Customer Care (Internal/External)

Learn how The Container Store has the highest customer satisfaction and the lowest employee turnover rate of any major retailer in the nation. Lessons include: Embrace A Vision, Hire Great People, Communicate, Train, & Selling & Service Go Together

Visit the Vermont Teddy Bear Company & see how it really cares about its customers and its employees. Learn why it's important to be dynamic & creative, why it’s important to have a Yes, we can, attitude & how teamwork can really make a difference.

Bring your best to every interaction you have with customers & coworkers. Laugh at Sam’s stories as his message helps you improve employee attitude & customer service. Learn to Be Creative, Remember What’s Important, Go Above & Beyond and Have Fun!

In Love Your Customers, Hollywood celebrity and best-selling author John O'Hurley explains four essential steps to great service. John’s four key learning points for delivering great customer service are: 1. Welcome Them; Focus on what they have to say; Make eye contact; Watch your body language; Smile; Attend to Their Needs, Give the customer “all the time in the world”, Make everyone feel like a VIP, Listen then repeat their needs, Help them; 3. Be Informed, Explain products & services in a simple way, Know what customers value, Not sure?…Ask the customer, Be candid; 4. Thank Them. There is also a second program - called Love Your Difficult Customers. Learn how to turn an angry customer into a loyal champion for your company in this separate 11-minute program.

This powerful 4 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence.

An unavoidable part of customer relations is dealing with customers who are angry or upset. Participants learn how to keep a cool head so that they can reach a solution instead of an impasse.

This powerful workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence.

Industry/job customized training to enhance selling skills, training skills, managing and supervising skills and presentation skills. Every business is unique and the training and consulting solutions should be unique as well. We listen to our clients and develop solutions tailored to your needs.

Industry/job customized training to enhance selling skills, managing and supervising skills and presentation skills. Every business is unique and the training and consulting solutions should be unique as well. We listen to our clients and develop solutions tailored to your needs. Call (800) 610-8170 or email us at solutions@taylorperformance.com.

Customized customer service skills training.Highly interactive.Employees learn skills and techniques needed to create customer loyalty,reduce escalations and then apply techniques using your products and customer profile information. For more information call us at (800) 610-8170 or email us at solutions@taylorperformance.com.

Increase customer loyalty & retention by exceeding expectations – Probe customer's needs and up-sell products and services – Transform customer conflict into cooperation – Defuse the angry/cynical customer more successfully – Decrease the number of lost customers – Reduce the stress level of customer service employees – Develop expert listening techniques – Respond diplomatically to the most demanding customers – Develop and maintain professional telephone skills

Defuse difficult and demanding customers more successfully – Handle angry and emotional customers more effectively – Increase customer loyalty & retention – Resolve complaints faster – Transform customer conflict into cooperation – Reduce the stress level of customer service employees – Develop more effective communication style – Tactfully handle the most difficult customers – Deliver bad news without overly upsetting the customer

Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class will look at how we can serve customers better and improve ourselves in the process. You will be provided a strong skill set including in person and over the phone techniques, dealing with difficult customers, and generating return business. Two day class. Cost is $1,399.00.