the Offer Counteroffer Process? When to use Employer Pressure Tactics, Learn The Ways To Say No, Create Movement At The Table. Develop The Final Package , How to be successful with the Tool To Prepare for a Strike, Are You engaging in Side meetings? What To Do In the Event your Union Fails to get Ratification of the Agreement? How to deal with Work Stoppages. When to use a Mediator?
  • 4 Request Info

    Top Ten Tips for Managing Your Remote Workforce

    In this webinar, we discuss challenges and best practices for supporting a remote workforce during the COVID-19 pandemic and beyond. You'll get ideas to implement at your organization to keep your team connected, focused, and motivated while working remotely.
  • 5 Request Info

    Key Skills to be Successful in a Two-Tied Organizational Culture (Based on Valerie Pelan's article)

    Is it because you returned from maternity leave or the fact that English is your second language? Learn ways to standout even with an uneven glass ceiling.
  • 6 Request Info

    COVID-19 Pandemic! What Are the Employers’ Options to Manage Their Workplace? Reduced Hours, Furloughs or Terminations! What Makes Business Sense?

    How leaders perform during a crisis determines how their employees will see their company. When the decisions made impact employees it would be prudent to include the appropriate employees or if nothing else, include the managers before the decision goes out to the employees since they will need to explain the decision. Additionally, including your managers may provide you with the necessary feedback on the impact the decisions will make on the business thereby, creating alternatives. Use Promo Code LBRD20 and get flat 20% discount on all purchases. To Register (or) for more details please click on this below link: https://bit.ly/3gez1vF Email: support@trainingdoyens.com Toll Free: +1-888-300-8494 Tel: +1-720-996-1616 Fax: +1-888-909-1882
  • 7 Request Info

    6-Hour Virtual Seminar on HR Compliance 101 - for Non HR Managers

    Overview Knowing what to do in employee situations can be difficult for even seasoned Managers and Supervisors, especially if a Supervisor has never had training. For a new Supervisor these problems are intensified. Employee problems easily morph into compliance and legal challenges and often with lighting speed while the Managers and Supervisor is still trying to get a handle on problematic situations. Many have never been trained in even the rudimentary basics of employment law and therefore do not even recognize problem situations until it’s too late. Nevertheless, by the time an employee problem reaches HR, a level of liability has often been created. How an employer handles such problems, can either limit or increase liability. Further exacerbating the problem is that Supervisors often inherit a dysfunctional department and/or are promoted to supervise those with whom they once were coworkers.
  • 8 Request Info

    6-Hour Virtual Seminar on HR Compliance 101 - for Non HR Managers

    Knowing what to do in employee situations can be difficult for even seasoned Managers and Supervisors, especially if a Supervisor has never had training. For a new Supervisor these problems are intensified. Employee problems easily morph into compliance and legal challenges and often with lighting speed while the Managers and Supervisor is still trying to get a handle on problematic situations. Many have never been trained in even the rudimentary basics of employment law and therefore do not even recognize problem situations until it’s too late.
  • 9 Request Info

    Using Microsoft Excel Pivot Tables to Easily Summarize and Analyze Data

    Microsoft Excel Pivot Tables can help you sort and sift through large data sets to focus quickly on just the data elements that matter most to your specific needs. In addition, you’ll get tips on the easiest way to group your data. Most importantly, when you use the power of Pivot Tables, you’ll be saving time and making your job easier. Attend this Pivot Table training to explore the power of Pivot Tables and learn how they help in making better business decisions. WHO WILL BENEFIT • Administrative assistants • Managers • Directors • Sales associates • Students • Teachers • Marketing personnel • Medical personnel • Legal professionals Use Promo Code LBRD20 and get flat 20% discount on all purchases. To Register (or) for more details please click on this below link: https://bit.ly/3iCnUyl Email: support@trainingdoyens.com Toll Free: +1-888-300-8494 Tel: +1-720-996-1616 Fax: +1-888-909-1882
  • 10 Request Info

    Negating Negativity in the Workplace

    Overview: Most, if not all of us, have been involved in negativity in the workplace. We all know that it often spreads quickly throughout the organization. In a matter of days, the workplace can become toxic. Don't let this happen to you and the work area you are responsible for overseeing. You can read articles about negativity but they suggestions that do not delve into the real issue or become so complicated that they cannot be implemented. In this webinar, you will find good, common sense and easy to implement ways to ensure that negativity is nullified and never noticed again.
  • 11 Request Info

    Effectively Handle Toxic People for Better Productivity and Less Drama

    Overview: Success in our high-pressure world hinges not just on our technical skills, but also on our ability to deal effectively with others and remain energized at the same time. We all have people who push our buttons and create drama in our lives. If that relationship is with our boss, colleagues or clients, it can drain our energy, take us off track and infect the other areas of our life. The key for HR professionals is to find effective ways to work with them and build a positive, successful relationship. Negativity Costs. Many of us have learned to avoid, rather than deal with the bullies, know-it-alls, and other difficult people in our life, because it is easier than confronting the source of the problem. But, overlooking the problem is the worst thing we can do.
  • 12 Request Info

    Mental Illness and Workplace Violence

    Overview: More and more people are being diagnosed with mental illness, and there are more resources than ever before to deal with mental illness. Have you sometimes referred to an employee as "crazy"? Maybe they are just "odd." If you do not handle these problems carefully, at best, you will find yourself in a nasty lawsuit. At worse, you will have someone with an uncontrolled mental illness showing up on your doorstep with serious plans to harm you or your workforce! This webinar will walk you through the thorny legal issues and offer some practical advice as well.
  • 13 Request Info

    FMLA: Issues and Solutions

    Overview: Is ensuring your company's compliance with the Family and Medical Leave Act (FMLA) giving you a 'serious health condition'? Does trying to determine the interplay between the FMLA, the Americans with Disabilities Act (ADA), and the Fair Labor Standards Act (FLSA) make you want to file an unfair labor practice charge? If so, then this information is for you. You will learn what constitutes a 'serious health condition' under the FMLA, what you can do to identify and address potential abuse of FMLA leave, and the interplay between the FMLA and other similar medical and disability-related leave statutes. As if that weren't enough, this topic will also provide tips and tricks for suggested best practices and answer your FMLA-related questions.
  • 14 Request Info

    How to Promote the Proactive Personal Response Within Your Team

    Overview: Any act of harassment committed by an employee or an agent of any employer in the course of the employment shall be considered to be an act committed by that employer. Harassment claims cut across all industries, sectors, and organizations. Harassment is not just a legal liability, but also a serious reputational and business risk. Harassment harms the victim, the harasser and the organization. However, harassment doesn't have to be blatant to cause serious problems for you and your company. In addition to the time and expense of a potential complaint, discrimination and harassment can impact the workplace in a negative manner by causing lower employee morale, increased absenteeism, lower productivity, decreased commitment to the employer, and decreased motivation. Employers need to ensure that their workplace is free from harassment, discrimination, and bullying.
  • 15 Request Info

    Outstanding Customer Service - The Ultimate Guide

    Overview: Businesses Spend a FORTUNE on Marketing When Customer Service is The REAL Issue! One of the TOP 3 Reasons Businesses FAIL is Poor Customer Service. Customer Service is also the #2 Reason Companies SUCCEED (*only exceeded by “Leadership”). Can you Afford NOT To have Excellent Customer Service Practices? I don't think you can! The Return On Investment (ROI) for Customer Service Training is HUGE. Outstanding Customer Service Will GAIN You New Customers and Retain the Ones you WOULD have Lost All at a Tiny FACTION of what Marketing would have Cost you to Replace or Obtain these Customers $$$ This Course is Designed to help you Beat Your Competition and Boost your Earnings.
  • 16 Request Info

    Ideas on Overcoming Resistance to Change

    Overview Change - some people love it, some don't. Most people know the many ideas to change institutional culture are good and want to implement them but run into resistance. So how do you get everyone “on board?” Hear idea after idea and add to the collection of them as we encourage one another on this journey that can include meaningful change. https://www.traininng.com/webinar/ideas-on-overcoming-resistance-to-change--201756live
  • 17 Request Info

    Managing Leaves of Absence Amid the COVID-19 Pandemic: Guidelines for Administering FMLA and ADA

    Managing leaves of absence under the major federal mandates can be confusing. Some employers with good intentions will administer both leaves by using the same forms, overlap the requirements, and consolidate the processes. However, the Family and Medical Leave Act (FMLA) and the Americans with Disabilities Act (ADA) need to be administered using their own separate guidelines. When taken one by one, it’s clear that they are completely different in their own details and requirements and, as a result, must be managed carefully. WHO WILL BENEFIT • HR professionals, all levels • Leaders, Managers, and Supervisors • Small- and medium-size business owners Use Promo Code SUMS20 and get flat 20% discount on all purchases. To Register (or) for more details please click on this below link: https://bit.ly/330sJgm Email: support@trainingdoyens.com Toll Free: +1-888-300-8494 Tel: +1-720-996-1616 Fax: +1-888-909-1882
  • 18 Request Info

    Preparing the Workplace for the New Normal: 2020 Updates on EEOC and ADA Regulations

    In response to COVID-19, the Equal Employment Opportunity Commission (EEOC) has updated and/or provided guidance related to the current employment concerns specific to the pandemic. The EEOC guidance offers helpful insights into how the agencies are balancing changes to normalcy, along with legal requirements posed by a variety of employment laws. The EEOC is updating this 2009 publication to address its application to coronavirus disease 2019 (COVID-19). This training will guide employers to make decisions about how they communicate with candidates/employees during on-boarding, telecommuting, termination and what the federal resources are to assist employees during this time. Use Promo Code SUMS20 and get flat 20% discount on all purchases. To Register (or) for more details please click on this below link: https://bit.ly/2D2igG1 Email: support@trainingdoyens.com Toll Free: +1-888-300-8494 Tel: +1-720-996-1616 Fax: +1-888-909-1882
  • 19 Request Info

    Creating Civility in the Workforce – Whatever Happened to Respect? How to Turbo Charge a Safe and Embracing Return to Work

    This workplace civility training program covers how you can communicate the best attributes of respect and civil, conscious, caring behavior to and by everyone. The payback is better relationships and client appreciation. It is stopping the covidiots as we struggle to get off the corona coaster of fear. We must care about how we interact with people. Respect comes from being trusted - in you, your company and product and service. WHO WILL BENEFIT This is appropriate for anyone who is in leadership and/or involved in creating, improving and support a respectful workplace culture. This includes HR and training officers. The cost to companies in employee absences due to bulling and harassment, is billions in lost wages and productivity. Use Promo Code SUMS20 and get flat 20% discount on all purchases. To Register (or) for more details please click on this below link: https://bit.ly/2ZJIKFh Email: support@trainingdoyens.com Toll Free: +1-888-300-8494 Tel: +1-720-996-1616
  • 20 Request Info

    Managing Through a Pandemic: Strategies for Planning, Implementing and Dealing with Organizational Changes

    OVERVIEW In this time of COVID-19, or any major disruption, the outcomes for an organization and its people are uncertain. Organizational change management best practices still apply. In addition, all managers, no matter what level of the organization, have five requirements that must be fulfilled to be effective for leading through a pandemic. They apply, perhaps in different ways, but they are more important than ever to manage the impact of change management. WHY SHOULD YOU ATTEND Managers, those with accountability for managing teams face uncertainty whether they are the head of the organization or managing front line workers. People want answers and certainty, but the answers do not exist. In this webinar we address strategies for managing your company through the corona virus pandemic, helping your team members cope, and how to stay focused and productive at work.