This one-day skill-building participant-centered workshop is designed to help employees learn how to handle difficult customer interactions and remain calm and courteous during those stressful situations. The participants strengthen their ability to stay calm in difficult situations and use active listening to manage and redirect angry customers. The participants also have an opportunity to assess the scope and effect of stress in their lives, and then practice methods to prevent, reduce, and/or manage their stress on the job.
Basics of customer service, recognize and respond to
different behavior styles using the DiSC™ Personal
Profile System, develop strategies to stay calm and in
control with an angry customer, learn how to recognize
and de-escalate hostile situations. One day.
Take learners through a series of activities critical
to personal and professional success. By increasing
self-awareness, improving attitudes and relationships,
participants learn how they perceive and respond to
events around them is their choice.
Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This course will help you improve your phone skills, make
you more confident, improve sales, and help gain new
customers while retaining your current clientele.
Participants will learn the skills to improve
productivity and performance.
One day class. Cost is $649.00.
Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class will look at how we can serve customers better
and improve ourselves in the process. You will be
provided a strong skill set including in person and over
the phone techniques, dealing with difficult customers,
and generating return business.
Two day class. Cost is $1,399.00.
See www.R2assoc.com/Train-Admin.htm for descriptions
of our Platinum Series for Admin Professional.
Courses on: Analytical Skills, Proj Mgmt,
Multitasking, Tact/Diplomacy, Negotiating/Persuasion,
Writing/Editing, Excel, Internal Surveys, Presentation
See www.R2assoc.com/Train-Admin.htm for descriptions of our Platinum Series for Admin Professional Courses. Courses available on: Analytical Skills, Project Management, Multitasking, Tact & Diplomacy, Negotiating & Persuasion,
Writing & Editing, MS Excel, Internal Surveys, Presentation Skills
Learn how to project confidence & professionalism and
be diplomatic when dealing with people, including
difficult people. Also learn how to quickly and
professionally resolve conflicts with internal and