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Courses

  • 501 Request Info

    Bridging the Generation Gap

    This one-day skill-building participant-centered workshop is designed to enable participants to recognize and manage the generational differences that are increasingly at the root of misunderstanding, poor customer service, and conflict in work ethics, interpersonal styles, communication needs, and motivational concerns. Because they do not recognize the difference in generational values, service providers unintentionally frustrate, disappoint, or insult customers, and their employers start to lose their client base. Using interactive exercises, the participants will: identify the reality of the generational gap at work; define four different generational cultures; decode generational miscommunications; and recognize and resolve real-life intergenerational issues.
  • 502 Request Info

    Three Keys to Employee Retention

  • 503 Request Info

    A Quick Proven Way to Prescreen Professional and Managerial Applicants

  • 504 Request Info

    How to Hire the Right Person

    This one-day skill-building participant-centered workshop is designed to assist supervisors and managers in improving their abilities to conduct an effective selection interview that protects them from the "professional interviewee" who shines during the interview but tarnishes quickly once on the job. Through interactive exercises, the participants will learn how to conduct an effective hiring interview and develop behavioral situational and organizational - fit structured interview questions and benchmark answers to ensure an effective hiring decision.
  • 505 Request Info

    Finding, Selecting and Retaining Employees

    This one-day skill-building participant-centered workshop is designed to help participants identify and plan how to meet the three criteria that must be met to ensure a quality hiring decision. Using interactive exercises, the participants: explain the steps in an effective recruitment and selection process; perform a task analysis; determine the most effective recruitment strategies; create a pre-screening device; develop a structured interview; discuss how to avoid illegal questions; identify eight ways to increase new employee retention; and practice applying seven motivational tools.
  • 506 Request Info

    Successful Selection Interviewing Skills

    This one-day skill-building participant-centered workshop is designed to assist supervisors and managers in improving their abilities to conduct an effective selection interview that protects them from the "professional interviewee" who shines during the interview but tarnishes quickly once on the job. The workshop provides information ad practice in how to: clearly define the job; identify the skills, knowledge and abilities necessary to perform the job; create questions that screen for these prerequisites; and develop benchmark answers for each question. The workshop also discusses the purpose and stages of a selection interview, general interview principles, the role of open-ended and probing questions, and appropriate opening and concluding statements.
  • 507 Request Info

    Dynamic Interviewing©

    In TD Consulting Group's Dynamic Interviewing© program, managers learn a proven approach to making the best selection decisions through behavioral interviewing.
  • 508 Request Info

    Workplace Diversity

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class will help you understand what diversity is and how you can help create a more diverse world at work. You will be instructed to use skills such as active listening, employ effective questioning techniques, and communicate with strength. One day class. Cost is $649.00.
  • 509 Request Info

    People Trends & Strategies - Managing Diversity

    Trends in Business & Reasoning for Strategies o Current business & market trends affecting people strategies and diversity o Business case for managing people strategies & developing a greater diversity response Diversity Dimensions, Issues & Awareness o The dimensions of diversity in a workforce – age, gender, race, nationality, abilities, education, goals, values, personality, lifestyle, etc. o Barriers & Types of -- Attitudes, Stereotypes, Prejudices, Discrimination, Harassment o Legal issues of Harassment – broad EEO categories Workforce Trends & Concerns, and Responsive Strategies o What are the workforce trends which are driving a more diverse workforce o How to respond to and take advantage of (build on) workforce trends Further People Strategies & Ideas for Managing Diversity in People/Management Practices o Staffing & Selection o Organizational Development o Performance Partnering/Management o Leadership Development/Hi-Potential Development o Succession Planning Planning
  • 510 Request Info

    Talent Acquisition - Recruiting & Staffing

    Planning • Organizational goals & what needs do we/will we have • What can we train for and what do we need to hire for • Using the Job Description to create a behavioral interview format (uses examples from Client) Legal considerations in staffing/interviewing Screening/Interviewing Considerations • Types of screening/assessment tools- interviews, tests, application, in-basket, etc. – using several • What selection practices and/or instruments should we use to evaluate experience, skills, traits? Behavioral Interviewing • Why do we interview & what do we want out of it? • Types of interviews, including ‘tag-team’ approach • The basic interview process Selection • Decision model/matrix for selection • Defining and weighting requirements for selection Making the Offer – Accepted or Declined Interview Practice – Mock Interviews
  • 511 Request Info

    Orientation for New Employees

  • 512 Request Info

    4 Behavior Styles | DISC Training

    Learn how to communicate using the DISC language as a way of understanding themselves and others. Gain a complete understanding of what DISC is and how to use it to interact with others and to appreciate others behavioral styles. Online reports available.