MVP Seminars LLC, is a leading nationwide provider of
business training seminars, consulting professionals &
exceptional coaches, with quality academic
backgrounds. Largest family operated seminar company
in USA. Please call 510-558-3495.
How to deliver consistent professional customer
experiences, deal positively with customer challenges,
complaints and difficult customers - viewing them as
opportunities for improvement - while utilizing methods
to identify key customer needs.
We’ve all been asked to do something we’d just rather not do, but sometimes it’s
hard to utter that two letter word: NO. How DO you say it without creating more
damage control? How DO you decline and still stay on the list for a “next time”?
Whether you struggle saying no socially, or you need to stop taking on so much
at work, this webinar provides you six savvy and face saving ways to say no and
still be liked and gracefully decline so you’re kept in the promotion line.
Deals with difficult, controversial, sticky, and
sensitive situations that helps frontline personnel
take customers from angry and annoyed to respected,
satisfied, and positive in their customer service
In this conference for customer service reps and
customer service managers and supervisors you'll learn
hundreds of techniques and tips for effectively and
successfully dealing with customers. Two tracks and 10
Whether it's managing projects, people or the politics
of the organization, you're expected to deliver. This
intensive, two-day workshop will prepare you for the
managerial responsibilities your expanding role
demands. CEU Credits: 0.5 / CPE Credits: 6
In this seminar, youÂ´ll get hundreds of practical
tips, techniques and secrets, each designed to give
you the cool confidence and professional skills you
need to really shine. CEU Credits: 0.5 / CPE Credits: 6