Customer Care (Internal/External)

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Courses

  • 1 Request Info

    1,2 and 3 Day Customized Seminars - Sales, Managing, Presenting, Training, Servicing

    Industry/job customized training to enhance selling skills, managing and supervising skills and presentation skills. Every business is unique and the training and consulting solutions should be unique as well. We listen to our clients and develop solutions tailored to your needs. Call (800) 610-8170 or email us at solutions@taylorperformance.com.
  • 2 Request Info

    1,2 and 3 Day Customized Seminars - Sales, Managing, Training, Customer Service, Presenting

    Industry/job customized training to enhance selling skills, training skills, managing and supervising skills and presentation skills. Every business is unique and the training and consulting solutions should be unique as well. We listen to our clients and develop solutions tailored to your needs.
  • 3 Request Info

    A Fully Customized Customer Service Training Program

    Customized customer service skills training.Highly interactive.Employees learn skills and techniques needed to create customer loyalty,reduce escalations and then apply techniques using your products and customer profile information. For more information call us at (800) 610-8170 or email us at solutions@taylorperformance.com.
  • 4 Request Info

    A Passion For Customers with Tom Peters

    In A Passion for Customers, Tom Peters takes you on a guided tour of successful customer Service organizations: Louisville Redbirds, Federal Express, Worthington Industries, The Limited, University National Bank & Trust Company (UNB&T).
  • 5 Request Info

    Beyond Close to the Customer with Tom Peters

    Before a live audience, Tom Peters presents an instructional, how-to program on customer service in which he discusses 20 specific propositions that need to be addressed by any organization striving for superior customer service.
  • 6 Request Info

    Customer Focused Management

    How to deliver consistent professional customer experiences, deal positively with customer challenges, complaints and difficult customers - viewing them as opportunities for improvement - while utilizing methods to identify key customer needs.
  • 7 Request Info

    Customer Service Excellence Training: In 4 Hours or Less

    This powerful 4 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence.
  • 8 Request Info

    Customer Service Excellence Training: Providing Great Customer Service From the Inside/Out

    This powerful workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence.
  • 9 Request Info

    Customer Service in Healthcare Training Course

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. It is safe to say, most health care facilities you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait. How can you expect to deliver the kind of customer service that wows your customers if you do not train to do so? This one day class examines who we are and what we do as a health care provider. We analyze our attitude and communications skills, and take a hard look at what our customers need. We learn customer service skills whether delivered in person, over the phone, or electronically. Finally, we learn how to handle complaints and difficult customers. Two day class. Cost is $1,399.00.
  • 10 Request Info

    Customer Service Online Library

    The Customer Service Training Library will provide you with 22 different video courses for about the same price as a single DVD! This library includes the best selling programs on service from Tom Peters, Sam Glenn, and John O’Hurley as well as short motivational meeting videos that you can use in training sessions and motivational gatherings. Access this entire library for only $799 for 1 year of online training or 100 views, whichever comes first.
  • 11 Request Info

    Customer Service Representative, Professionalism

    +The Customer Service Representative (CSR) +Support Center Services and Work Environment +Team and Customer Relationships
  • 12 Request Info

    Customer Service Training

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class will look at how we can serve customers better and improve ourselves in the process. You will be provided a strong skill set including in person and over the phone techniques, dealing with difficult customers, and generating return business. Two day class. Cost is $1,399.00.
  • 13 Request Info

    Customers with Disabilities: Delivering Excellent Service

    If you have customers with disabilities then this training program is a must see for every employee. This program will help you teach all your associates how to provide superior service to customers with disabilities, including: Blind or Low Vision, Cognitive Disabilities, Deaf or Hard of Hearing, Mobility, including customers who use wheelchairs as well as walkers, canes, and other mobility devices, People of Short Stature/Vertically Challenged.
  • 14 Request Info

    Deal with Irate Customers

    An unavoidable part of customer relations is dealing with customers who are angry or upset. Participants learn how to keep a cool head so that they can reach a solution instead of an impasse.
  • 15 Request Info

    Defuse Difficult & Demanding Customers

    Defuse difficult and demanding customers more successfully – Handle angry and emotional customers more effectively – Increase customer loyalty & retention – Resolve complaints faster – Transform customer conflict into cooperation – Reduce the stress level of customer service employees – Develop more effective communication style – Tactfully handle the most difficult customers – Deliver bad news without overly upsetting the customer
  • 16 Request Info

    Deliver Seamless Internal Customer Service

    Better meet external customer needs by improving internal coordination & communication…Collaborate more effectively between internal departments…Break down barriers & silos that exist between departments…Work better with different people and personalities…Identify how we all work & play for the same ‘home team’…Locate & remove the most common internal service impediments…Identify the benefits our customers will receive by improved internal customer service…Recognize who your internal customers are and how they help the business…Deliver service that earns the praise of customers…Reduce the stress level by working smarter, not harder…Decrease the number of complaints from external customers due to poor quality service…Develop the ability to transform conflict into cooperation…Anticipate and exceed customer service expectations more regularly…Develop improved listening and communication techniques
  • 17 Request Info

    Delivering World Class Customer Service

    Increase customer loyalty & retention by exceeding expectations – Probe customer's needs and up-sell products and services – Transform customer conflict into cooperation – Defuse the angry/cynical customer more successfully – Decrease the number of lost customers – Reduce the stress level of customer service employees – Develop expert listening techniques – Respond diplomatically to the most demanding customers – Develop and maintain professional telephone skills
  • 18 Request Info

    Improving Customer Service

    Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of Improving Customer Service is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. • Project customer-centered, clear communication • Inspire staff ownership and initiation with customers; • Respond tactfully, and provide solutions • Create positive diplomatic messages • increase ability to add value and follow up (repeat business)
  • 19 Request Info

    It's Show Time! with Stew Leonard

    Watch the winning customer service & corporate culture at Stew Leonard's Dairy in Norwalk, CT-long recognized as a leader in service. See how success has to do with consistent excellence-the ability to inspire hundreds of team members to show up for work with a positive attitude everyday & focus on creating customer experiences that bring people back. Stew Leonard's is featured on FORTUNE® Magazine's list of the Best Places to Work, and is benchmarked by managers from around the world.
  • 20 Request Info

    Knock Your Socks Off Service

    Through a self-assessment, customer service employees and managers respond to 79 statements about customer service behavior and practices. The Employee Guide focuses on your employees' perceptions of their abilities — and those of the organization — to deliver KYSOS. The Manager Guide pinpoints developmental areas and helps customer service managers plan for improvement. Used together, there isn't a more powerful tool to diagnose your organization's readiness to deliver KYSOS. Can be customized based on organizations needs.