If you've ever had to work with a difficult person--bulldozer, time bomb, clam or whiner--and couldn't figure out how to help facilitate a change in their behavior, then this session is for you.
It's important to recognize that behaviors are driven by intentions, and everyone thinks that their intentions are positive. If you understand intentions and if you listen closely to people, they will tell you by their very speech what their intention is at any given time. And, as long at their intentions are heard and valued, their behavior is more likely to be productive and less likely to escalate into something intolerable. But, when those positive intentions go unrecognized or unexpressed, you've got trouble. Knowing how to handle the person who's exercising bad behavior is a skill that will help alleviate stress and make you a more influential person.