Customer Care (Internal/External)

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  • 1 Request Info

    Webinar on Walk in Your Customer's Shoes: Empathy Skills and Techniques

    Learn to apply empathy to client care and customer service to build stronger relationships with your clients thus maximizing their lifetime value. Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 Event link
  • 2 Request Info

    Webinar on Check Adjustments

    This session discusses the Paying Bank's legal right to return a check within very strict deadlines compared to a more forgiving time frame for check adjustment. Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 Event link
  • 3 Request Info

    Webinar on Customer Relationship Management: Strategic Methods to Manage Relationships

    This course provides an overview of strategic methods to assist company's internal and external customers and become proactive in improving customer service. Students will learn techniques to question precisely listen carefully and communicate clearly. Other skills emphasized will include how to assist diverse customers, deal with difficult people, demonstrate concern for customer need, and diagnose ineffective and unresponsive practices and procedures. Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 Event link
  • 4 Request Info

    Webinar On How to Detect & Prevent Expense Reimbursement Fraud and Protect Your Organization

    One of the easiest ways to steal from a company is through expense reimbursements. This course is designed to review expense reimbursement frauds. We will review various methodologies for detecting expense reimbursement fraud and will discuss developing internal controls to help prevent and detect expense reimbursement fraud.Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 Event link
  • 5 Request Info

    Webinar On CUSTOMS VALUATION: How to Determine the Customs Value - Part 2

    Due to the changes that has suffered the customs legislation in recent dates, now more than ever it is essential to identify the valuation method applicable for each one of the import operations performed by the importers, as well as its proper application. Through a dynamic presentation and the use of practical examples, the participant will correctly determine the taxable base taking into consideration the specific elements of each operation.Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 Event link
  • 6 Request Info

    Values Based Influence Skills

    Use this workshop to assist your employees with influencing others. Using a values-based questionnaire, participants learn what makes them effective at influencing others, and what may get in the way. This course can be as short as 2 hours, but recommended as a full day. Ideal for leaders needing to influence others in the organization or with key clients or vendors. Sales professionals will also find value in this course in learning how to influence others towards closing.
  • 7 Request Info

    Customer Service Representative, Professionalism

    +The Customer Service Representative (CSR) +Support Center Services and Work Environment +Team and Customer Relationships
  • 8 Request Info

    Deliver Seamless Internal Customer Service

    Better meet external customer needs by improving internal coordination & communication…Collaborate more effectively between internal departments…Break down barriers & silos that exist between departments…Work better with different people and personalities…Identify how we all work & play for the same ‘home team’…Locate & remove the most common internal service impediments…Identify the benefits our customers will receive by improved internal customer service…Recognize who your internal customers are and how they help the business…Deliver service that earns the praise of customers…Reduce the stress level by working smarter, not harder…Decrease the number of complaints from external customers due to poor quality service…Develop the ability to transform conflict into cooperation…Anticipate and exceed customer service expectations more regularly…Develop improved listening and communication techniques
  • 9 Request Info

    Knock Your Socks Off Service

    Through a self-assessment, customer service employees and managers respond to 79 statements about customer service behavior and practices. The Employee Guide focuses on your employees' perceptions of their abilities — and those of the organization — to deliver KYSOS. The Manager Guide pinpoints developmental areas and helps customer service managers plan for improvement. Used together, there isn't a more powerful tool to diagnose your organization's readiness to deliver KYSOS. Can be customized based on organizations needs.
  • 10 Request Info

    Customer Service in Healthcare Training Course

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. It is safe to say, most health care facilities you deal with fail to deliver superior customer service. No one was born knowing this is a learned trait. How can you expect to deliver the kind of customer service that wows your customers if you do not train to do so? This one day class examines who we are and what we do as a health care provider. We analyze our attitude and communications skills, and take a hard look at what our customers need. We learn customer service skills whether delivered in person, over the phone, or electronically. Finally, we learn how to handle complaints and difficult customers. Two day class. Cost is $1,399.00.
  • 11 Request Info

    Customer Focused Management

    How to deliver consistent professional customer experiences, deal positively with customer challenges, complaints and difficult customers - viewing them as opportunities for improvement - while utilizing methods to identify key customer needs.
  • 12 Request Info

    Improving Customer Service

    Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of Improving Customer Service is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. • Project customer-centered, clear communication • Inspire staff ownership and initiation with customers; • Respond tactfully, and provide solutions • Create positive diplomatic messages • increase ability to add value and follow up (repeat business)
  • 13 Request Info

    Customers with Disabilities: Delivering Excellent Service

    If you have customers with disabilities then this training program is a must see for every employee. This program will help you teach all your associates how to provide superior service to customers with disabilities, including: Blind or Low Vision, Cognitive Disabilities, Deaf or Hard of Hearing, Mobility, including customers who use wheelchairs as well as walkers, canes, and other mobility devices, People of Short Stature/Vertically Challenged.
  • 14 Request Info

    Customer Service Online Library

    The Customer Service Training Library will provide you with 22 different video courses for about the same price as a single DVD! This library includes the best selling programs on service from Tom Peters, Sam Glenn, and John O’Hurley as well as short motivational meeting videos that you can use in training sessions and motivational gatherings. Access this entire library for only $799 for 1 year of online training or 100 views, whichever comes first.
  • 15 Request Info

    Little Big Things: Customer Service with Tom Peters

    Tom Peters will help you and your teams organizationally attack, dismantle, and rebuild how you view the service you provide to your customers. How? Through Tom’s decades of experience with companies in all industries! Learn customer service lessons in these twelve clips that should be viewed by every employee – from the CEO to the front-line cashier. This is how you succeed in business – your business – any business and this is how you survive when your competitors fall.
  • 16 Request Info

    It's Show Time! with Stew Leonard

    Watch the winning customer service & corporate culture at Stew Leonard's Dairy in Norwalk, CT-long recognized as a leader in service. See how success has to do with consistent excellence-the ability to inspire hundreds of team members to show up for work with a positive attitude everyday & focus on creating customer experiences that bring people back. Stew Leonard's is featured on FORTUNE® Magazine's list of the Best Places to Work, and is benchmarked by managers from around the world.
  • 17 Request Info

    Winning Customer Loyalty Library with Dr. Paul Timm

    This two-part library will help you look at what really alienates your customers. What makes them want to stay away and not buy your product. In part 2, you’ll learn how to really exceed the expectations of your customers and gain their loyalty.
  • 18 Request Info

    Beyond Close to the Customer with Tom Peters

    Before a live audience, Tom Peters presents an instructional, how-to program on customer service in which he discusses 20 specific propositions that need to be addressed by any organization striving for superior customer service.
  • 19 Request Info

    A Passion For Customers with Tom Peters

    In A Passion for Customers, Tom Peters takes you on a guided tour of successful customer Service organizations: Louisville Redbirds, Federal Express, Worthington Industries, The Limited, University National Bank & Trust Company (UNB&T).
  • 20 Request Info

    Service with Soul with Tom Peters

    See how a commitment to training, the creative use of information technology, and the entrepreneurial spirit define world-class service. Go on location to: K. Barchetti Shops, Nypro, Southwest Airlines, Demar Plumbing, Chicago Police Department.