This case-study-based seminar will prepare HR
professionals, as well as line managers, responsible
for facilitating or implementing change initiatives,
identify key business drivers that typically underlie
the need for change.
Learn how to exploit service-specific attributes,
develop marketing plans that integrate critical
success factors like people, processes, productivity
and physical evidence, and explore quality, service
design, customer loyalty and management issues
Winning companies are those who have a growing level
of customer loyalty... a total organizational
strategy built around customer needs. Learn how to
structure a corporate plan that enhances the total
Learn to handle frustrating people and situations,
calmly and effectively. Discover powerful tools for
diagnosing difficult people and managing conflict,
without sacrificing your sanity or your self-respect.
This seminar show`s managers and supervisors how to
manage world-class service delivery. We`ll show you
approaches for leading service excellence and
practical tools, tips & techniques that can have real
impact on your organization`s bottom line.
Through practice sessions and role plays, you`ll be on
your way to developing the confidence and
communication know-how you need to establish yourself
in the business world and keep moving ahead throughout
This two-day seminar is especially designed for
administrative professionals who want to learn
valuable skills for not only dealing effectively with
two or three bosses but enjoying and advancing their
careers in the process.