ITIL

ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization. This course is designed for anyone who would like a foundational understanding of IT service management, its key principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.This course is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for the ITIL 4 Foundation exam.

ITIL 4 Foundation is an entry-level service management certification course that helps one to explore end-to-end IT service model for creation, delivery, and continual improvement of services offered that aligns as per the enterprise strategy. Invensis Learning ITIL 4 Foundation Training Course Features 1. Interactive instructor-led ITIL 4 Foundation training 2. Study Guide prepared by subject matter experts 3. Get to know industry best practices and case studies 4. Highly qualified, certified, and accredited trainers 5. Interact with co-participants from diverse backgrounds 6. Prepare better with sample mock tests 7. ITIL 4 Foundation course adhered to global standards

+ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis +ITIL® 2011 Edition OSA: Introduction to Event Management +ITIL® 2011 Edition OSA: Introduction to Incident Management +ITIL® 2011 Edition OSA: Incident Management Interactions +ITIL® 2011 Edition OSA: Introduction to Request Fulfillment +ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges +ITIL® 2011 Edition OSA: Introduction to Problem Management +ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges +ITIL® 2011 Edition OSA: Introduction to Access Management +ITIL® 2011 Edition OSA: Introduction to the Service Desk +ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing +ITIL® 2011 Edition OSA: Introduction to Functions +ITIL® 2011 Edition OSA: Function Activities +ITIL® 2011 Edition OSA: Technology and Implementation Considerations

+ITIL® 2011 Edition Overview: Creating a Service Culture +ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework +ITIL® 2011 Edition Overview: Certification and Benefits

+ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle +ITIL® 2011 Edition Foundation: Service Strategy Fundamentals +ITIL® 2011 Edition Foundation: Service Strategy Processes +ITIL® 2011 Edition Foundation: Service Design Fundamentals +ITIL® 2011 Edition Foundation: Service Design Processes +ITIL® 2011 Edition Foundation: Service Transition Processes and Policies +ITIL® 2011 Edition Foundation: Introduction to Service Operation +ITIL® 2011 Edition Foundation: Service Operation Processes +ITIL® 2011 Edition Foundation: Continual Service Improvement

For other ITIL classes and outlines please visit ITIL training .Long gone are the days where the datacenter was in the basement and the helpless desk was a necessary evil.

For other ITIL classes and outlines please visit ITIL training .During the negotiation and acceptance of Service Level Agreements, for availability,and security.

For other ITIL classes and outlines please visit ITIL training . In today's dynamic business climate, service outages cause real bottom line impact to the business.

For other ITIL classes and outlines please visit ITIL training .The primary goal of IT Service Management (ITSM) is to deliver quality IT services that enable desired business outcomes.