Call Center Management

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Courses

  • 1 Request Info

    Webinar on On the Alert: Crafting an Effective Incident Response Plan (IRP)

    This webinar will advise users on how a well-designed, pressure-tested incident response plan can save your organization from significant financial, reputational, and regulatory issues. Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link https://www.onlinecompliancepanel.com/webinar/On-the-Alert-Crafting-an-Effective-Incident-Response-Plan-IRP-508195/AUGUST-2018-ES-TRAININGREGISTRY
  • 2 Request Info

    Webinar on Walk in Your Customer's Shoes: Empathy Skills and Techniques

    Learn to apply empathy to client care and customer service to build stronger relationships with your clients thus maximizing their lifetime value. Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link https://www.onlinecompliancepanel.com/webinar/Walk-in-Your-Customer-s-Shoes-Empathy-Skills-and-Techniques-504955/AUGUST-2018-ES-TRAININGREGISTRY
  • 3 Request Info

    Webinar on Auditing Call Reports: Best Practices for Documentation and Review

    Attend this webinar to learn about the best practices for documenting audit call report. Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link https://www.onlinecompliancepanel.com/webinar/Auditing-Call-Reports-Best-Practices-for-Documentation-and-Review-502705/JUNE-2018-ES-TRAININGREGISTRY
  • 4 Request Info

    Webinar on How Not to Get Sued: Customer Service Strategies to Prevent Lawsuits

    Gain a better understanding of effective customer service strategies to minimize risk of liability lawsuits. Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link https://www.onlinecompliancepanel.com/webinar/How-Not-to-Get-Sued-Customer-Service-Strategies-to-Prevent-Lawsuits-502418/JUNE-2018-ES-TRAININGREGISTRY
  • 5 Request Info

    Webinar on Debit Card Disputes: Lifecycle Compliance Guide and Best Practices

    This one hour session will guide participants in-depth knowledge on the compliance process for managing incoming debit card disputes. Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link https://www.onlinecompliancepanel.com/webinar/Debit-Card-Disputes-Lifecycle-Compliance-Guide-and-Best-Practices-506410/MAY-2018-ES-TRAININGREGISTRY
  • 6 Request Info

    Webinar on Microsoft Outlook Calendars and Tasks: Tips to Improve Your Time Management Skills

    You can do more with Microsoft Outlook than just email! You probably use calendars in Outlook to keep track of meetings and appointments. But, do things sometimes seem like they're getting away from you? Are scheduling conflicts and missed meetings just a fact of your work life? Here's some help. Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link https://www.onlinecompliancepanel.com/webinar/Microsoft-Outlook-Calendars-and-Tasks-Tips-to-Improve-Your-Time-Management-Skills-508514/DECEMBER-2017-ES-TRAININGREGISTRY
  • 7 Request Info

    Beating Burnout in 2018!

    Persons who are responsible for the wellness of other persons and systems, such as care providers, managers, customer service staff and administrative professionals, often face stress and burnout resulting in absenteeism, turnover, increased errors and even mortality. This can be very harmful to organizational productivity and credibility, creating costly gaps in care and services. But who cares for the care providers and other employees? Providers and professionals working in education, healthcare, sales and hospitality must be reminded how to assert themselves, set healthy boundaries and respond to stress in healthy ways. Focus groups held by HCEI across the US confirm the need to celebrate the spirit and journey of caring persons while teaching self-preservation skills for the future. When employees care for themselves first they then provide better care and services to others.
  • 8 Request Info

    Inbound Call Center Management

    +Converting a Call Center to a Profit Center +Managing Your Call Center More Efficiently +Customer Service Training - The Interview and Beyond +Disaster Recovery - Keeping the Lines Open +Preventing Agent Absenteeism through Better Working Conditions +Workforce Management Software- Is it Worth it? +Prioritizing Rewards and Recognition in Call Centers
  • 9 Request Info

    Customer Service Representative, Professionalism

    +The Customer Service Representative (CSR) +Support Center Services and Work Environment +Team and Customer Relationships
  • 10 Request Info

    Improving Customer Service

    Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of Improving Customer Service is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. • Project customer-centered, clear communication • Inspire staff ownership and initiation with customers; • Respond tactfully, and provide solutions • Create positive diplomatic messages • increase ability to add value and follow up (repeat business)
  • 11 Request Info

    How to Talk with Customer Over the Phone

    For phone reps and other sales people. This workshop shows trainees how to handle sales calls like a professional. Participants learn 13 Crucial do's and don'ts for basic telephone courtesy.
  • 12 Request Info

    Call Center

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This course will help you improve your phone skills, make you more confident, improve sales, and help gain new customers while retaining your current clientele. Participants will learn the skills to improve productivity and performance. One day class. Cost is $649.00.