In Love Your Customers, Hollywood celebrity and best-selling author John O'Hurley explains four essential steps to great service. John’s four key learning points for delivering great customer service are: 1. Welcome Them; Focus on what they have to say; Make eye contact; Watch your body language; Smile; Attend to Their Needs, Give the customer “all the time in the world”, Make everyone feel like a VIP, Listen then repeat their needs, Help them; 3. Be Informed, Explain products & services in a simple way, Know what customers value, Not sure?…Ask the customer, Be candid; 4. Thank Them. There is also a second program - called Love Your Difficult Customers. Learn how to turn an angry customer into a loyal champion for your company in this separate 11-minute program.