Customer Service & Administrative Support

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  • 81 Request Info

    World Class Service!

    World Class Service is a 15-hour skill building program designed to build customer service competencies that meet the service needs of external and internal customers. Can be customized.
  • 82 Request Info

    Better Meetings

    Electronic book in PDF format that employees can store on their computer and access each time they need to design or run a meeting. Covers meeting design,tips for running effective meetings, handling common problems and Group discussion frameworks. Purchase online.
  • 83 Request Info

    Improving Customer Service

    Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of Improving Customer Service is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. • Project customer-centered, clear communication • Inspire staff ownership and initiation with customers; • Respond tactfully, and provide solutions • Create positive diplomatic messages • increase ability to add value and follow up (repeat business)
  • 84 Request Info

    An ADA Customer Service Course from McGuire Associates

    Learn how to properly provide superior service to customers with disabilities. The program has five sections: Blind or Low Vision; Cognitive Disabilities, including people with emotional challenges, and other disabilities, such as autism, Tourette Syndrome, and head injuries; Deaf or Hard of Hearing, Mobility Impairments, including customers who use wheelchairs as well as walkers, canes, and other mobility devices and People of Short Stature/Vertically Challenged
  • 85 Request Info

    Customers with Disabilities: Delivering Excellent Service

    If you have customers with disabilities then this training program is a must see for every employee. This program will help you teach all your associates how to provide superior service to customers with disabilities, including: Blind or Low Vision, Cognitive Disabilities, Deaf or Hard of Hearing, Mobility, including customers who use wheelchairs as well as walkers, canes, and other mobility devices, People of Short Stature/Vertically Challenged.
  • 86 Request Info


    FISH! explores the synergy that results when people are committed to their jobs & team members. What words come to your mind when they think of work? If fulfillment, enthusiasm and joy aren’t among them, the FISH! philosophy will help your organization. Seattle’s Pike Place Fish Market is an otherwise ordinary fish market that’s very successful. The work is hard, yet these employees bring amazing passion, playfulness, commitment and a positive attitude to work every day.
  • 87 Request Info

    Customer Service Online Library

    The Customer Service Training Library will provide you with 22 different video courses for about the same price as a single DVD! This library includes the best selling programs on service from Tom Peters, Sam Glenn, and John O’Hurley as well as short motivational meeting videos that you can use in training sessions and motivational gatherings. Access this entire library for only $799 for 1 year of online training or 100 views, whichever comes first.
  • 88 Request Info

    Little Big Things: Customer Service with Tom Peters

    Tom Peters will help you and your teams organizationally attack, dismantle, and rebuild how you view the service you provide to your customers. How? Through Tom’s decades of experience with companies in all industries! Learn customer service lessons in these twelve clips that should be viewed by every employee – from the CEO to the front-line cashier. This is how you succeed in business – your business – any business and this is how you survive when your competitors fall.
  • 89 Request Info

    It's Show Time! with Stew Leonard

    Watch the winning customer service & corporate culture at Stew Leonard's Dairy in Norwalk, CT-long recognized as a leader in service. See how success has to do with consistent excellence-the ability to inspire hundreds of team members to show up for work with a positive attitude everyday & focus on creating customer experiences that bring people back. Stew Leonard's is featured on FORTUNE® Magazine's list of the Best Places to Work, and is benchmarked by managers from around the world.
  • 90 Request Info

    Customer Service: OR ELSE with Peter Glen

    Peter Glen gives you a funny & inspirational look at customer service. Key learning points are: You are responsible for the customer, Go beyond good; give great service, People love to buy from people who love to sell, There is no finish line, Do It
  • 91 Request Info

    A Complaint is a Gift

    Based on Janelle Barlow’s best-selling book, this animated parable illustrates how customer complaints can be gifts in disguise, but only if your personnel are ready to accept them.
  • 92 Request Info

    50 Ways to Keep Your Customers with Paul Timm

    Learn techniques & skills that will keep customers happy & ensure that they keep coming back. Rated by Training Media Review as one of the best videos, this program provides common sense information to help anyone improve their customer service.
  • 93 Request Info

    Winning Customer Loyalty Library with Dr. Paul Timm

    This two-part library will help you look at what really alienates your customers. What makes them want to stay away and not buy your product. In part 2, you’ll learn how to really exceed the expectations of your customers and gain their loyalty.
  • 94 Request Info

    Winning Customer Loyalty 1: Eliminate Customer Turnoffs

    Dr. Paul Timm looks at what really alienates your customers. Each time we experience poor service we are tempted to join the chorus of complainers. Learn from what others do poorly so that we can provide the best in service to our customers.
  • 95 Request Info

    Winning Customer Loyalty 2: Exceed Customer Expectations

    Dr. Paul Timm shows you how to really exceed the expectations of your customers & gain their loyalty. Take the ambiguity out of what it means to give your customer more when they don't expect it. Learn how to set yourself apart from your competitors
  • 96 Request Info

    The Basics of Profitable Customer Service with Jeff Blackman

    Learn the 10 dimensions of service quality; Develop a caring attitude toward your customers; Become a better listener; The VIN and Serv philosophy of high quality service; Techniques to keep your customers coming back and more! 35 minutes.
  • 97 Request Info

    File 102: Creating World-Class Customer Service

    Go on location to Southwest Airlines, Whole Foods Market & USAA and learn to: Focus the Organization on the Customer, Hire the right people, Create a Personal Connection, Listen to the Customer, Act on Feedback.
  • 98 Request Info

    Beyond Close to the Customer with Tom Peters

    Before a live audience, Tom Peters presents an instructional, how-to program on customer service in which he discusses 20 specific propositions that need to be addressed by any organization striving for superior customer service.
  • 99 Request Info

    A Passion For Customers with Tom Peters

    In A Passion for Customers, Tom Peters takes you on a guided tour of successful customer Service organizations: Louisville Redbirds, Federal Express, Worthington Industries, The Limited, University National Bank & Trust Company (UNB&T).
  • 100 Request Info

    Service with Soul with Tom Peters

    See how a commitment to training, the creative use of information technology, and the entrepreneurial spirit define world-class service. Go on location to: K. Barchetti Shops, Nypro, Southwest Airlines, Demar Plumbing, Chicago Police Department.