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Courses

  • 1 Request Info

    Call Center Customer Service Training

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. In this Call Center Customer Service Training course, working professionals will learn the importance of one of the most straightforward, least complicated, yet often overlooked aspects of using the telephone to provide a service to customers…customer satisfaction. Your attitudes and manners are as necessary to the customer as the service processes. From the customer’s perspective, phone service over the phone is as much a consumer-focused service as other service industries. Working professionals will learn how to optimize customers’ experiences just as business operators in retail stores and banks, colleges, and universities, and the travel industry do for their customers. It is safe to say, most call centers you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait. How can you expect to provide the kind of c
  • 2 Request Info

    Webinar on How are Employee Engagement and Customer Satisfaction Measured?

    There is a distinct connection and it can be measured between Employee Engagement and Customer Satisfaction. We will explore the impact of employee engagement on individuals and organizations; focusing on the connection between levels of employee engagement inside organizations and the experiences of customers those organizations are serving. Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link https://www.onlinecompliancepanel.com/webinar/How-are-Employee-Engagement-and-Customer-Satisfaction-Measured-507528/MARCH-2018-ES-TRAININGREGISTRY
  • 3 Request Info

    Webinar On Managing Millennials: Winning Over Tomorrow's Leaders

    Millennials are projected to make up 50% of the workforce by 2020 and they will make up as much as 75% of the U.S. workforce by 2025. While millennials are the most educated and culturally diverse of any generation before them, they're also have a tendency to notorious leave a job easily, dislike bureaucracy and distrust traditional hierarchies—leaving many business leaders scratching their heads.Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link https://onlinecompliancepanel.com/webinar/WINNING-WITH-MILLENNIALS-ENGAGING-MANAGING-MOTIVATING-AND-LEADING-MILLENNIALS-505008/OCTOBER-2017-ES-TRAININGREGISTRY
  • 4 Request Info

    Becoming More Assertive In the Workplace

    This one-day Assertiveness course is designed for anyone at any level within an organization, to better communicate with others in their work/business environment, using assertive skills. Assertive skills involve a variety of appropriate interpersonal behaviours including the following: giving positive feedback, providing information, asking requests of others, giving constructive criticism or being on the receiving end of feedback, criticism, or saying “no” without feeling guilty. Using assertive skills will help increase self-confidence, increase one’s own self-respect and respect of others, allow one to have better stress and time management skills, and finally, have overall better communications with others in the workplace to successfully achieve business goals. Who Should Attend: The Becoming More Assertive In the Workplace course is designed for all roles in the workplace, and is recommended for anyone looking to improve their communications with others in the workplace.
  • 5 Request Info

    Webinar On Personality Testing in the Workplace: Benefits and Legal Risks

    The candidate sitting in your office - is he truly a good candidate or just a good interviewer? How do you know the answer -- particularly when all you get are "neutral" references when you call previous employers? You want something a little more solid than the "gut reaction" test so you think that maybe you should use a personality test or some other type of psychological test. Beware! While these tests can be beneficial, there are legal risks that you must consider before implementing such a process.Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link https://www.onlinecompliancepanel.com/webinar/PERSONALITY-TESTING-WORKPLACE-502381/JULY-2017-ES-TRAININGREGISTRY
  • 6 Request Info

    Webinar On Detecting Truth, Deception and Lies while conducting an Investigative Interview

    Truth is elusive and there's more to knowing if someone's lying than the fact that their lips are moving. If investigations seek to establish the facts how then is it possible to find out the truth when the information you are gathering is inaccurate? This webinar will discuss why you might have to deal with inaccurate/incorrect or questionable information and how to identify it, deal with it and even how to make it work to your organization's advantage.Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link http://onlinecompliancepanel.com/webinar/DETECTING-TRUTH-DECEPTION-LIES-508083/MAY-2017-ES-TRAININGREGISTRY
  • 7 Request Info

    Webinar On Employee Engagement and Customer Satisfaction: Unpacking the Connection

    This session will focus on the connection between Employee Engagement and Customer Satisfaction. There is a distinct connection and it can be measured. We will define Employee Engagement and will also define Customer Satisfaction. Companies should have a strong focus on Employee Engagement, not only to improve Customer Satisfaction, but also to improve their employee retention. Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link http://onlinecompliancepanel.com/webinar/EMPLOYEE-ENGAGEMENT-CUSTOMER-SATISFICATION-508399/FEBRUARY-2017-ES-TRAININGREGISTRY
  • 8 Request Info

    Webinar On The Predictive Utility of Behavior Based Interviews: A Hands-on Training with Practical Handouts

    This webinar by expert speaker Wes Pruett discuses about Behavioral-based interview, a specific and simple model for improving interview success that leads to reduced employee turnover and increased retention that eventually leads to effectiveness in hiring and better use of company time. Moreover, by hiring the best employee, you ensure that you boost overall business outcomes in the long run.Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link http://www.onlinecompliancepanel.com/webinar/PREDICTIVE-UTILITY-BASED-INTERVIEWS-501828/NOVEMBER-2016-ES-TRAININGREGISTRY
  • 9 Request Info

    Motivating Employees

    Specializing in delivering In-House training in NC, SC, AL, FL, GA, TN, and MS
  • 10 Request Info

    Contagious Culture: How to Transform Those You Lead and Give Them What They Need

    With Contagious Culture™, quickly engage employees and leaders to become teamwork focused and more results-oriented, creating the kind of culture you’re organization needs to produce results. At the completion of this course, you will be able to: Implement communication styles that reduce the friction between managers and employees Identify and address dangerous employee mindsets Determine and resolve the primary root of your culture problem and make a shift
  • 11 Request Info

    Make Difficult People Disappear: How to Reduce Stressful Behavior and Eliminate Conflict

    Go beyond just dealing with difficult people. In this session, based on the popular book by the same title, gain the 10 steps for changing your approach and reducing stress, while creating far greater acceptance, tolerance, and productivity. You will be able to:Motivate themselves and others Improve how they see, label and work with others Increase and apply emotional intelligence skills
  • 12 Request Info

    Transition From Buddy to Boss

    Transition from Buddy to Boss™ is for new managers who’ve been promoted, but perhaps not prepared. Help them swiftly move from former peer to partner without the challenges, conflict, or confusion and by developing awareness, leadership skills, and a plan.After this course, you will be able to:Approach their new role with skill and confidenceDevelop existing team members and former peersClarify their expectations, coach, develop assess and plan with the team
  • 13 Request Info

    Help Employees Thrive While Doing More With Less

    In practical terms Doing More With Less means that many people in your organization may find themselves overwhelmed. Yet, more than ever, you depend on these employees. Training gives them the tools they need not just to survive, but to thrive.
  • 14 Request Info

    The Zorro Circle

    Too many unread emails, multitasking & impossible deadlines can hijack your brain’s ability to function productively. In, The Zorro Circle, Shawn Achor will show you a few simple, daily tasks that will help you reduce stress & increase productivity.
  • 15 Request Info

    Acclaimed Author Susan SilverPresents Popular Productivity & Organization Programs:

    Organized to Be Your Best! Let's Talk Shop! Improving Quality at Work Positively Organized!® Customer Service Positively Organized!® Critical Thinking, Problem Solving, & Decision Making Positively Organized!® Project Management
  • 16 Request Info

    Improving Employee Performance

    All TTN courses are video based & available in multiple formats including 100K video streaming, Video CD & Network Video Streaming. Courses can be purchased & delivered online on our On-line LMS or are available in a S.C.O.R.M. format for nearly any L.M.S.
  • 17 Request Info

    Successfully Managing Off-Site, Remote & Virtual Employees

    Boost the performance/productivity of off-site employees – Increase the accountability/responsibility of remote employees – Improve communication with off- site employees/locations – Strengthen teamwork of different locations – Hire/develop employees who don't need constant supervision – Safely discipline or terminate off- site employees – Improve the flow of information from off-site employees – Motivate employees without being there
  • 18 Request Info

    Effectively Managing Time & Multiple Priorities

    Meet deadlines/due dates consistently – Increase personal/professional productivity – Eliminate/manage time wasters – Improve workplace organization & coordination – Reduce pressure/stress from toxic or hectic work environment – Reduce/eliminate self-generated time wasters like procrastination & disorganization – Reduce/eliminate environmental time wasters – Create goals & action plans – Stay focused on correct priorities – Slash meeting time without sacrificing information
  • 19 Request Info

    Identifying and Solving Employee Performance Problems

    In this hands-on seminar, you will acquire the tools to analyze performance challenges, identify the real cause of the problem and resolve it successfully.
  • 20 Request Info

    How to Develop a Smarter Workforce

    This seminar provides guidance, practical tools and support for employees to become more fulfilled, higher performers. It can open new avenues to achievement, growth and innovation for both your team and your company.