Employee Productivity

Click on the name of the course to be taken to our website for class schedule, class outline, and to register. In this Call Center Customer Service Training course, working professionals will learn the importance of one of the most straightforward, least complicated, yet often overlooked aspects of using the telephone to provide a service to customers…customer satisfaction. Your attitudes and manners are as necessary to the customer as the service processes. From the customer’s perspective, phone service over the phone is as much a consumer-focused service as other service industries. Working professionals will learn how to optimize customers’ experiences just as business operators in retail stores and banks, colleges, and universities, and the travel industry do for their customers. It is safe to say, most call centers you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait. How can you expect to provide the kind of c

How to Manage Workplace Negativity® will enable you to combat negativity in your organization, your team and yourself! It’s designed to give you skills and action plans to take back to your company to identify and eliminate negative attitudes and behaviors.

Discover and use knowledge of work-style difference and assertive communication techniques to better prioritize, manage and achieve specific goals.

Use process improvement and leadership techniques to boost productivity!

To excel in this rapidly changing work environment, you need more skills than ever before--like understanding your business, managing change, communicating strategically, leading, working in teams & juggling your new assignments with current responsibilities.

This seminar provides guidance, practical tools and support for employees to become more fulfilled, higher performers. It can open new avenues to achievement, growth and innovation for both your team and your company.

In this hands-on seminar, you will acquire the tools to analyze performance challenges, identify the real cause of the problem and resolve it successfully.

With Contagious Culture™, quickly engage employees and leaders to become teamwork focused and more results-oriented, creating the kind of culture you’re organization needs to produce results. At the completion of this course, you will be able to: Implement communication styles that reduce the friction between managers and employees Identify and address dangerous employee mindsets Determine and resolve the primary root of your culture problem and make a shift

Go beyond just dealing with difficult people. In this session, based on the popular book by the same title, gain the 10 steps for changing your approach and reducing stress, while creating far greater acceptance, tolerance, and productivity. You will be able to:Motivate themselves and others Improve how they see, label and work with others Increase and apply emotional intelligence skills

Transition from Buddy to Boss™ is for new managers who’ve been promoted, but perhaps not prepared. Help them swiftly move from former peer to partner without the challenges, conflict, or confusion and by developing awareness, leadership skills, and a plan.After this course, you will be able to:Approach their new role with skill and confidenceDevelop existing team members and former peersClarify their expectations, coach, develop assess and plan with the team

Too many unread emails, multitasking & impossible deadlines can hijack your brain’s ability to function productively. In, The Zorro Circle, Shawn Achor will show you a few simple, daily tasks that will help you reduce stress & increase productivity.

This webinar by expert speaker Wes Pruett discuses about Behavioral-based interview, a specific and simple model for improving interview success that leads to reduced employee turnover and increased retention that eventually leads to effectiveness in hiring and better use of company time. Moreover, by hiring the best employee, you ensure that you boost overall business outcomes in the long run.Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link http://www.onlinecompliancepanel.com/webinar/PREDICTIVE-UTILITY-BASED-INTERVIEWS-501828/NOVEMBER-2016-ES-TRAININGREGISTRY

This session will focus on the connection between Employee Engagement and Customer Satisfaction. There is a distinct connection and it can be measured. We will define Employee Engagement and will also define Customer Satisfaction. Companies should have a strong focus on Employee Engagement, not only to improve Customer Satisfaction, but also to improve their employee retention. Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link http://onlinecompliancepanel.com/webinar/EMPLOYEE-ENGAGEMENT-CUSTOMER-SATISFICATION-508399/FEBRUARY-2017-ES-TRAININGREGISTRY

Truth is elusive and there's more to knowing if someone's lying than the fact that their lips are moving. If investigations seek to establish the facts how then is it possible to find out the truth when the information you are gathering is inaccurate? This webinar will discuss why you might have to deal with inaccurate/incorrect or questionable information and how to identify it, deal with it and even how to make it work to your organization's advantage.Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link http://onlinecompliancepanel.com/webinar/DETECTING-TRUTH-DECEPTION-LIES-508083/MAY-2017-ES-TRAININGREGISTRY

The candidate sitting in your office - is he truly a good candidate or just a good interviewer? How do you know the answer -- particularly when all you get are "neutral" references when you call previous employers? You want something a little more solid than the "gut reaction" test so you think that maybe you should use a personality test or some other type of psychological test. Beware! While these tests can be beneficial, there are legal risks that you must consider before implementing such a process.Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link https://www.onlinecompliancepanel.com/webinar/PERSONALITY-TESTING-WORKPLACE-502381/JULY-2017-ES-TRAININGREGISTRY

Millennials are projected to make up 50% of the workforce by 2020 and they will make up as much as 75% of the U.S. workforce by 2025. While millennials are the most educated and culturally diverse of any generation before them, they're also have a tendency to notorious leave a job easily, dislike bureaucracy and distrust traditional hierarchies—leaving many business leaders scratching their heads.Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link https://onlinecompliancepanel.com/webinar/WINNING-WITH-MILLENNIALS-ENGAGING-MANAGING-MOTIVATING-AND-LEADING-MILLENNIALS-505008/OCTOBER-2017-ES-TRAININGREGISTRY

There is a distinct connection and it can be measured between Employee Engagement and Customer Satisfaction. We will explore the impact of employee engagement on individuals and organizations; focusing on the connection between levels of employee engagement inside organizations and the experiences of customers those organizations are serving. Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link https://www.onlinecompliancepanel.com/webinar/How-are-Employee-Engagement-and-Customer-Satisfaction-Measured-507528/MARCH-2018-ES-TRAININGREGISTRY