Based on the work and the book by Patrick Lencioni, The Five Behaviors of a Cohesive Team assessment and accompanying material is designed for an intact team. Before choosing this program, consider the questions: Is the team really a TEAM? Individual Profile Includes: 36-page highly personalized assessment results for individual and team Strong visuals illustrate key messages Context-specific feedback Tips and strategies for improving teamwork effectiveness Opportunity for building an action plan
If the service experience is less than acceptable, 91% of
customers won't come back. Gain a competitive
advantage by creating a strong culture of customer
service excellence. Learn how to identify customer
expectations and then exceed them.
Meetings take up to 70% of our work time! Are you as productive and efficient as they should be? This course provides you with tools and techniques to maximize your meeting time.
You will learn:
- How to prepare for effective meetings
- How to manage conflicts
- Tips to deal with challenges during meetings
- How to start and end effective meetings
- How to identify when a meeting should be called and when it shouldn't
- Techniques oh how to increase participation
This workshop is for any employee who communicated with customers. You will learn the key fundamentals to providing exceptional service, a proven methodology to turn every customer issue into an opportunity to shine, how to shift from dealing with customer problems to creating long term solutions, and how to move from treating customers as merely “purchasers of service” to partners for the future.
Would you or you team benefit from learning how to find alternative ways to managing professional and personal life challenges? If so, TrainSMART offers a Balancing Work & Family Life workshop. Participants will learn Make better decisions based on priorities, goals, and values, stay focused based on which “hat” you are wearing, reduce the stress and have fun with the challenges, identify tips and tricks to save time and be more organized.
A fun and fast-paced exercise, it can be debriefed to
focus on communication, resource management, planning
and change, leadership, collaboration and competition,
and other dynamics found in the workplace. 1/2 day.
Basics of customer service, recognize and respond to
different behavior styles using the DiSC™ Personal
Profile System, develop strategies to stay calm and in
control with an angry customer, learn how to recognize
and de-escalate hostile situations. One day.
Gain a better understanding of why and how to use
coaching through exercises, which enhance
interpersonal, problem solving, and feedback skills.
Use NTG as coach, through follow-up contact to keep
your employees on track with the skills they learned.
Take learners through a series of activities critical
to personal and professional success. By increasing
self-awareness, improving attitudes and relationships,
participants learn how they perceive and respond to
events around them is their choice.
The MDP is a six-stage learning series that uses self-
assessments and an interactive classroom setting to
develop Self-Management, Interpersonal Skills,
Managing Differences, Performance Management, Managing
Innovation, and Leadership.