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Courses

  • 121 Request Info

    Customer Service in Healthcare Training Course

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. It is safe to say, most health care facilities you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait. How can you expect to deliver the kind of customer service that wows your customers if you do not train to do so? This one day class examines who we are and what we do as a health care provider. We analyze our attitude and communications skills, and take a hard look at what our customers need. We learn customer service skills whether delivered in person, over the phone, or electronically. Finally, we learn how to handle complaints and difficult customers. Two day class. Cost is $1,399.00.
  • 122 Request Info

    Moments of Magic®: How to Create An Amazing Customer Experience

    Customer service is not a department. It is a philosophy to be embraced by everyone within an organization. In this course, Shep Hyken will explain the concept of why satisfying customers is no longer good enough.
  • 123 Request Info

    Meeting Management

    In-House Specialist Poorly managed meetings can be a complete waste of time by taking employees away from their actual work and achieving little. This Meeting Management Training course is designed to provide managers, executive assistants and other officers with the skills to manage formal, informal and e-meetings that are productive and effective. This course covers the following topics: preparation of clear & concise meeting agenda, choosing the attendees, assigning attendees’ meeting roles & responsibilities, determining the right time & place based on meeting type, learning the use of electronic options to reduce unnecessary face to face meetings, dealing with disruptions and conflicts, learning the use of other meeting management tools and techniques and more.
  • 124 Request Info

    Change Management

    In-House Specialist Businesses need to have the flexibility to adapt to the continuously changing needs and requirements of their customers, as well as of the government regulatory bodies, to stay competitive. The Change Management training course is designed for managers and group or team leaders who are responsible for the successful implementation and management of changes in their organizations.
  • 125 Request Info

    Customer Service Training

    In-House Specialist How do you provide your customers exceptional customer service that exceed their expectations every time? This Customer Service Training course teaches you the skills needed to turn your customers into “raving fans" who buy from you again and again. This course teaches you the following skills: adopting the positive attitude of a customer service professional, how to actively listen to and anticipate your customers’ needs, the techniques for dealing with difficult customers, how to continuously improve your customer service skills and approaches and much more.
  • 126 Request Info

    Advanced Skills for Administrative and Executive Assistants

    In-House Specialist The Advanced Skills for Administrative and Executive Assistants training course teaches you how to develop the competency for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance. After completing this course, you will have learned the following: how to develop and enhance your social intelligence and flexibility to adapt to the superior’s working style, the capability to represent your manager if necessary, office and people management skills, business writing skills, scheduling skills, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.
  • 127 Request Info

    Book Keeping Fundamentals

    In-house Training Specialist Managing and growing a business include the proper recording of its financial transactions also known as “bookkeeping”. This Bookkeeping Fundamentals Training Course provides you with the solid foundation for developing your bookkeeping skills. After completing this training, you will have learned: the basic bookkeeping and payroll/accounting terminology, how to understand the balance sheet and other standard financial documents/reports to keep track of your business, how to create and manage budgets, the difference between cash vs accrual accounting methods, the importance of financial planning and much more.
  • 128 Request Info

    MVP Training: Using Humor in the Workplace

    MVP Seminars LLC, is a leading nationwide provider of business training seminars, consulting professionals & exceptional coaches, with quality academic backgrounds. Please call 510-558-3495.
  • 129 Request Info

    MVP Training: Change Management

    MVP Seminars LLC, is a leading nationwide provider of business training seminars, consulting professionals & exceptional coaches, with quality academic backgrounds. Please call 510-558-3495.
  • 130 Request Info

    Customer Service & Loyalty ... (All levels)

    MVP Seminars LLC, is a leading nationwide provider of business training seminars, consulting professionals & exceptional coaches, with quality academic backgrounds. Largest family operated seminar company in USA. Please call 510-558-3495.
  • 131 Request Info

    Managing Professional Meetings

    Workshop includes the necessary preparations for a professional meeting, the requirements of a meeting leader - before, during and after - and importance of effective invitations, agendas and minutes.
  • 132 Request Info

    Writing Effective Performance Objectives

    Drafting SMART performance objectives which are transparent, challenging and effective in both criteria and scope. Identifying appropriate performance management protocols to be used as the basis for employee performance objectives
  • 133 Request Info

    Leading High Performance Teams

    Develop high performance teams capable of leveraging extraordinary results from ordinary people. Addressing key team development issues to raise the performance of existing teams and create enthusiasm, drive commitment and trust.
  • 134 Request Info

    Customer Focused Management

    How to deliver consistent professional customer experiences, deal positively with customer challenges, complaints and difficult customers - viewing them as opportunities for improvement - while utilizing methods to identify key customer needs.
  • 135 Request Info

    Change Management Essentials

    An overview of approaches to steer a company and its people through major change initiatives, understanding the driving forces of change, guiding personnel to accept and embrace change as part of a positive growth experience.
  • 136 Request Info

    Shaping an Effective Business Culture

    Examine how to develop and benchmark corporate culture and team dynamics in order to foster work environments where the business cultures provides clear competitive advantages for their organizations.
  • 137 Request Info

    Advanced Management Skills

    The workshop builds on the topics covered in the essential management skills workshop and addresses key Management and Leadership topics essential to be an outstanding manager.
  • 138 Request Info

    Crisis Management

    Identify and implement strategies and systems necessary to enable business to remain operational while protecting organization's reputation, key business asets, employees and other stakeholders.
  • 139 Request Info

    Strategic Thinking and Planning - Identifying Strategy

    Practical application of the corporate Vision and Mission statements, identifying complementary departmental strategies based on value-chain analysis and understanding common strategic analysis methods and thinking frameworks.
  • 140 Request Info

    Contagious Culture: How to Transform Those You Lead and Give Them What They Need

    With Contagious Culture™, quickly engage employees and leaders to become teamwork focused and more results-oriented, creating the kind of culture you’re organization needs to produce results. At the completion of this course, you will be able to: Implement communication styles that reduce the friction between managers and employees Identify and address dangerous employee mindsets Determine and resolve the primary root of your culture problem and make a shift