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Courses

  • 1 Request Info

    Webinar on Check Returns

    Join this session which discusses the paying bank's legal right to return a check within very strict deadlines compared to a more forgiving time frame for check adjustment. Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link https://www.onlinecompliancepanel.com/webinar/Check-Returns-504213/JUNE-2018-ES-TRAININGREGISTRY
  • 2 Request Info

    Webinar on HIPAA Designed for the Front Office Staff

    Learn the best practices to maintain compliance with HIPAA, what are the penalties for violating the rules and how to handle a HIPAA audit. Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link https://www.onlinecompliancepanel.com/webinar/HIPAA-Designed-for-the-Front-Office-Staff-504382/JUNE-2018-ES-TRAININGREGISTRY
  • 3 Request Info

    Webinar on Small Business Management Made Simple: Tools, Tips & Techniques for Successful Business Management

    The webinar highlights tips and techniques to successfully manage a small business. It also covers all essential elements of business management. Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link https://www.onlinecompliancepanel.com/webinar/Small-Business-Management-Made-Simple-Tools-Tips-Techniques-for-Successful-Business-Management-504812/MAY-2018-ES-TRAININGREGISTRY
  • 4 Request Info

    Webinar on Jump-start your New Year: Inbox/Outlook Housekeeping for Effective Mailbox Management

    Drowning in email? Are you facing every new day with an inbox of hundreds or thousands of emails. (Makes you tired just thinking about it, doesn't it?) The New Year is a great time to perform your annual Inbox Housekeeping and keep it clean throughout the year. Price:$200.00. Contact info : OnlineCompliancePanel Phn. no. +1-510-857-5896 Fax-+1-510-509-9659 info@onlinecompliancepanel.com Event link https://www.onlinecompliancepanel.com/webinar/Jump-start-your-New-Year-Inbox-Outlook-Housekeeping-for-Effective-Mailbox-Management-502103/JANUARY-2018-ES-TRAININGREGISTRY
  • 5 Request Info

    Deliver Seamless Internal Customer Service

    Better meet external customer needs by improving internal coordination & communication…Collaborate more effectively between internal departments…Break down barriers & silos that exist between departments…Work better with different people and personalities…Identify how we all work & play for the same ‘home team’…Locate & remove the most common internal service impediments…Identify the benefits our customers will receive by improved internal customer service…Recognize who your internal customers are and how they help the business…Deliver service that earns the praise of customers…Reduce the stress level by working smarter, not harder…Decrease the number of complaints from external customers due to poor quality service…Develop the ability to transform conflict into cooperation…Anticipate and exceed customer service expectations more regularly…Develop improved listening and communication techniques
  • 6 Request Info

    Six Savvy Ways to Say No

    We’ve all been asked to do something we’d just rather not do, but sometimes it’s hard to utter that two letter word: NO. How DO you say it without creating more damage control? How DO you decline and still stay on the list for a “next time”? Whether you struggle saying no socially, or you need to stop taking on so much at work, this webinar provides you six savvy and face saving ways to say no and still be liked and gracefully decline so you’re kept in the promotion line.
  • 7 Request Info

    Achieve results with Let's Talk Shop!

    This bold, innovative program for a team or work group:
    • Taps talent & good ideas
    • Builds collaboration
    • Generates action plans
    • Ensures implementation of more effective systems & operations
  • 8 Request Info

    Delivering World Class Customer Service

    Increase customer loyalty & retention by exceeding expectations – Probe customer's needs and up-sell products and services – Transform customer conflict into cooperation – Defuse the angry/cynical customer more successfully – Decrease the number of lost customers – Reduce the stress level of customer service employees – Develop expert listening techniques – Respond diplomatically to the most demanding customers – Develop and maintain professional telephone skills
  • 9 Request Info

    Defuse Difficult & Demanding Customers

    Defuse difficult and demanding customers more successfully – Handle angry and emotional customers more effectively – Increase customer loyalty & retention – Resolve complaints faster – Transform customer conflict into cooperation – Reduce the stress level of customer service employees – Develop more effective communication style – Tactfully handle the most difficult customers – Deliver bad news without overly upsetting the customer
  • 10 Request Info

    Customer Service Excellence: How to Win and Keep Customers

    Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This training seminar on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
  • 11 Request Info

    Call Center

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This course will help you improve your phone skills, make you more confident, improve sales, and help gain new customers while retaining your current clientele. Participants will learn the skills to improve productivity and performance. One day class. Cost is $649.00.