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  • 1 Request Info

    Call Center Customer Service Training

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. In this Call Center Customer Service Training course, working professionals will learn the importance of one of the most straightforward, least complicated, yet often overlooked aspects of using the telephone to provide a service to customers…customer satisfaction. Your attitudes and manners are as necessary to the customer as the service processes. From the customer’s perspective, phone service over the phone is as much a consumer-focused service as other service industries. Working professionals will learn how to optimize customers’ experiences just as business operators in retail stores and banks, colleges, and universities, and the travel industry do for their customers. It is safe to say, most call centers you deal with fail to deliver superior customer service. No one was born knowing this is a learned trait. How can you expect to provide the kind of c
  • 2 Request Info


    The Academy of Business Training, sponsor number CPE.00469, provides Continuing Professional Education (CPE) credits to meet the continuing education requirement for Certified Public Accountants. We comply with the Standards for Continuing Professional Education Programs administrated by the American Institute of Certified Public Accountants (AICPA) and the National Association of State Boards of Accountancy (NASBA). Click on the name of the course to be taken to our website for available courses, cost, CPE credits, description, outline, schedule, and disclosure statement.
  • 3 Request Info

    Coaching for Optimal Job Performance

    Every employee can reach higher levels of performance, including your average and best performers. What they need is a manager who can coach: someone who can routinely observe, assess, and interact in ways that develop and maximize their individual effectiveness. This is your seminar to raise their potential and level of performance and get the most out of your team.

  • 4 Request Info

    How To Manage Workplace Negativity

    How to Manage Workplace Negativity® will enable you to combat negativity in your organization, your team and yourself! It’s designed to give you skills and action plans to take back to your company to identify and eliminate negative attitudes and behaviors.
  • 5 Request Info

    Dealing With Competing Demands: Mastering The Managerial Balancing Act

    Discover and use knowledge of work-style difference and assertive communication techniques to better prioritize, manage and achieve specific goals.
  • 6 Request Info

    Greater Productivity Through Improved Work Processes: A Guide For Administrative Professionals

    Use process improvement and leadership techniques to boost productivity!
  • 7 Request Info

    Moving Ahead: Breaking Behavior Patterns That Hold You Back

    What’s your professional image? Do you steamroll over others in a quest for power…constantly rebel against authority…start and spread office gossip…cry at the drop of a hat in stressful situations? These are just a few examples of bad behavior that contribute to a poor professional image resulting in “career suicide”—even for the most capable employees. Overcome and resolve workplace situations where ineffective behavior is at play so that you can improve your professional image to move forward and get the rewards you deserve.
  • 8 Request Info

    Taking On Greater Responsiblity: Step-Up Skills For Non-Managers

    To excel in this rapidly changing work environment, you need more skills than ever before--like understanding your business, managing change, communicating strategically, leading, working in teams & juggling your new assignments with current responsibilities.
  • 9 Request Info

    Projecting A Positive Professional Image

    Let your positive energy show through for heightened career success. Discover a self-image that feels right to you--and looks great to clients, colleagues and peers.
  • 10 Request Info

    Recruiting, Interviewing, And Selecting Employees

    The everything-you-need-to-know-before-you-say you're hired seminar! Nothing's scarier to HR pros than the thought of making the wrong hiring decision. It means throwing away a substantial investment of time & money on recruitment, training and benefits.
  • 11 Request Info

    How to Develop a Smarter Workforce

    This seminar provides guidance, practical tools and support for employees to become more fulfilled, higher performers. It can open new avenues to achievement, growth and innovation for both your team and your company.
  • 12 Request Info

    Leadership Strategies for Creating a Respectful Workplace

    A workplace where employees treat one another with civility and respect is far more likely to function at optimum levels of productivity. Unfortunately, the rise of disrespectful behaviors in business seems to be at epidemic levels, and the result is a steady erosion in morale and productivity. This seminar provides strategies for leaders and managers to recognize and handle offensive, disrespectful and inappropriate behaviors. It also explores how to improve productivity by modeling better behavior and fostering a culture of civility and mutual respect.
  • 13 Request Info

    Identifying and Solving Employee Performance Problems

    In this hands-on seminar, you will acquire the tools to analyze performance challenges, identify the real cause of the problem and resolve it successfully.
  • 14 Request Info

    Train the Trainer

    Trainers sometimes need refreshers and opportunities to learn about new tools they can add to their too toolbox. This program offers support to trainers who want to gain new ideas around facilitation, communication, delivering material, giving feedback, listening, skills building, and action planning.
  • 15 Request Info

    Instructional Design Certificate

    Developed for participants new to instructional design or for those who want to gain a comprehensive skill set, this is the complete workshop for designing outcome-based training. The program content is based on key knowledge and actions defined by the ATD Competency Model Area of Expertise for Instructional Design. You will leave knowing how to design a complete program that aligns with your business goals, including participant guides, instructor guides, and other materials. In addition, you will have an opportunity to work on the design and development of your own training program throughout the workshop.
  • 16 Request Info

    Coaching Certificate

    Many talent development professionals have discovered that they need to add coaching to their skill set. This two-day workshop demonstrates the functions of a successful learning professional in the role of coach, including using an interactive process to help clients develop more rapidly and produce more satisfying results, and improving others' ability to set goals, take actions, make better decisions, and make full use of their natural strengths. Participants will learn a model that outlines a coaching process they can use with individuals, teams, or an entire organization, and will practice foundational coaching competencies through role plays, group exercises, and case studies.
  • 17 Request Info

    Introduction to Training Certificate

    Gain a strong foundation in adult learning principles and uncover how practice and preparation are the key to successful facilitation. Learn to foster learner engagement and enthusiasm, address the needs of all learners, leverage effective questioning techniques, and manage participant behaviors to lead to impactful sessions.
  • 18 Request Info

    Facilitation Skills Certificate

    This immersive learning experience is designed to provide competent facilitators with the skills needed to become effective facilitators. You will participate in role-playing activities; work through real-life scenarios; gain insight from the stories of top-notch facilitators; and leave with facilitation tools, techniques, and best practices that you can immediately apply in your work. Your learning experience will be guided by an exceptional facilitator who has a deep knowledge of successful facilitation strategies. These strategies will be demonstrated as you move through the program, giving you the opportunity to observe critical facilitation techniques in action. You will also share your facilitation experiences with others, and be able to put your skills into practice by preparing for and facilitating select segments throughout the session.
  • 19 Request Info

    Measuring Return on Investment Certificate

    In this certificate program developed by ROI Institute, participants will build the skills needed to develop and deliver effective ROI evaluations for learning and performance, organization development, human resources, technology, change, and quality solutions. The program emphasizes the Phillips ROI Methodology and participants learn to apply the ROI Process Model—a results-based method for developing application, impact, and ROI objectives; developing data collection and ROI analysis plans; collecting various types of hard and soft data; isolating the effects of the program; converting data to monetary values; tabulating appropriate program costs; calculating return on investment; and identifying intangible benefits. Participants should bring a real-time project to maximize transfer of learning by enabling them to build their skills with an example relevant to their professional responsibilities.
  • 20 Request Info

    Articulate Storyline Certificate

    The Articulate Storyline Certificate is a hands-on workshop that explores everything you need to know to immediately hit the ground running using Storyline to create cutting edge, interactive e-learning programs. Software programs can be intimating, but this certificate program takes the mystery out of using Storyline. You will quickly realize how easy—and fun—it is to use. Facilitated by experts in Storyline, with sample scenarios exclusive to ATD, you’ll take away the latest and most up-to-date steps, tips, and tricks for using Articulate Storyline. Leave this interactive workshop with a complete 15-minute course that you developed yourself using all the major features of Storyline.