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Courses

  • 361 Request Info

    The Five Behaviors of a Cohesive Team™ Assessment

    Based on the work and the book by Patrick Lencioni, The Five Behaviors of a Cohesive Team assessment and accompanying material is designed for an intact team. Before choosing this program, consider the questions: Is the team really a TEAM? Individual Profile Includes:
    36-page highly personalized assessment results for individual and team
    Strong visuals illustrate key messages
    Context-specific feedback
    Tips and strategies for improving teamwork effectiveness
    Opportunity for building an action plan
  • 362 Request Info

    On-Site Customer Service Training Programs

    If the service experience is less than acceptable, 91% of customers won't come back. Gain a competitive advantage by creating a strong culture of customer service excellence. Learn how to identify customer expectations and then exceed them.
  • 363 Request Info

    Automotive Customer Service & Sales Training

    This workshop will help everyone in your automotive dealership understand their role in providing an exceptional customer experience that goes beyond just customer satisfaction.
  • 364 Request Info

    How To Manage Effective Meetings Training

    Meetings take up to 70% of our work time! Are you as productive and efficient as they should be? This course provides you with tools and techniques to maximize your meeting time. You will learn: - How to prepare for effective meetings - How to manage conflicts - Tips to deal with challenges during meetings - How to start and end effective meetings - How to identify when a meeting should be called and when it shouldn't - Techniques oh how to increase participation
  • 365 Request Info

    It's Not My Fault, But It's My Problem

    This workshop is for any employee who communicated with customers. You will learn the key fundamentals to providing exceptional service, a proven methodology to turn every customer issue into an opportunity to shine, how to shift from dealing with customer problems to creating long term solutions, and how to move from treating customers as merely “purchasers of service” to partners for the future.
  • 366 Request Info

    Balancing Work & Family Life Training For Employees

    Would you or you team benefit from learning how to find alternative ways to managing professional and personal life challenges? If so, TrainSMART offers a Balancing Work & Family Life workshop. Participants will learn Make better decisions based on priorities, goals, and values, stay focused based on which “hat” you are wearing, reduce the stress and have fun with the challenges, identify tips and tricks to save time and be more organized.
  • 367 Request Info

    Search for the Lost Dutchman's Gold Mine!

    A fun and fast-paced exercise, it can be debriefed to focus on communication, resource management, planning and change, leadership, collaboration and competition, and other dynamics found in the workplace. 1/2 day.
  • 368 Request Info

    Beyond Customer Service.. Managing Confrontational Clients

    Basics of customer service, recognize and respond to different behavior styles using the DiSC™ Personal Profile System, develop strategies to stay calm and in control with an angry customer, learn how to recognize and de-escalate hostile situations. One day.
  • 369 Request Info

    Coaching for Success

    Gain a better understanding of why and how to use coaching through exercises, which enhance interpersonal, problem solving, and feedback skills. Use NTG as coach, through follow-up contact to keep your employees on track with the skills they learned.
  • 370 Request Info

    Adventures in Attitudes

    Take learners through a series of activities critical to personal and professional success. By increasing self-awareness, improving attitudes and relationships, participants learn how they perceive and respond to events around them is their choice.
  • 371 Request Info

    Management Develop Process

    The MDP is a six-stage learning series that uses self- assessments and an interactive classroom setting to develop Self-Management, Interpersonal Skills, Managing Differences, Performance Management, Managing Innovation, and Leadership.