• Change Management & Project Management – what do you focus on in change management (culture, roles & responsibilities, goals, communication)
• How People Handle and React to Change
• Change Management Concepts
• Break-out/Team Activity – teams will be assigned an industry and scenario around change
• Processing and Integration of Thoughts from Team Activity with Change at Client - Your Role Before, During and After Change?
o Defining the Future State, the Vision, Where are We Headed, What Does it Look Like?
o Managing Expectations
o Managing Employees Through Change
o Removing Barriers & Providing Support
o Discussion of Service Scenarios
• Final Processing & Integration/Action Planning