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Courses

  • 1 Request Info

    How to Keep Teams Connected from AFAR

    Leaders must deal with an array of cultural issues that can include differences in business protocol, decision-making, dealing with authority, the concept of time, negotiation styles, and the emotional reactions allowed - or expected - in a business environment. In this webinar you will learn how to communicate, establish trust and build strong working relationships.
  • 2 Request Info

    Managing Toxic & Other Employees Who have Attitude Issues

    In this webinar we will be Discussing the specific behaviors that are negatively impacting other employees and/or the organization, Toxic employees cause significant overt, covert, people-related & financial damage with their visible behavior just being the tip of the iceberg.
  • 3 Request Info

    Root Cause Analysis: The Critical Core of Corrective Action

    Of course it does. It's part of the reason so many management system standards have been developed over the past three decades. Such standards are designed to provide a minimum set of controls that will help ensure that business processes produce the intended results.
  • 4 Request Info

    How to Handle Tricky Employee Absenteeism Problems

    When employees don't play fair with your organization's absentee policy and take an unplanned or excessive time off, it causes problems - and you need solutions! This webinar will teach you how to create or update your attendance policy which complies with legal standards and which can be flexible enough to meet the demands of different departments or positions.
  • 5 Request Info

    Developing Conflict Competent Leaders

    After attending this webinar, participants will understand that conflict is a natural part of life and that leadership requires conflict-competent leaders that are able to manage and resolve conflict, During the webinar, an overview of group dynamics will be presented and how this affects the likelihood of conflict on work teams.
  • 6 Request Info

    Managing Excel Data : Sorting, Filtering, Subtotaling and Creating Tables

    Overview Learning how to efficiently use Excel is so critical in many of today’s office jobs. Many people know the Excel basics. This webinar will show you how to use the tools sort and filter in Excel,and subtotals to really help get the most out of your data, be more efficient, and find the information that you are looking for.
  • 7 Request Info

    Professional Presence: The Essentials of Confidence, Credibility and Composure

    Presence is personality projected. A presence that speaks well of an individual is one that projects credibility, composure, and confidence. These behaviors are not spoken but rather are displayed through the sum total of the individual. This persona is built on a healthy foundation of positive self-esteem and rational thinking. Attending meetings, delivering presentations, conversing with colleagues: all these work events provide an opportunity to promote presence. Our appearance, non-verbal communication, voice and words all combine to demonstrate our persona and as such much be constructed in a way that consistently sends the right message.
  • 8 Request Info

    Compensable Time & Overtime Rules

    Overview The US Department of Labor has stepped up its enforcement efforts in this area in part by adding investigators. Wage and hour lawsuits are on the rise often end up costing employers into the multi-millions of dollars. In addition to the unpaid wages, you can end up owing the same amount in liquidated damages-that's right, double the amount of unpaid straight time and overtime pay. If that's not enough, as long as an employee wins even one penny of unpaid wages, you can also be on the hook for the employee's attorney fees. Since many wage and hour cases are class action lawsuits, the amount of money damages can multiply exponentially. While employers h
  • 9 Request Info

    Mastering the Emotions of Change

    Overview Today we can be relevant one minute and out of business the next one. We are experiencing change at a faster and faster pace. It’s known as "accelerating acceleration," and those companies, leaders, managers, and workers who are slow to adopt or even resist change will be tomorrow’s Blockbusters, Sears and unemployed. AI, robotics, the internet of things, globalization, social media, Big Data, cyber liability, and other factors challenge the very foundation of our companies and careers.
  • 10 Request Info

    Managing Toxic & Other Employees Who have Attitude Issues

    Overview Clever toxic employees: Utilize their technical expertise to intimidate & manipulate Know who to flatter & who they can abuse Turn their toxicity on & off depending on the impression they want to make Unfortunately, organizations can work against themselves & even promote toxicity by: Restructuring his/her job to accommodate a toxic employee Tolerating toxic employees who have valued expertise Not assertively seeking employee feedback as to whether there is toxic behavior in the workplace Not communicating to all employees the specific interpersonal behaviors that will not be tolerated - with the associated consequences
  • 11 Request Info

    Stress Strategies & Solutions

    You will learn exactly where stress comes from and precisely how to cope by using an individualized approach to dealing with stress when it arises. You will learn how to identify your major and minor causes of stress, and attack methods that will give you the biggest stress-reducing impact in the shortest amount of time. You will also understand how to recognize and relieve the symptoms of stress.
  • 12 Request Info

    Breaking the Silence on Mental Illness - Bringing Supportive Conversations to the Workplace

    This presentation will promote awareness of the symptoms, frequency, and treatment options for major mental illnesses. It will dive into the most beneficial ways people can connect with and be supportive when they suspect that someone is struggling, This workshop will help managers and employees become comfortable with having a conversation in a non-judgmental and supportive way.
  • 13 Request Info

    Effective Onboarding: How to Engage, Motivate and Retain New Hires

    Effective onboarding programs provide an experience which helps new hires and leaders affirm that they have made the right career choice. This webinar will cover what you need to ensure that your organization is building a stable, committed and productive workforce from the start. This webinar will also explain the onboarding experience with your new employees and show how to engage your new hires in learning the required skills quickly.
  • 14 Request Info

    Workplace Investigations 101: How to Conduct your Investigation Like a Pro

    Overview: When we think of workplace investigations, the most common thought is that of investigating harassment complaints. But workplace investigations are often necessary to discover, prevent and address other problems - such as theft, safety or OSHA issues, retaliation, vandalism, substance abuse, social media violations, company policy violations, and so on. As an employer you have a duty to investigate, and as an employee, you have an obligation to cooperate with the investigative process. But what if you have a recalcitrant complainant, wrongdoer or witness? You know that documentation and writing a final report are critical aspects of an investigation process - and should begin as soon as an employee makes a complaint.
  • 15 Request Info

    Developing an Effective Onboarding Program

    Overview: Why is proper onboarding so important? Your organization, and the applicants who want you to hire them, invest a great deal of time and resources in the hiring process. During the selection stage, the hiring manager will make the decision to extend an offer of employment with the assumption that the applicant will fit in and be an effective performer who is satisfied in the position and committed to your organization. The applicant accepts a job based on the same assumption.It follows, then, that onboarding is an important subsequent step in solidifying those decisions. It increases the likelihood of achieving the organization's expected outcomes, i.e.,effective job performance, job satisfaction, and commitment to your organization.
  • 16 Request Info

    Performance Reviews that Build Loyalty

    Overview: In this webinar you will recognize the importance of having a positive performance appraisal process in place in your organization. In this webinar you will learn to: Assess your skill at clearly stating expectations Set consequences for non-performance Handle inadvertent human errors Use a conversational interview format Speak from observable facts Give feedback that builds the relationship Work with criticism Develop KRA's - Key Result Areas
  • 17 Request Info

    Customer Relationship Management: Strategic Methods to Manage Relationships

    Overview Of course, we all have customers and we know we need to maintain a good relationship with them. But how do we do that? Yes, software systems are useful tools, which help us track the details. Our strategy for staying connected with customers is much more important. Each customer is unique. How do they want to be contacted? What are their needs? What affects their business today? Have their needs changed since we worked with them initially? What results did they get from working with us? Do they need additional products or services? The questions mount up, and that's the key to managing these vital relationships. Learn to think more strategically about sustaining long-term healthy relationships and grow your business with every interaction.
  • 18 Request Info

    Mindfulness in the Workplace

    Overview You don't have to have peace in your life or a calm mind in order to use the tool that is mindfulness. Mindfulness is about increasing awareness to manage reactions, emotions, and perceptions. In the work environment this means increasing productivity, avoiding burnout, and retention.
  • 19 Request Info

    3-Hour Virtual Seminar Virtual Teams: Managing People Effectively at Multiple Locations

    Overview: Every manager knows that the best - and fastest - way to learn a new skill is through practice. That's why we've packed this hard-hitting workshop with powerful exercises models and case studies specifically designed for managers of multiple locations. This is a unique opportunity to fine-tune your off-site management skills in an environment where you don't have to worry about making a costly mistake. This is your chance to master proven-effective strategies that you can put to work immediately.
  • 20 Request Info

    Creating An Inclusive Workplace - The Critical Stages of Diversity & Inclusion Programs

    Overview: It seems we do not go a day without another high profile person making offensive statement(s) or instigating some offensive action(s) complete with resultant media coverage. The average person wonders how that person could ever think it OK to act that way.