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Courses

  • 21 Request Info

    Bridging the Generation Gap

    This one-day skill-building participant-centered workshop is designed to enable participants to recognize and manage the generational differences that are increasingly at the root of misunderstanding, poor customer service, and conflict in work ethics, interpersonal styles, communication needs, and motivational concerns. Because they do not recognize the difference in generational values, service providers unintentionally frustrate, disappoint, or insult customers, and their employers start to lose their client base. Using interactive exercises, the participants will: identify the reality of the generational gap at work; define four different generational cultures; decode generational miscommunications; and recognize and resolve real-life intergenerational issues.
  • 22 Request Info

    Building a Culture of Civility at Work - Promoting Respect, Trust and Integrity to Enhance Performance, Productivity and Profitability

    Overview: More than money, position or title, the way people are treated and the "climate" of working environments, are the primary factors influencing employee loyalty, performance and productivity. Evidence-based studies show that when human interactions in the work place are devoid of respect, trust, kindness and consideration the result is decreased work effort, poor performance quality and reduced time at work. In addition, incivility experienced in the workplace undermines overall commitment to the organization and ultimately profitability. Civility embraces the fundamental principles of respect, self-restraint and personal responsibility (P.M. Forni, 2002) and involves consistent, mindful, everyday behaviors that recognize the humanity and worth in every human being, regardless of race, creed or station in life.
  • 23 Request Info

    Building A Diverse Workforce for the Global Millennium

    This 20-volume series covers a huge variety of diversity issues from the good old boy network, to differences between different cultures in Asia, Europe, and South America. Each program features a dramatic vignette with comprehensive guide.
  • 24 Request Info

    California AB 1825 Sexual Harassment Training

    Training Benefits & Deliverable Include: Meet CA AB 1825 sexual harassment training requirements…Build stronger working relationships through increased understanding…Improve productivity by providing a more comfortable working climate…Communicate more professionally and effectively with co-workers…Reduce the instances of being misunderstood or misrepresented…Reduce the exposure to employment and labor law claims by documenting sexual harassment training…Deal with cultural, generational, religious and other differences more sensitively…Learn communication skills that can eradicate harassment and discrimination before it begins…Sensitize employee awareness to colleague perceptions and perspectives…Address the most common causes of harassment and disrespect…Increase the employee’s understanding of their responsibilities of behavior…Identify and avoid risky work place conduct…Reinforce your company’s anti-harassment and discrimination policies
  • 25 Request Info

    Celebrating Ourselves: Beating Burnout

    Who cares for the care provider? Both paid and non-paid persons who offer their compassion, skills and resources to those in need are often at risk for burnout, compassion fatigue or vicarious traumatization, creating costly health and emotional challenges and also gaps in expertise and caring. Care providers must be reminded how to assert themselves, set healthy boundaries and respond to stress in healthy ways. Focus groups held by HCEI across the US confirm the need to celebrate the spirit and journey of caring persons while teaching self-preservation skills for the future. When caring persons care for themselves they provide better care for others. Seminar participants will be able to: Understand dynamics of providing care Articulate how each person experiences stress uniquely Identify symptoms of compassion fatigue Utilize practical, proven solutions and exercises for stress reduction Set healthy goals and create a future response plan for stress.
  • 26 Request Info

    Certificate in Conducting Lawful Workplace Investigations Seminar

    The objective of an internal investigation is to discover facts on which to make a sensible and lawful decision. Done correctly, an investigation should resolve a problem and prevent it from re-occurring, whether the issue is misconduct, a performance situation, harassment, discrimination or a workplace accident. In addition to saving potentially millions of dollars in litigation costs and lost productivity, a lawfully conducted investigation can nip workplace problems in the bud, thus keeping businesses operating smoothly—and out of court. Making the right decision often turns on the quality of the investigation that has been conducted. Without the facts, decision-making is flawed and can expose the employer to significant liability. This interactive and comprehensive program will provide investigators with a framework of legal and best practices knowledge and will give you the confidence, skills and techniques needed to properly conduct an effective investigation.
  • 27 Request Info

    Certificate in Employee Benefits Law Seminar

    This 4½ day seminar is designed to be the most comprehensive and practical seminar available in its field. The seminar covers employee benefits issues that arise in the design and administration of employee benefit plans, the management of their assets, controversies between plan sponsors, trustees, participants and the numerous government agencies that regulate these plans. The accelerating changes in the legal environment, coupled with the complex, technical nature of the laws and regulations and increasing governmental scrutiny, make it extremely difficult to keep current in this field. Divided into three "blocks" of instruction: Retirement Plans (Mon-Tue), Benefit Plan Claims/Litigation (Wed), Welfare Benefit Plans (Thu-Fri).
  • 28 Request Info

    Certificate in Essentials of Human Resource Management Seminar

    Are you new to HR or have you recently taken on greater HR responsibilities? This 4 1/2-day seminar is designed to quickly bring you up-to-speed in all aspects of HR including the essentials of Employment Law; EEO) and Diversity; Staffing and Retention; Talent Management; Performance Management; Compensation and Benefits planning; and Risk Management and Worker Protection. All instruction and reference materials are developed so they can be applied in the everyday workplace. If you’re planning to take the PHR, SPHR, SHRM-CP or SHRM-SCP exam this course is the perfect way to study for the exam. Divided into two "blocks" of instruction: Legal Aspects of HR Management (Mon-Tue) and Human Resource Management (Wed-Fri).
  • 29 Request Info

    Changing Anxiety to Contentment in 90 Seconds

    Attend this 60 minutes presentation to gain a fundamental understanding of how the Left and Right brains gather different data then process it in different ways (sequential or parallel), Anxiety is not good for your health, either Anxiety is not a necessary part of your day, or Anxiety can be changed into almost any feeling you want if you know how.
  • 30 Request Info

    Changing Anxiety to Contentment in 90 Seconds

    Attend this 60 minutes presentation to gain a fundamental understanding of how the Left and Right brains gather different data then process it in different ways (sequential or parallel), Anxiety is not good for your health, either Anxiety is not a necessary part of your day, or Anxiety can be changed into almost any feeling you want if you know how.
  • 31 Request Info

    Civility at Work how Civility Increases Retention, Engagement and Profitability

    The TrainHR webinar is approved by HRCI and SHRM Recertification Provider. Overview: After the session, participants will Have an understanding of how civility can build trust and build your bottom line. Be able to use 3 key ingredients to embed civility into their work and life to communicate more effectively, build trust and encourage respect. Be able to implement 5 best practices for fostering civility with your clients, community and in general. Take-away sources and resources you can use immediately to build civility into your business. Why should you Attend: Lateness, bullying, complacency, theft, gossiping, low service standards, dishonesty, poor quality, sloppy dress, cell phone interruptions the list of rude behaviours experienced in the workplace is endless.
  • 32 Request Info

    Contagious Leader Series: Conflict: When Their Opinion is VASTLY Different and Why it Matters

    This webinar helps leaders resolve conflict, prevent it from erupting, deal with difficult differences of opinion, and still get the results needed without letting resentment breed. Leaders will gain valuable steps for processing and preventing conflict, and learn why a little disagreement is powerfully creative.
  • 33 Request Info

    Coping with Change without Stress

    Overview: You will learn techniques to help yourself and your team handle change in a demanding work environment. Discover the typical styles and behaviors which people slip into when faced with change and how these reactions can contribute to or impede progress.
  • 34 Request Info

    Custom Onboarding Training Program Development

    At TrainSmart we define onboarding as the first step in talent retention! We see onboarding as a systematic, comprehensive, structured set of employee welcoming activities.
  • 35 Request Info

    Dealing With Difficult People

    Overview Lets be honest here … you probably have people in your life ... that, if they would just go away! … your life would be easier? Interacting with them is exhausting and frustrating - even thinking about interacting with them is discouraging and causes you to despair the situation will never get any better. We all have those people in our lives. The reality is, having them out of your life is not practical - they may be your boss, staff, colleague, customer, vendor, friend, or family member.
  • 36 Request Info

    Develop & Deliver High Impact Training

    Develop training that makes an impact – Design courses that reach all learning styles – Increase retention of your information – Gain world class presentation & facilitation skills – Keep the attention of your learners – Conduct more effective Training Needs Assessment – Better manage the human dynamics of your groups – Integrate humor into your training – Increase management buy-in & support for your training – Handle difficult trainees & situations more successfully
  • 37 Request Info

    Developing an Effective Onboarding Program

    Overview: Why is proper onboarding so important? Your organization, and the applicants who want you to hire them, invest a great deal of time and resources in the hiring process. During the selection stage, the hiring manager will make the decision to extend an offer of employment with the assumption that the applicant will fit in and be an effective performer who is satisfied in the position and committed to your organization. The applicant accepts a job based on the same assumption.It follows, then, that onboarding is an important subsequent step in solidifying those decisions. It increases the likelihood of achieving the organization's expected outcomes, i.e.,effective job performance, job satisfaction, and commitment to your organization.
  • 38 Request Info

    Difference Between Mentor, Coach, and Manager in Motivating Employees to High Performance

    In this session you'll learn the difference between Role of a Mentor, Coach and Manager and also learn how to use all three skills and what to expect from each different role, also learn the role of feedback from the three different types that can enhance your career.
  • 39 Request Info

    Diversity - Building a Thriving Business Environment

    Diversity - Building A Thriving Business Environment is a workshop designed to promote deeper thinking and inspire change. It will provide you with ways to examine and develop how you think about yourself and others, as well as how you express yourself. You will uncover beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.
  • 40 Request Info

    Diversity 101™ - The Complete Series

    Treating others with respect is paramount to a successful and inclusive workplace. Things like unconscious/hidden bias, gender identification, crude jokes, disrespectful comments, etc. can all stress an organization not prepared for the diversity we are seeing in today’s workforce. This new series takes a fun, creative approach to describing the core components of diversity, inclusion and respect in the workplace. It features 8 dramatic, thought-provoking vignettes that entertain while they tackle deep diversity, inclusion and respect topics. As organizations and customer bases become increasingly diverse, it is important for employees to be able to engage and work through differences in a positive manner that supports productivity, teamwork and customer satisfaction. Topics covered in this new series include: unconscious (hidden) bias, cultural competence, diversity moments, gender & gender identity, rumors & gossip, joking and improper expressions.