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  • 1 Request Info

    Webinar On ISO 9001:2015 Transition Readiness: Not Too Early to Start

    ISO 9001:2015 contains a handful of significant changes from the 2008 standard and a quality management system (QMS) that meets the requirements of ISO 9001:2008 should already meet most of the new requirements. It is, however, not too early to begin the transition if this has not already been started. This presentation will discuss the new requirements, the necessary transition activities, and some tips that might make the transition easier.Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link http://onlinecompliancepanel.com/webinar/ISO-9001-2015-TRANSITION-READINESS-507891/MARCH-2017-ES-TRAININGREGISTRY
  • 2 Request Info

    Webinar On CUSTOMS VALUATION: How to Determine the Customs Value - Part 2

    Due to the changes that has suffered the customs legislation in recent dates, now more than ever it is essential to identify the valuation method applicable for each one of the import operations performed by the importers, as well as its proper application. Through a dynamic presentation and the use of practical examples, the participant will correctly determine the taxable base taking into consideration the specific elements of each operation.Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link http://onlinecompliancepanel.com/webinar/CUSTOMS-VALUATION-PART-2-502014/MARCH-2017-ES-TRAININGREGISTRY
  • 3 Request Info

    Values Based Influence Skills

    Use this workshop to assist your employees with influencing others. Using a values-based questionnaire, participants learn what makes them effective at influencing others, and what may get in the way. This course can be as short as 2 hours, but recommended as a full day. Ideal for leaders needing to influence others in the organization or with key clients or vendors. Sales professionals will also find value in this course in learning how to influence others towards closing.
  • 4 Request Info

    Protecting Teams

    According to the Institute for Corporate Productivity, fewer than half your employees can remember your company’s mission statement. In most organizations, the actual figure is around 10%. Protecting Teams excels at coalescing the team, which is something you can’t do in a retreat while team members climb a rope or scramble through a jungle gym. The only way to coalesce your team is by identifying key objectives and developing action plans that will help your team members take your organization where you want it to go. If you and your team are not making the progress you want to make, we’re willing to bet that your team’s goals are not clearly defined. Protecting Teams helps get everyone on the same page; the inevitable result is greater success for everyone involved. You can facilitate Protecting Teams yourself; buy 10-packs of program materials and a Trainer Guide from our Mimeo Marketplace.
  • 5 Request Info

    Webinar On Getting Results with Crystal Reports

    Crystal Reports is a very powerful tool that can allow you to take many different types of data and combine that data into great reports. However, it requires a little training so you can use it properly and efficiently and to its maximum potential. In this webinar, you will learn how to take your raw data and create meaningful reports using the powerful SAP Crystal Reports software.Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link http://onlinecompliancepanel.com/webinar/GETTING-RESULTS-CRYSTAL-REPORTS-501759/NOVEMBER-2016-ES-TRAININGREGISTRY
  • 6 Request Info

    Making Meetings Matter

    Your meetings are a predictor of your company performance. Engaging, productive meetings mean your organization is in sync, honest, and productive. Meetings that seem like a waste of time with very little to show for them means weak leadership, poor communication, and most likely an underperforming organization. Based on our work with teams around the globe, we have developed a highly interactive 1 day program for to get the most out of your meetings and your teams. Topics include: *When to meet and when NOT to meet *4 types of meetings and which to use when *Preparing for successful meetings *Meeting manners and etiquette *Handling conflict and disruptive behavior such as negativity and disengagement. *Strategies specifically for making virtual meetings work *Ending meetings to ensure action and follow-up Contact us for more details and how we can tailor this program for your needs.
  • 7 Request Info

    Advanced Negotiations Strategies & Techniques

    Collective bargaining has been described as containing the twin motivations of competition and collaboration. In this program, participants will deepen and expand their knowledge and practice of negotiation techniques learned in prior Cornell Labor Relations classes to increase effectiveness in a variety of negotiation situations. Participants will develop flexibility and agility among these different negotiation strategies and techniques. Although focused on collective bargaining, these knowledge and skills are useful for any negotiation situation.
  • 8 Request Info

    Webinar on Implementing the ACA, HIPPA, GINA, ADA, and Title VII Discrimination Laws into Your Organization's Wellness Strategy

    More and more organizations are implementing Wellness programs to encourage their employees to engage in a healthier lifestyle. The programs have progressed from being not much more than healthy diets and exercise to measuring one's biometrics and offering employee incentives if they improve their health. With these enhanced wellness offerings have come organizational challenges to ensure that organizations are not discriminating against any of their employees specifically as it relates to a disability, their family history of genetics, even their gender and age. This webinar will address these issues to assist organizations in minimizing their liability risks as well as discuss the elements of planning, developing, implementing and evaluating your wellness strategy. Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link http://www.onlinecompliancepanel.com/webinar/WELNESS-PROGRAMS-501186/JAN-2016-ES-TR
  • 9 Request Info

    Managing Change Successfully

    Today’s organizations must operate in a constant state of change in order to be successful. This requires leaders to embrace what can sometimes feel like chaos, and turn change into opportunity. Grounded in theory but steeped in practical application, the course provides participants with a self-assessment, a series of tools for navigating real-world change scenarios, and a personal action plan.
  • 10 Request Info

    Coaching for Performance and Potential

    Home / Professional Programs / Coaching for Performance and Potential (LD305) Coaching for Performance and Potential (LD305) Establish an engaging coaching relationship to improve performance and grow talent by encouraging your team to perform at its best. Gain an understanding of when coaching is needed and practice using a coaching model to facilitate an effective coaching conversation. Review various theories for changing behavior and applying different strategies. Examine important coaching elements such as, setting clear and actionable goals, formulating a development plan, and dealing with conversational conflict.
  • 11 Request Info

    Leadership Skills for Success

    Master critical communication and management skills to effectively manage employees, establish priorities and delegate responsibilities. Gain the commitment of others and add value to your organization by being clear about the results you want to achieve, the environment you want to create, and how you will develop and deploy talent. Become an effective leader with the ability to build relationships and manage workplace communications in order to be heard and understood by others.
  • 12 Request Info

    Telecommuting and the Remote Employee

    +Telecommuting Basics: Maximizing Productivity as a Remote Employee +Telecommuting Basics: Communication Strategies for the Remote Employee
  • 13 Request Info

    Essential Skills for Administrative Support Professionals

    +Administrative Professionals: Representing Your Boss +Administrative Professionals: Common Administrative Support Tasks +Administrative Professionals: Maximizing Your Relationship with Your Boss +Administrative Professionals: Interacting with Others +Administrative Professionals: Putting Your Best Foot Forward +Essential Skills for Administrative Support Professionals Simulation
  • 14 Request Info

    Optimizing Your Performance On a Team

    +Being an Effective Team Member +Establishing Team Goals and Responsibilities +Effective Team-building Strategies +Elements of a Cohesive Team +Effective Team Communication +Using Feedback to Improve Team Performance +Power and Politics in Matrixed Teams
  • 15 Request Info

    Customer Advocacy

    +Customer Advocacy: Communicating to Build Trusting Customer Relationships +Customer Advocacy: Enhancing the Customer Experience +Customer Advocacy: Supporting Customer Advocacy
  • 16 Request Info

    Customer Focus

    +Identifying and Managing Customer Expectations +Creating and Sustaining a Customer-focused Organization +Customer-focused Interaction +Listening to Your Customers +Creating a Customer-focused Organization +Developing Your Customer Focus
  • 17 Request Info

    Customer Service Fundamentals

    +Customer Service Fundamentals: Building Rapport in Customer Relationships +Customer Service in the Field +Customer Service over the Phone +Internal Customer Service +Customer Service Confrontation and Conflict +Shaping the Direction of Customer Service in Your Organization +Aligning Performance to Key Indicators +The Angry Caller: What's Your Plan?
  • 18 Request Info

    Inbound Call Center Management

    +Converting a Call Center to a Profit Center +Managing Your Call Center More Efficiently +Customer Service Training - The Interview and Beyond +Disaster Recovery - Keeping the Lines Open +Preventing Agent Absenteeism through Better Working Conditions +Workforce Management Software- Is it Worth it? +Prioritizing Rewards and Recognition in Call Centers
  • 19 Request Info

    Frontline Call Center Skills

    +The Importance of Call Tracking and Ticketing +Creating an Effective On-hold Message +Determining Proper Expectaion-management Techniques +Training Methods for CSRs in the Customer Contact Industry +Aligning Agent Behaviors with Caller Types
  • 20 Request Info

    Customer Service Representative, Process

    +Customer Service Processes and Procedures +Quality in a Support Center +Support Center Tools, Technologies and Metrics +Dealing with Irrational Customers and Escalating Complaints