A course for those required to conduct internal
surveys to support org. decisions and initiatives.
Learn how to design a survey instrument, administer
the survey, use incentives to increase response rate,
compile the data, and report of the results.
How-to course on process reengineering. Steps through a proven framework; also
special tools/techniques. Knowledge & skills needed for the success of your
reenginering projects, while avoiding mishaps that often doom PR projects from the