ITIL

+ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis +ITIL® 2011 Edition OSA: Introduction to Event Management +ITIL® 2011 Edition OSA: Introduction to Incident Management +ITIL® 2011 Edition OSA: Incident Management Interactions +ITIL® 2011 Edition OSA: Introduction to Request Fulfillment +ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges +ITIL® 2011 Edition OSA: Introduction to Problem Management +ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges +ITIL® 2011 Edition OSA: Introduction to Access Management +ITIL® 2011 Edition OSA: Introduction to the Service Desk +ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing +ITIL® 2011 Edition OSA: Introduction to Functions +ITIL® 2011 Edition OSA: Function Activities +ITIL® 2011 Edition OSA: Technology and Implementation Considerations

+ITIL® 2011 Edition Overview: Creating a Service Culture +ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework +ITIL® 2011 Edition Overview: Certification and Benefits

+ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle +ITIL® 2011 Edition Foundation: Service Strategy Fundamentals +ITIL® 2011 Edition Foundation: Service Strategy Processes +ITIL® 2011 Edition Foundation: Service Design Fundamentals +ITIL® 2011 Edition Foundation: Service Design Processes +ITIL® 2011 Edition Foundation: Service Transition Processes and Policies +ITIL® 2011 Edition Foundation: Introduction to Service Operation +ITIL® 2011 Edition Foundation: Service Operation Processes +ITIL® 2011 Edition Foundation: Continual Service Improvement

This course, based on the ITIL best practice service lifestyle approach, provides IT managers, practitioners and anyone who uses IT services with a practical understanding of the key concepts, principles, processes, and functions that enables successful IT Service Management (ITSM) provision. The course intent is to provide proven practical guidance on how to successfully introduce an integrated ITSM framework and how best practices can be adopted and adapted within a student's organization. It also prepares students for the ITIL Foundation Certificate Examination. The multiple-choice exam contains 40 questions. To pass, students must get 26 or more questions correct, a 65% passing grade.

For other ITIL classes and outlines please visit ITIL training .Long gone are the days where the datacenter was in the basement and the helpless desk was a necessary evil.

For other ITIL classes and outlines please visit ITIL training .During the negotiation and acceptance of Service Level Agreements, for availability,and security.

For other ITIL classes and outlines please visit ITIL training . In today's dynamic business climate, service outages cause real bottom line impact to the business.

For other ITIL classes and outlines please visit ITIL training .The primary goal of IT Service Management (ITSM) is to deliver quality IT services that enable desired business outcomes.

For other ITIL classes and outlines please visit ITIL training .The old adage If you are not moving forward, you are moving backwards, and business continuity.